Earles Paint Reviews 

239
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, ease of application, and excellent finish, transforming surfaces beautifully. Many appreciate the natural composition, free from harmful chemicals. Reviewers frequently highlight the helpful and knowledgeable staff, who provide great support and service, alongside quick, efficient, and well-packaged delivery. However, some customers noted significant delays in receiving their orders, with several experiencing longer than expected delivery times. A few also found certain paints challenging due to quick drying, an unpleasant smell, or a patchy initial appearance.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, coverage, and ease of... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent results and good coverage... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and prompt delivery... See more

Order

Customers had ambiguous experiences with order fulfillment, with some expressing satisfaction with prompt... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m new to this paint, so the full curing time hasn’t passed yet. However, from what I’ve seen so far, it’s easy to mix and goes on smoothly. If you’re using it indoors, it is a messy job, so wate... See more

Company replied

Rated 5 out of 5 stars

Wonderful Company and products. Helpful team and expert advice. No bots or irritating automated chats. Bought the oilskin gloss for outdoor furniture I got in a junk shop and it needed some tlc. Am... See more

Company replied

Rated 5 out of 5 stars

Very helpful on the phone, excellent paint. The professional decorators who did the whole exterior in white masonry paint were doubtful at first but then converted. Still white white after 2+ years... See more

Rated 5 out of 5 stars

Bautiful paint. Used both the gloss and matt linseed oil paint. I am really happy with both. The matt version dries much quicker and the smell is less intense compared to the gloss version, However th... See more

Company replied


Company details

  1. Paint Store
  2. Paint Manufacturer

Written by the company

TRUST IN TRADITION Our range of breathable interior and exterior paints do more than simply decorate. Free from plastics and harmful chemicals, they work in perfect harmony with traditional materials on everything from period properties to brand new builds. Containing the finest linseed, lime & minerals, our paints continue to nourish and protect long after application to give a lasting charm and character unmatched by modern paints. If you would like any further information or advice before choosing the perfect paint for your project, our friendly team is here to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(239)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent paint (linseed oil paint)…

Excellent paint (linseed oil paint) although not the easiest top apply! Covers wood beautifully.

Prompt service by Earles for, making, packing and delivery.

A little disappointed that the paint price increased from £60 to£72 unless than a month of purchase.

June 14, 2024
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Reply from Earles Paint

Hi Jasmin

Thanks for the review and we are delighted that you loved the paint and the quick delivery service.

As you point out prices have increased due to the increased costs for raw materials. But we do try to keep our prices as competitive as possible compared similar products, and we really think that they offer great value for money.

Regards

david@earles

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Rated 5 out of 5 stars

I probably missed it but I couldn’t see…

I probably missed it but I couldn’t see delivery info pre purchase. Would have been useful to know courier and that it was next day.
Super pleased with paint and service though.

June 19, 2024
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Reply from Earles Paint

Hi Adele,
Thank you for taking the time to leave us such valuable feedback!
Best wishes
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Impressive breathable masonary paint & service

I had some questions prior to purchase which were answered personally, promptly and knowledgeably. I ordered samples followed by an order - and another as I had underestimated the amount needed (I have a grade 2 with a variety of different painted areas). All deliveries arrived promptly.
I’m so impressed with the paint. It appears very clear/liquidy going on but quickly dries with colour. We’ve only got one coat on so far due to the weather but my painter and I are very impressed - my painter is going to use it on his new (old!) cottage!
Earles paint have satisfied my painter, myself and my CO with its breathable qualities. Thank you.

June 17, 2024
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Reply from Earles Paint

Hi Fiona,
Thank you so much for taking the time to leave us and potential customers such valuable feedback!
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Really appreciated. Great paint, but hard to use in sprayer ( kept clogging) but after 3 coats on rough cast render it looks lovely!

May 28, 2024
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Reply from Earles Paint

Thank you, so much for your very informative feedback. We are delighted that you are happy with the results.
Have a great day.
Carol@earlespaint.co.uk

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Rated 5 out of 5 stars

Outstanding

Possibly the most friendly and professional company I have had the pleasure to have used, I cannot recommend Earles Paint highly enough. Knowledgeable and helpful, and they also actually answer the phone unlike most companies nowadays! The paint is absolutely beautiful to work with and their colour matching service is outstanding! A true treasure in the modern world. Thankyou so much!

April 20, 2024
Unprompted review
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Reply from Earles Paint

Hi Willow,
Thank you so much for taking the time to leave us and potential customers such valuable feedback.
We are delighted to hear that you had such a positive experience with Earles Paint.
Have a wonderful day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Great communication super fast delivery…

Great communication super fast delivery my job specification was for linseed oil gloss so needed it in a hurry and I had it next day and a great traditional product very happy

May 23, 2024
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Reply from Earles Paint

Hi,
Thank you so much for your Trustpilot review. We are delighted to hear that you received your Traditional Linseed Oil Gloss promptly!
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Very pleased.

Delivered on time and packaged well.
The brushes I bought were perfect for the job. Nice short bristles with a wide ferrule. Great for lime washing.

May 21, 2024
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Reply from Earles Paint

Hi Paul,
We are so happy to hear that our brushes were perfect for your project.
Thank you for your feedback.
Carol@earlespaint.co.uk

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Rated 5 out of 5 stars

Great product and customer service

Great product and customer service, would highly recommend.

May 17, 2024
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Reply from Earles Paint

Hi Charlotte,
Thank you so much for taking the time to leave us a fantastic review.
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

helpful advice

Gave some helpful advice over the phone

April 30, 2024
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Reply from Earles Paint

Hi Chris,
Thank you for leaving us a 5 star review! We are always here to help!
Have a great day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Easy to order

Easy to order, informative web site, including images of use of product, colours used. I selected local delivery thinking I could collect it from a participating business and that there would be further options for selection. Not receiving any I called their office. The staff member I spoke to was helpful, happy to chat, and resolved the problem easily. Product arrived intact the following day.

April 23, 2024
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Reply from Earles Paint

Hi Bernadette,
Thank you for taking the time to leave us and prospective customers such wonderful feedback! We are delighted that you found our ordering system easily on our informative website!
Have a geat day!
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Great service

Great service. Great paint. Great price.

April 23, 2024
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Reply from Earles Paint

Hi Nicholas,
Thank you so much for your fantastic feedback!
Have a great day!
Carol@earlespaint.co.uk

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Rated 5 out of 5 stars

Easy to use

Easy to use, covers well, highly recommended.

April 22, 2024
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Reply from Earles Paint

Hi Robert,
Thank you for taking the time to leave us such valuable feedback. We are delighted to hear that our paint met your expectations.
Have a great day!
Carol@earlespaint.co.uk

Rated 1 out of 5 stars

Ordered Brick Red

Ordered Brick Red. Followed the instructions to the letter. It went on as Orange/Terracotta but having read that it would change colour upon curing we waited a week. It's still Orange. Very very disappointed and annoyed at the time and expense wasted. Painted over it with another brand of paint as it looked absolutely awful.

In response to your reply, no there is absolutely no chance in the world that I received the wrong colour. It was labelled as Brick Red, it looked like Brick Red in terms of powder colour. It went on like Fanta Orange and stayed like that.

April 27, 2024
Unprompted review
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Reply from Earles Paint

Dear Phil,
Thank you for your feedback. We are sorry to hear that you are disappointed with your order. It is possible that there has been a packaging error and you have received the wrong colour. We would always advise customers to contact us if they have any questions or concerns regarding an order.
Best regards
Carol@earlespaint.co.uk

Rated 4 out of 5 stars

Shortage of colour choices

Shortage of colour choices

April 15, 2024
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Reply from Earles Paint

Hi Reg,
We are sorry to hear that your desired colour was not available from our stock range. We would like to take this opportunity to make you aware that we do supply a colour match service. Which can be found under our bespoke colour match from link below.
https://www.earlespaint.co.uk/colours/
Kind regards
Carol@earlespaint.co.uk

Rated 5 out of 5 stars

Contacted the company before ordering…

Contacted the company before ordering and they provided useful advice on interior lime wash

April 9, 2024
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Reply from Earles Paint

Hi Georgia,
Thank you for taking the time to leave such valuable feedback. We are delighted that you contacted the company for advice on interior lime wash. Expert guidance can help to make an informed decision.
Also, we would love to see pics of your finished project!
Best wishes
Carol@earlespaint.co.uk

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Rated 5 out of 5 stars

Speedy service

Speedy service. The paint arrived within 3 days and was perfect for the job.
Customer service team were also very helpful when I phoned with a query

March 20, 2024
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Reply from Earles Paint

Hi Paul,
Thank you so much for leaving us such valuable feedback!
We're delighted to hear that you've had such a positive experience with both the paint and service provided.
Best wishes
Carol@earlespaint.co.uk

Rated 5 out of 5 stars
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Reply from Earles Paint

Hi Carolyn,
Thank you for your wonderful review! If you have the time, we would love to see some photos of your finished project.
Best wishes!
Carol@earlespaint.co.uk

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