early2bed.com.au Reviews 157

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

early2bed's prices are competitive and the website is one of the easier sites to navigate in the category. Shipping was fast, discreet and well communicated. Happy with the overall process from orderi... See more

Company replied

Rated 5 out of 5 stars

It all began with a cancelled sex machine order - spoke to your staff who provided explanation and the offer of 10% discount should I decide to buy an alternative. Was sent a link to your range of se... See more

Company replied

Rated 3 out of 5 stars

Defective item. First emailed on Friday the 1st with no reply until following Monday. A small string of emails same day providing them with answers to all of their questions ending with consult... See more

Company replied

Rated 5 out of 5 stars

First time customer. Great range of products. Other stores didn't have high-end Kokos items, but this store did. The prices are very nice too. The main reason I'm giving it 5 stars is the speed... See more

Company replied

Company details

  1. Sex Toy Store

Written by the company

Dedicated to providing the best customer service as well as the most satisfying products all in discreet packaging! With high quality products, we guarantee you'll be satisfied. Sexy Toys for Sexy People.


Contact info

4.1

Great

TrustScore 4 out of 5

157 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Trying bad service to contact you no reply message…

Trying to contact you no reply message email or phone but arrived and is qood quality.

January 10, 2025
early2bed.com.au logo

Reply from early2bed.com.au

We apologize for the inconvenience, we are working on improving in these areas. Please don't hesitate to email us at support@early2bed.com.au so we can help you further with your enquiry.

Rated 1 out of 5 stars

17 days from Melbourne to Rockhampton

6 days from packing the order to drop off at Australia Post, now 9 to 11 days for them to deliver it from Victoria to Central Queensland. Not a good result from either of you.

January 5, 2025
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Reply from early2bed.com.au

We apologize for the delay in your parcel and look to improving on these areas to help avoid disappointments in the future.

Rated 5 out of 5 stars

Package was packed discreetly

Package was packed discreetly. Mail service was within a few days, will not hesitate to buy from this merchant in future.

December 29, 2024
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Reply from early2bed.com.au

Thank you for supporting our small business, we appreciate your feedback.

Rated 2 out of 5 stars

Wrong item received, bad service experience

While I got my items relatively quick and at a price cheaper then any other local store, this came at a cost.

The packaging around the items was simply a single sheet of cardboard wrapped around the my items, wrapped in bubble wrap. Not the most confidence inspiring, especially with items that could be cracked and damaged with rough handling.

The second issue was that one of the items I received was incorrect. Trying to get in contact via phone was fruitless, as rang out the times I tried calling them across a couple days at various times. When I emailed, didn't know if I had gotten the right email, as didn't get a confirmation email back.

I did receive an email back a couple days later, asking me to send it back. While getting the return label was quick, communication after that has been just as slow, and have heard no communication confirming when I will get the correct item.

So, due to their mistake, now I need to wait with no ETA as they get the item back and decide to go from there, all while being barely in the loop after having started the process, with follow up emails not being answered outside of a thank you for confirming I sent it back.

It may be cheap, but man is "You get what you pay for" showing for more then just the product.

November 17, 2024
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Reply from early2bed.com.au

We are sorry that you felt your experience with this unfortunate situation could have been handled better, we will make sure to improve our service and appreciate the feedback.

Rated 5 out of 5 stars

satisfied customer

the items were as described and the postage was prompt

September 24, 2024
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Reply from early2bed.com.au

Thank you for your feedback, we are glad that you were happy with your purchase and the delivery. Thank you for supporting our small business.

Rated 5 out of 5 stars

Half the price of identical item elsewhere.

Quality product, works well, quick delivery, less than half the price for identical item at several other stores.

July 22, 2024
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Reply from early2bed.com.au

Thank you for your positive 5 star rating, we are glad you had a awesome experience with us and hope to see you return to support our small online business.

Rated 5 out of 5 stars
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Reply from early2bed.com.au

We are thrilled to hear your delivery was prompt and you were delighted with your purchase order, we hope to have you return to support our small online business.

Rated 5 out of 5 stars

Great experience

Good prices and a good selection, along with fast discreet and professional service

February 7, 2024
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Reply from early2bed.com.au

Thank you we appreciate your positive feedback and hope to look after you again in the near future.

Rated 4 out of 5 stars

Wayy to much plastic wrapping on it

Wayy to much plastic wrapping on it. Wasn't as satisfied as I thought I would be with my dildo.

January 15, 2024
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Reply from early2bed.com.au

Thank you for your feedback, the reason for the extra wrapping is to ensure your parcel is packed discreetly and it arrives to you safely. We hope to look after you again in the near future.

Rated 1 out of 5 stars

Product was expensive

Product was expensive!
Thought it would have some affect!
Doesn’t work at all.

December 27, 2023
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Reply from early2bed.com.au

Thank you for your feedback, we are sorry to hear this was not what you thought it would be.

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