Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with the service. The price was very good compared to other places I checked, and the next day delivery was fast and reliable. My Mounjaro arrived well packaged with ice packs to keep it... See more
Company replied
Very quick service, the exact correct medication which resulted in a speedy recovery. Thankyou so so much. This service is invaluable to us, something wonderful and professional to rely on at our time... See more
Company replied
They seem to be very professional. If you need medication which doesn't necessarily need your GP, they are a good choice, it seems. They are also quite fast. Of course, if you want something that req... See more
Company replied
Company details
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service and great support
Fast service and great supporting information and really unexpected follow up advice
May 18, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Therese,
We're so glad you appreciated our fast service, supporting information, and follow-up advice! Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi David,
Thank you for taking the time to review our service and it is great to hear that you found this to be top quality!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Paul,
We appreciate your kind words. We are happy you enjoyed our service.
Kind regards,
Bradley
The e-Surgery Team
After trying for over two weeks to get…
After trying for over two weeks to get an appointment with my GP for a refill of my medication, (it can’t be issued as a repeat) I decided to give e-surgery a go. I applied for my prescription online, they contacted me within the day for proof of prescription etc and it was issued and sent immediately afterwards, I received my medication the next day. Fantastic service, they took away the stress of not being able to get my medication in time. I’ll definitely be staying with e-surgery.
May 28, 2026
Reply from e-Surgery & EVARO
Hi Paula,
We are so glad we could help you get your medication quickly and relieve the stress of waiting. We appreciate you sharing your positive experience with us. We look forward to continuing to provide you with excellent service.
Kind regards,
Bradley
The e-Surgery Team
Great to use
Very simple and clear instructions and guidance - got access to medication I needed very quickly and had good communication due to a slight delay so was kept up to date.
Actually arrived before I had expected!
May 28, 2026
Reply from e-Surgery & EVARO
Hi Sandra,
We're so glad our instructions were clear and that you received your medication quickly. We appreciate your understanding regarding the slight delay and are happy it arrived sooner than expected!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi,
We're so pleased you found ordering quick and easy, with good communication and speedy delivery. We appreciate your feedback!
Kind regards,
Bradley
The e-Surgery Team
REALLY EFFICIENT
I use E-surgery for holiday medicine whenever I go away. The cost of the prescription and the medicine is less than my GP charges for the prescription alone.
It's delivered within a couple of days and fits through my letterbox. I don't have any pets or kids at home so that's fine. It saves me having to wait in.
Affordable, quick, convenient and efficient. I've been using E-surgery for about 6 years without any problems. I tell everyone I know about them.
May 28, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Jocelyn,
We are so pleased to hear that our service consistently meets your needs for holiday medicine. It's wonderful to know that our affordability, speed, and convenience have been a positive experience for you over the past six years. We truly appreciate you recommending us to others!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi,
We're delighted you had a great experience with our service. Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Medicine received in May 26 expires in December 26
The medicine I received in May 26 had an expiry date of December 26, whereas normally I have found similar medicine would have at least 2-years from the date of purchase / receipt - as such, likely it was at least 1.5 years old.
Complained to Customer Service team member and then a Team Manager, and was told the problem was with their supplier and nothing more could be done, certainly not a refund (even though the medicine was unopened), and not even a partial refund as a gesture of goodwill - basically like it or lump it! Hardly 'customer service'. It seems it's luck of the draw as to what you might receive expiry-date wise. Not impressed.
May 22, 2026
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your experience has left you feeling this way — I completely understand your frustration and appreciate you raising this with us.
I want to assure you that we were being completely transparent when our team explained that the expiry date situation is something we are actively in discussion with our supplier about, and this is something we are taking seriously.
Regarding the medication you received, whilst we completely understand your concerns, the December 2026 expiry date does mean the item is still well within its usable period and would be perfectly safe and effective to use. We would therefore not offer a return or refund for said medication.
We are truly sorry that this has not been the experience you expected, and we understand it can be disappointing when expiry dates are shorter than anticipated. Please know that your feedback is valued and will be used to help us improve going forward.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
They seem to be very professional
They seem to be very professional. If you need medication which doesn't necessarily need your GP, they are a good choice, it seems.
They are also quite fast. Of course, if you want something that requires checks before being sent to you, you shouldn't expect delivery in 24 hours, they have to make sure you can actually buy it. However, it seems they work on weekends too; they checked my order on Sunday, and after confirming I could get it, they dispatched it on Monday.
May 28, 2026
Reply from e-Surgery & EVARO
Hi Robert,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our professionalism and efficiency met your expectations, especially regarding the necessary checks for medication. We truly appreciate you acknowledging our weekend operations. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Terrible they just hold your order…
Terrible they just hold your order until you get that fed up you cancel.
May 26, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hello,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience has left you feeling this way.
I want to assure you that we would never intentionally delay or hold an order to cause frustration. When an order is placed on hold, it is purely because our clinical team requires further information to ensure that the treatment requested is safe and appropriate for you.
This is always done with your health and wellbeing as our absolute priority.
Kind regards,
Hannah, Patient Success Team Lead at e-surgery
They were delivered quickly and that's…
They were delivered quickly and that's what you want when your have a uti.
May 28, 2026
Reply from e-Surgery & EVARO
Hi Christine,
We're happy to hear your delivery was quick! We appreciate your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Kat,
We are so happy to hear you enjoyed our service. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
Great experience with this company since I started Mounjaro 9 weeks ago
I looked into a few different companies before settling on this one and I haven't been disappointed. When it's time for me to get another pen I get a renewal email and have the option to increase, stay on the same dose or change to something else. I ordered on a Monday and it was with me by the next day and it's always packaged with a coolant bag inside to keep it at the right temperature. If I have any questions they are always answered quickly and to my satisfaction.
I would definitely recommend this company to others.
The only reason I didn't give 5 stars is the price but I understand that is not the fault of the company, it's the same price everywhere.
I have lost almost 2 stone in 9 weeks no side effects so very pleased.
May 28, 2026
Reply from e-Surgery & EVARO
Hi Jade,
We are so pleased to hear about your positive experience with us, from the quick delivery and careful packaging to our responsive customer service. It's wonderful to know you've seen such great results and we appreciate you recommending us to others. We understand your comment regarding pricing.
Kind regards,
Bradley
The e-Surgery Team
Very useful and comprehensive service
The website is very easy to use, the consultation is thorough and i got the medication i needed the following day. Great service, would recommend.
May 19, 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
We're happy to hear you found our website easy to use and the consultation thorough. We appreciate your recommendation and are glad we could assist you.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Anetta,
We're glad your approval and dispatch were quick. Thank you for your feedback.
Kind regards,
Bradley
The e-Surgery Team
Very quick delivery and helped my mum…
Very quick delivery and helped my mum when she needed antibiotics for a bad tooth
May 18, 2026
Reply from e-Surgery & EVARO
Hi Beccy,
We're so pleased the delivery was quick and helped your mum with her tooth infection. We appreciate your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
Great experience
Great experience, lots of information and medication arrived promptly. Also great there was follow up info.
May 28, 2026
Reply from e-Surgery & EVARO
Hi Hannah,
We're happy you had a great experience and found the information helpful. We're also glad your medication arrived promptly and appreciate your feedback!
Kind regards,
Bradley
The e-Surgery Team
service was quick and efficient
May 28, 2026
Reply from e-Surgery & EVARO
Hi,
We are glad you found our service quick and efficient. Thank you for your positive feedback.
Kind regards,
Bradley
The e-Surgery Team
Very good quality at a fordible price…
Very good quality at a fordible price can trust its not fake
May 28, 2026
Reply from e-Surgery & EVARO
Hi Pat,
We're delighted you found our quality excellent and price affordable. Thank you for your trust!
Kind regards,
Bradley
The e-Surgery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.