Dyson Reviews 779

Shocking level of service! My delivery was due on Monday by midday, it is now Saturday and no notifications, I have contacted customers service three times already, on Monday they told me I will receive the order by 24-48 hours, deadline passed, on Thursday they have told me the same, nothing happened and today they have told me I will hear back in 24h, it will probably be another lie. I demanded a refund, they said they cannot give me a refund because the item gas been shipped, another lie as I checked the status and it says that the order is confirmed but not yet dispatched. The chat download function does not work, I asked for an email confirming what was said in the chat, they said they will send it to me shortly, these was hours ago, no email. There has been absolutely no communication from them since the order was confirmed over a week ago. I have no hope I will receive my delivery and I start to think it will also be hard yo get my refund. If it wasn't a big brand name, I would be sure that I'd been scammed!! Appaling...I wished I'd read the reviews before purchasing

I contacted Dyson because the brush head on my animal ball upright was gummed up with dog hair and leaving lines on the carpet. EVENTUALLY I was sent a replacement apparently worth £65. It is a piece of junk. Lightweight, gummed up with dog hair already, I can't vacuum under tables anymore as the ratchet doesn't move as much, it is USELESS on hard floors, pushes bits around and I've resorted to a long handled broom. I just wish I'd kept the old head!! Dyson products and customer services used to be so good, now awful. I've given up and going the same way as my friends and buying a SEBO

Bought the dyson floor cleaner absolute rubbish has been replaced once same problem occured rang them for a refund say im out of the 3months shocking i will never buy off dyson again dont buy the dyson v10 floor cleaner!

Shocking customer service from Dyson.
My airwrap keeps cutting out.
Called customer service to be offered a repair at £99 without any idea of how long it would take or 10% on a new machine! Also such rude agent.
Dyson used to be so much better than this!

I bought the Dyson Corrale Hair Straightener on 13/11/2020 with 2 year warranty. These became faulty and would not hold a charge and on 17/12/2022 Dyson replaced them.
These have now become faulty and again will not hold any charge and are only 7 months out of warranty. The product started to not hold a charge from July 2025.

I contacted Dyson on 25th August 2025 and they refuse to replace the product, albeit offering me 25% off a new product. Why would I buy a new straightener when two of them have been faulty, one still under 2 years old and the second pair 2.5 years old.

I find it unacceptable that an item costing £400 only has such a short life expectancy. I have GHD straighteners at a significantly lower cost, which are still working perfectly after ten years.

Under the Sale of Goods Act, I feel that my straighteners should be replaced, as I would expect them to last more than the 2 and a half years that they have been in use. The product is not fit for purpose.
I have been a loyal customer to Dyson, buying many products over the years and find this most upsetting that I have spent such alot of money on Straighteners that are such an unsatisfactory product.

Absolutely shocking customer service. Waiting for a refund on two Dyson products, over £1k in total.
The products were wrongly bought after the Dyson website had a hiccup over card payments. It didn't look like they'd gone through, but actually had.
Requested a refund in June 2025, promised money back within 14 days.
A month later I rang again, promised the refund in 5 days.
Two weeks later I rang again to see why no refund had been received.
Five attempts with the same result so far.
It's now early September, today's call has promised a return call from a 'senior manager' within 24hrs.
Watch this space.
Completely unimpressed with Dyson. Highly unlikely to want to buy another Dyson product for the foreseeable future.

Order duplicated 3 times - and despite requesting cancellation 5 minutes after receiving email confirmation would not cancel. Most unhelpful customer service i have ever encountered. Will not but anything more from Dyson.

Bought an Airwrap for my daughter in Sept 2023, a month back the machine stopped working, I immediately contacted customer, everything went well during the chat and I was promised a courier label so I can send the product to them for repair. It has been one month since my first chat and I have had million chats with them, and yet to receive my label. I regret buying their product. An airwrap, hair dryer and airstrait, approximately 1700e spent and my worst purchase in my life.
Dyson will collapse soon if this is how their customer service work!

Called customer service to check whether the colour hair dryer I wanted was suitable for my hair type and to ask whether there was a difference between the colour dryer I wanted and the dryer that had my hair type in the title of the product but was not the colour i really wanted, (it's a hairdryer but for over £300 so of course I want the colour I want). Was advised to get the product with my hair type in the title. Ordered it, opened it, tested it out and found out after that the dryer I actually wanted had the attachments that would have worked in my hair.
The advisor was almost impossible to understand and i raised that at the start of the call. I called back the next day and was told they can only see what is on the dyson website in the UK - as I was reading from another retailers option and the Dyson site did not have the model i was interested in, advisor just told me the right one was the only one he had access too! unbelievable. The 2nd advisor couldn't even understand the problem. Premium priced products should equate to premium customer service. The call centre staff they have now should not be allowed to speak to the public.

Needed replacement battery for Dyson V10. Told to only use Genuine Dyson product. Ordered battery on 11th August 2025, paid, with allow 10 working days for delivery. Ok I am in N Ireland so long delivery might the norm. To date no checking reference number given. It is now 28th and no sign of delivery. Tel call to Dyson useless, someone in India. Virtual also useless.

I have rang customer support 3 times. So unhelpful. My dyson airwrap set on FIRE and I am awaiting a repair pick up. Dyson sent the wrong address to DPD so I waited twice for the repair pick up, only to get a notification that my “delivery was refused” even though no attempt had been made. it is coming up to a MONTH since i initially called about my dyson setting on fire. Customer service guy shouted at me across the phone that my address on the system was correct and there is nothing they can do ??

Absolutely awful customer service. I bought a Dyson fan about 6-7 months ago now, on only the like the third time of using it, it wasn’t working correctly (which is shocking considering the price of their products). After numerous calls with Dyson and John Lewis (where I bought the device) and getting varying confusing and inconsistent responses they finally came and picked up the device for repair. They take it away and have replace various parts (how can a brand new device need this?), they bring it back scratched all over, it looks like a heavily used 10 year old device now. I call them to ask them to rectify this, seeing as they damaged it and they say, cosmetic damaged isn’t covered by their warranty - as though I caused it, you caused the damage in your awful repair service?!! I highly recommend no one ever buy their devices, this is the second one I’ve bought that is most definitely not worth the money, the quality is awful and the customer service is useless.

Never buy a Dyson product
I bought an animal hoover, could not push it was so strong,
Asked Dyson to repair, they uplifted, got lost,
5 weeks on and call centre unacceptable as they are robots
Dreadful service from any company so called top class , Indian call centre no resolution say they don’t receive my emails, lies, now 6 weeks without a hoover, never never again will I buy Dyson and I have done for over 30 years
To say stressed trying to resolve is an understatement.

Customer Services is non existent. Tried to order a replacement part on the phone. Did manage it in the end but the background noise was ridiculous and almost impossible to hear the lady talking to me. Has Dyson made so much money now that it just doesn't care about customers? Appalling customer services

They don’t care after sales.
Using big name they sell and whatever problem occurs it’s not their interest at all. Worst company ever I had to deal with. Won’t buy anything from them ever again.
Sharing experience with friends they won’t either. Service shitty.

The Dyson Wash G1 is a colossal waste of money. Leaves patches of dirty water on the floor unless its 100% smooth, so any grout, cracks or uneven level and it’s rubbish. Constant messing about with fiddly screw-in containers that often cross-thread. Aftersales has been terrible, three calls with no returned calls. Don not buy this product.

Do not recommend the Dyson 360 Navi! I own two units and in both, the cleaning schedule has never worked. Three repair attempts under warranty changed nothing, and replacing the device takes 3 weeks. For such a high price and a brand of this caliber, this is absolutely unacceptable.

Don't buy this crap, everything works only until the warranty expires and then they don't give a damn about you paying for the repair, shark is better

Absolutely terrible customer service.
I telephoned Dyson on 25/7/25 because my Dyson Airwrap was sparking and blew up which I consider to be dangerous.The advisor told me they would escalate the case due to the experience I had and that I would have a call back within 24 hours which didn’t happen.I missed a call the following day so called them straight back.I have now phoned 4 times and am still no further forward. Nobody gets back to you when they say they will,One advisor was very rude.I have also replied to an email which asked for some details .I don’t understand what escalating a case means as I can’t speak to a manager.All I want is to get something done about a faulty product which was very expensive.
I would expect better treatment from a company like Dyson,

Wouldn’t even give 1 star absolutely appalling after service never experienced anything like it !!! Be very careful before purchasing anything Dyson related !!! If your air wrap starts to cut out after 4 months of minimal use they make you video call to your mobile and make you put the device on until it literally cuts out !!!! Apparently if you don’t have a smart phone to do it this way (my husband asked if we didn’t have smart phone how he would log it) he then said he would listen whilst on the call for it to cut out !!! even though it’s intermittent, all this is even before he can log it as a fault !!!!!! Told me no one had died so it’s not that bad of problem!!! Honestly absolutely shocking after care very stressful this is a premium product for £400 purchase with 2 year warranty very disappointing !!!! Gone back to John Lewis hopefully I can get this resolved.