EARS Clinics Reviews 

1,914
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for making them feel completely relaxed, supported, and well-informed throughout the entire medical procedure. Reviewers consistently highlight the exceptionally quick, efficient, and painless service, noting remarkable improvements in their hearing right after leaving the appointment. However, some people also noted that using specific softening sprays or preparation methods beforehand can actively help make the wax removal process even more comfortable. Consumers additionally appreciate the extremely straightforward online booking system that allows them to quickly secure convenient appointment times with total ease.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and exceptionally professional during treatments.... See more

Service

Customers had positive experiences with service, highlighting efficient and professional ear wax removal... See more

User experience

Reviewers highlight positive aspects of user experience, praising the professional and friendly staff who... See more

Booking process

Clients share positive opinions on booking process, noting that appointments are quick and straightforward to... See more

Product

Customers consistently note positive experiences with product, highlighting a painless and efficient ear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to the Ears Clinic in Stepps, where both my ears were cleaned very professionally using both water and suction. Everything was explained very clearly to me, and the procedure made a massive di... See more

Rated 5 out of 5 stars

My appointment was at the stepps clinic. I Was a bit apprehensive going in. Aileen greeted me with a warm, friendly welcome and explained the whole process. The whole procedure was done in ver... See more

Rated 5 out of 5 stars

Appt at the Newton Mearns. Clinic. Really easy to make appt. Plenty availability. On the day, Kinza could not have been more helpful, helping me access the clinic with my 91 year old mum. Clear e... See more

Rated 5 out of 5 stars

This is second time I’ve visited the. Clinic and can highly recommend. Not only expertise in ear care but excellent surroundings. I saw Melissa yesterday and she was excellent. Explaining the process... See more


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Registered General Nurse

Written by the company

NHS Accredited | Ear Wax Removal Specialists | Microsuction, Irrigation & Instrumentation Clinic. We provide an Ear Health Check as part of every ear wax removal consultation. This will determine exactly what the problem is and what the next step should be. If you do need excessive ear wax removed your nurse specialist & the results of your check-up will help you choose the most suitable procedure. We offer all forms of specialist wax removal, such as Microsuction, Irrigation & Instrumentation. We also provides training to the NHS and private Healthcare. Diane Hodge is an NHS National Trainer for The Rotherham NHS Foundation Trust providing training courses in Microsuction, Irrigation and instrumentation.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,914)

750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had buld up of ear wax i couldn't hear…

Had buld up of ear wax i couldn't hear from my right ear for about 2 weeks on and off was feeling sick got an appointment straight away was in 5 min everything explained to me photos before and after it wasn't anymore than 3 minutes and done was amazing no sickness feeling got my hearing back 10/10 recommended

July 27, 2026
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Rated 5 out of 5 stars

Quick and easy experience

Quick and easy experience for my elderly father. Sinead was friendly, helpful and made sure he was comfortable throughout the appointment. All much appreciated.

July 25, 2026
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Rated 5 out of 5 stars

first class treatment

My experience with this company has always been superb. I normally would see Diane but I tried a location closer to home and the clinician call Aileen was absolutely tremendous. Aileen was very thoughtful and showed empathy for me as I have very sensitive ear canals and was very nervous. Her clinical knowledge and experience was clear and I felt sure I was in safe hands. Complete success yet again!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Ear clinic in Stepps

I visited the clinic in Stepps. Taken promptly are appointment time, no hanging around. Was quickly put at ease by Sinead as she explained the procedure in detail. All over in a few minutes. She then explained follow-up procedures to carry out at home and I received a confirmation email with full details of procedures same day. Very professional all round.

July 13, 2026
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Rated 5 out of 5 stars

Great experience all round

Great experience all round. Easy to get an appointment time that suited me, excellent service on the day, very friendly, explained procedure clearly before starting and throughout. I’m sure I’ll be back again in the future! Thank you.

July 18, 2026
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Rated 5 out of 5 stars

Excellent service start to finish

Easy to book online and get a quick appointment- unlike any of the high street opticians who offer this service. Melissa is friendly while also very professional and does a great job. Very efficient and pain free removal of my ear wax.
I wouldn’t go anywhere else now!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth a visit.

Leighann explained the problems relating to excess wax within the ear and carried out the removal process in a very pleasant and professional manner. She also provided me with information relating to hearing aids to improve my diagnosed industrial deafness.
Many thanks to all concerned.

July 22, 2026
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Rated 5 out of 5 stars

Absolutely faultless

I visited Leighann yesterday, she was absolutely brilliant, very friendly. Even after I inadvertantly stumbled into her treatment room when she was with another client after being unable to hear her instructions over the intercom when she asked me to have a seat outside. As she said though if I could hear the intercom clearly I shouldn't have been there in the first place, which is fair comment and a brilliant response.
The treatment she provided was superb, she explained things clearly, talked me through every part of the procedure and the expected noise levels, and took photgtaphs of inside both my ears and showing me the before and after results and forwarded these to me by e-mail. She even offered to contact my GP to prescribe a cream if the ongoing infection I have does not clear up completely.
This is my first visit to EARS clinics and I would not hesitate to book an appointment with Leighann again. I had my ear wax removed at a "specialist" ear wax removal company closer to my home just after COVID and the care and treatment I had from Leighann does not even compare. She was more comprehensive, more professional, friendlier and certainly less rushed. I am so glad to hear properly again. Thanks Leighann, you are a credit to the firm and hopefully your back which you were obviously struggling with gets better soon.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Diane put me at ease straight away

Diane put me at ease straight away. Explain very clearly what she was doing. Gave me good follow on advice. Even emailed my gp to prescribe cream. I would definitely recommend Diane.

July 20, 2026
Unprompted review

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