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e-Careers Ltd Reviews 

15,174
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and productive. Many highlight the exceptional customer service, noting that representatives are attentive, understanding, and quick to provide clear solutions and guidance. The service provided is often described as excellent, with consumers appreciating the easy enrollment process, well-structured courses, and flexible online learning platform. Reviewers are particularly impressed with the quick response times from both tutors and customer support, ensuring queries are addressed promptly. However, some customers also noted occasional issues with the website, such as repetitive introductory videos, and a few experienced difficulties with communication and support transparency.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of enrollment and the clear,... See more

Service

Reviewers express high satisfaction with the service, often highlighting the helpful and caring customer... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a new student and initially felt quite confused. I wasn’t sure how to navigate the AAT website or use the eCareers platform. However, Piyush Chowdhari, the customer executive, was incredibly hel... See more

Company replied

Rated 5 out of 5 stars

A positive introduction to both the provider and the courses I selected. Luke engaged with me and helped me navigate to find the right combination of courses. Once I had paid, I received activatio... See more

Company replied

Rated 5 out of 5 stars

Found the process of enrolling extremely easy for my CIPD level 5. Luke was very helpful and made sure I had the best deal available, which helped, as this is completely self funded. Luke answered all... See more

Company replied

Rated 5 out of 5 stars

Great course content and variety of course. tutors available whenever needed, all necessary resources provided and much more available on the website. Tutors friendly and professional as are the cu... See more

Company replied



Company details

  1. Career and Education Provider

About e-Careers Ltd

Written by the company

At e-Careers, we are dedicated to transforming the training industry with our innovative solutions that create professional growth and economic progress. Our mission is to make learning accessible and impactful, closing the skill gap in today’s fast-changing world.

Since 2011, we have led the way in delivering online training supporting a wide range of learners from across the globe.

Our diverse portfolio of online instructor-led and self-paced courses includes, accredited courses, skills bootcamps, work-experience programs, and government-funded apprenticeships, all designed to support career growth and workforce development.

Driven by technology and innovation, we create affordable, engaging, and effective online training to help shape brighter futures.

Each year, thousands of learners, businesses, and educational partners trust us to enhance their skills and opportunities.


Categories

Join a community of over 630,000 who have relied on e-Careers to achieve career success, whether you’re advancing your own career or developing your team.

Why We Exist

Written by the company

Our Purpose
A platform to help change lives for good.
Our Vision
Empowering the world through pioneering solutions designed to create careers and bridge the global skills gap.
Our Mission
Continuous innovation in upskilling on a mass scale.

Why Choose e-Careers

Why every year, thousands choose e-Careers

e-Careers is a recognised leader in online professional qualifications with over a decade of experience, serving a global community of more than 630,000 individuals and businesses.

Renowned for our commitment to quality, e-Careers has received multiple awards and industry nominations for its dedication to upskilling.

Collaborating with over 50 strategic partners, including colleges, universities, trade unions, and government bodies, we have solidified our reputation as a trusted global training provider.

With an "Excellent" rating on Trustpilot, e-Careers ensures quality through courses designed and delivered by acclaimed tutors with both industry and academic expertise. Each program is meticulously developed in-house, emphasising innovation and relevance.

Our students benefit from one some of the highest pass rates in the industry, gaining employer-sought skills backed by internationally recognised certifications.

Affordability and accessibility are core to e-Careers’ mission. Flexible 0% interest finance plans and a price match guarantee make high-quality training attainable for all. Transparent pricing with VAT included ensures no hidden costs.

Learning is entirely flexible, with courses accessible anywhere, via a state-of-the-art online platform compatible with all devices.

In addition to exceptional training, e-Careers supports students with free career services, exclusive Totum Pro student discounts, and referral rewards.

With a focus on empowering learners, e-Careers combines expertise, innovation, and affordability to deliver unmatched value and impact in professional education.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(15,174)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast and easy

February 4, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Keziah,

Thanks for sharing your positive review of our services.

Kind Regards,
e-Careers Team

Rated 5 out of 5 stars

Easy registration and helpful customer service

I haven't started the course yet, so I can't comment on that, but certainly the registration/sign-up process was fantastic.
I had lots of questions, so I phoned them and Marshal answered all my questions, helped me get registered, talked me through everything. He made the process easy.
I am looking forward to getting started!

January 30, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Jessica

We're happy the registration was fantastic and that our team member was helpful and made the process easy for you. We appreciate you taking the time to share, and we hope you enjoy the course!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

I had a great enrolling service

I had a great enrolling service. The course consultant i spoke to was extremely enthusiastic about the course and explained how great the course is with regards to the work experience aspect (AAT lvl2 in accounting with work experience). He explained how helpful and informative this course is and that its a great start if you have no experience in accounting. Extremely easy to talk to, will definitely contact them again when i have questions.

January 30, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Alice

We're happy to hear that you found the enrolling service helpful and the course consultant enthusiastic. We appreciate your positive feedback regarding the work experience aspect of the AAT lvl2 accounting course and how informative it is for beginners. We're glad you found it easy to communicate with us.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

The advisor was very helpful indeed

The advisor was very helpful in my request and concerns today

January 30, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Patricia

We're happy to hear that our advisor was able to help with your request and concerns. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Luke explained everything to me and…

Luke explained everything to me and took me step by step up to the end. Am good to go now.

January 29, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Taremekedzwa

We're happy to hear that everything was clearly explained and that you feel prepared. Thank you for sharing your positive experience with us!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush Resolved my issue with the demo…

Piyush Resolved my issue with the demo not working as it should, he was very helpful and resolved the issue. Much appreciated.

January 29, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Khazina

We're happy to hear that the demo issue was resolved effectively. We appreciate your positive feedback and are glad the support was helpful!

Kind regards,
The e-Careers Team

Rated 1 out of 5 stars

Don't be fooled.

Very, very disappointed with the AAT level 2 materials.
12 months for the course materials doesn't really give you a pass on the exams, but it just gives you small details of the materials that you need, which is a load of rubbish, on the AAT website, where you do the mock assessment exams. When you take the real exam, it's not really based on the mock exams. which is making it really difficult for you to pass an exam. which is a 100% a money making thing. So don't be fooled like I did to know the fact that you're gonna be an accountant just like that. And to pay £120 a time for an exam is ridiculous. unless your a rich person today, which is not the case. NEVER AGAIN. Giving peoples hopes into nothing.

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hello Gillian,

Thank you for taking the time to share your feedback.

We sincerely apologise for any inconvenience or dissatisfaction you may have experienced. At e-Careers, student satisfaction is a top priority, and we are committed to ensuring our learners receive the highest standard of support. Your comments are important to us, as they help us identify areas for improvement and enhance the overall student experience.

Firstly, we would like to clarify that the AAT Foundation (Level 2) course includes 12 months of access. While many students who are working full time or have parental responsibilities typically complete the course within approximately six months, the full 12-month access period is provided to allow learners to study at a pace that suits them without unnecessary pressure.

Secondly, the question papers included within the course are designed for practice purposes. The official mock assessments are available via the AAT Lifelong Learning Portal. However, learners are not recommended to rely solely on mock papers, as these are not the same as the official AAT exams, which are set and conducted directly by AAT.

As one of the UK’s largest AAT training providers, we have successfully trained over 8,000 AAT students and consistently achieve some of the highest pass rates in the country. This reflects the quality of our course materials and the level of support provided. Additionally, one of our tutors has been recognised as “Best Tutor of the Year,” highlighting the expertise and guidance available to our learners.

As a trusted education provider for over a decade, e-Careers is committed to maintaining the highest standards of professionalism, transparency, and student support. All course-related information, including extra exam fees, policies, and support options, is clearly outlined on our website to help students make informed decisions. Please note that exam costs are set by AAT and are payable separately, as stated on our website.

At present, we are unable to locate sufficient information to identify your account. We would kindly request that you email cs@e-careers.com with your registered email address and your preferred time for a phone call, and a member of our feedback team will be happy to discuss this further with you.

If you have any additional questions or concerns, please do not hesitate to contact us using the details below. We will be more than happy to assist you.

https://www.e-careers.com/
+44 (0) 20 3198 7706
Monday – Friday | 9am – 6pm

Kind regards,
e-Careers

Rated 5 out of 5 stars

The courses are great and whenever I…

The courses are great and whenever I have contacted support they have been extremely helpful and very quick in their responses

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Beth

We're happy to hear that you are enjoying the courses. We're also glad that our support team has been helpful and responsive to your needs. Thanks for your feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great

He guided me through over the phone and sorted all the issues I was having accessing my learning portal.

January 28, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Mr Sahib

We're happy to hear that we could successfully assist you with accessing your learning portal. Thank you for sharing your positive experience with us!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Very professional and helpful

They gave lots of information about the course so I could make my decision on what I wanted to do

January 27, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Eloise

We're happy to hear that the comprehensive information helped you choose the right course. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

It was efficient

It was efficient. From the very first time I started talking to e- Careers it was very efficient and fast. It happened exactly as they said it would.

January 20, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Michael

We're happy to hear that your experience with us was efficient and fast from the beginning. We appreciate you taking the time to leave us this positive feedback.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Great customer service and prices for…

Great customer service and prices for courses.

December 28, 2025
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi BM

We appreciate your positive feedback regarding our customer service and course prices. We're happy you had a great experience!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Pleasant experience

The process was not as difficult as I taught it to be, am so glad the registration went through.

January 19, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Ruth

We're happy to hear that your registration process was easier than expected! Thank you for sharing your positive experience with us.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Enquiries.

Very helpful with enquiries.

January 20, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Hafeez

We appreciate you taking the time to share your positive experience with our enquiry assistance.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Resolved my problems

Appreciated with a great help from Piyush.

January 15, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Sue

We're happy to hear that our assistance was helpful. We appreciate your positive feedback and thank you for sharing.

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

fast service and Luke was very helpful

fast service and Luke was very helpful

January 14, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Ayman

We're glad you found our service fast and that our team member was helpful. We appreciate your feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Piyush was very supportive

Piyush was very helpful and patient when talking me how through to register my account.
He took the time to take me through set up step by step, and showed me additional bits that I would need.
He was very knowledgeable and calm, and I really appreciated his help today.

January 13, 2026
Unprompted review
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Karlie

We're happy to hear that the registration assistance was helpful and patient. We appreciate you acknowledging the time and knowledge shared during the setup. Thank you for your positive feedback!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

A quick and easy process

A quick and easy process to extend my course. Richard is always helpful and polite. Thanks for your help.

January 13, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi SuzyC

We're happy to hear that the course extension process was quick and easy for you. We appreciate your kind words and are glad we could help!

Kind regards,
The e-Careers Team

Rated 5 out of 5 stars

Excellent service..

Excellent service..
Thanks a lot for your support.

January 13, 2026
e-Careers Ltd logo

Reply from e-Careers Ltd

Hi Dimple

We're happy to hear that you had an excellent experience. Thanks a lot for your support; we appreciate it.

Kind regards,
The e-Careers Team

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