The Early Music Shop Reviews 

1,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 448 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that musical instruments and other products arrive in perfect condition, while praising the exceptionally helpful staff members. People also deeply appreciate the prompt shipping, secure packaging, and clear product descriptions that make choosing the right merchandise very easy. However, some reviewers were not happy with unexpected delivery delays, extra customs costs, and slow shipping times on certain orders. A few customers also reported frustrating problems with missing items, unmatching product details, or stockouts that prolonged their waiting period. Others noted that parcels could occasionally be wrongly delivered or inadequately packed.

What people talk about most

Product

Customers had positive experiences with product, noting that instruments and items arrive in perfect... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with well-made instruments and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt turnarounds, efficiency,... See more

Order

Consumers find order satisfaction to be very high, consistently reporting that the online purchasing system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I live in the US and was on a search for compositions by the Australian composer, Peggy Glanville-Hicks (20th c., not "Old Music" :-)) Ordering was easy and both Old Music and Royal Mail provided tim... See more

Company replied

Rated 5 out of 5 stars

My Sigo Tenor is fabulous, and I appreciate the feedback by The Early Music Shop. I initially thought that it was playing flat but I was totally wrong ! I had the head unnecessarily pulled out. Tha... See more

Company replied

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,099)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, rapid delivery on time

March 18, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Great to know!

Rated 5 out of 5 stars

Plenty of ready advice

Plenty of ready advice. A great selection of recorders to suit any budget with information about each one. Delivery service excellent.

March 28, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for the positive feedback.

Rated 5 out of 5 stars

Fabulous instrument, exceptional customer service

Alfie is a star. ⭐ His advice and guidance led me to the purchase of a fabulous bass recorder which I fell in love with the first time I played it!

March 27, 2026
Unprompted review
The Early Music Shop logo

Reply from The Early Music Shop

We agree (and we'll let Alfie know)! Hope you continue to enjoy your recorder.

Rated 5 out of 5 stars

It was easy to order on the website

It was easy to order on the website. Pricing was clear, good description and prompt shipping. The tracking provided was excellent and the item arrived well within the indicated time frame to me here in Canada.
I will absolutely consider ordering from you for any future Musical purchases. Thank you !

March 16, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you, we're glad to hear that it arrived with you swiftly and safely. We look forward to welcoming you back!

Rated 5 out of 5 stars

Delivered when promised

Delivered when promised. Very good service

March 16, 2026
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Reply from The Early Music Shop

We always try our best, and so good to know that your order went smoothly and arrived promptly. Thank you.

Rated 2 out of 5 stars

Not on the job

I have dealt with this company for about 40 years, I have found them honest and normally reliable. However this time they let me down over a stockout and failed to deliver my strings order even after 2 months. I had to chase them ... a company that was on the job would contact the customer and keep them informed of delays without having to be chased

March 13, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your long-standing support over the years - it really does mean a great deal to us.
You’re right to expect better communication from us, and we’re sorry that on this occasion we didn’t keep you properly updated while we were waiting on stock from our supplier. We should have been in touch sooner, rather than you having to chase.
As soon as it became clear, we sent what we had available and issued a refund for the remaining items straight away, but we appreciate that the delay and lack of communication was frustrating.
Thank you for your honest feedback.

Rated 5 out of 5 stars

EMS has exceptional customer service!

I have always received excellent customer service from Alfie and crew at EMS, and I won an opportunity to take part in an exceptional promotion involving an EMS Heritage Six Course Lute during a 400 year celebration of Dowland and his lute compositions. My lute is a joy to play, and and a beautiful work of craftsmanship. Every time I play it, or one my wooden recorders, I am transported back in time to enjoy the music of the Medieval, Renaissance and Baroque ages. EMS is my go to shop for early instruments par excellence!

March 12, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks so much for this, it is really appreciated. We’ll make sure Alfie and the team see your kind words. Delighted to hear you’re enjoying the lute and that it’s getting plenty of use. It is indeed a joyful instrument!
Thanks again for your support - we look forward to welcoming you back.

Rated 5 out of 5 stars

kind helpful and patient.

You were very kind, helpful and patient on the phone helping me to choose the right instrument for me.
it was a quick easy service and a good result. Thank you.

March 10, 2026
The Early Music Shop logo

Reply from The Early Music Shop

What a lovely review to read – thank you.
Choosing the right instrument is such a personal process, so we’re really glad we could help you find something that feels like the right fit.
Wishing you lots of enjoyment with your new instrument 🎶

Rated 5 out of 5 stars

I ordered a new tenor recorder

I ordered a new tenor recorder. Went dine as usual. but then was wrongly-delivered. Support from customer service waas polite and helpful. |I tracked down my parcel myself, so all well

March 10, 2026
The Early Music Shop logo

Reply from The Early Music Shop

So glad you managed to track it down and it eventually reached you safely. Enjoy your new recorder!

Rated 5 out of 5 stars

Great service

Easy to order. Received quickly. I had to return the item for personal reasons and this was dealt with and refunded quickly and easily.

March 9, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Glad we were able to help out with this. Do let us know if we can be of service in the future.

Rated 5 out of 5 stars

Great expertise

Great selection, expertise and customer service!

March 8, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you, very good to hear this. We will pass it onto our team!

Rated 5 out of 5 stars

The instrument arrived in good…

The instrument arrived in good condition.Well packed.Post was trustworthy and fast. Thank You

March 9, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your feedback, glad the instrument arrived safely. Enjoy playing it!

Rated 5 out of 5 stars

I got what I paid for!

I got what I paid for! Very happy! Ten days from London to Las Vegas not too bad!

March 4, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Great, we aim for happy customers! Glad the delivery was reasonably speedy too. Enjoy your new instrument!

Rated 4 out of 5 stars

Tin whistle Lir

I was glad to find the original LIR tin whistle silverplated in your shop. Arrived in Germany at my house after 5 days! Top! Thank you!

I am a little bit disappointed that there is no pouch included. And as an information for customers from Germany I had to pay 29,60€ tax.

March 13, 2026
Unprompted review
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your kind review, we’re very pleased to hear that your LIR whistle arrived safely in Germany and that you’re enjoying it.
We’re sorry that it wasn’t clear on the website that this whistle doesn’t come with a pouch, and we really appreciate you drawing this to our attention.
Thank you as well for mentioning the import tax for customers in Germany, which is helpful for others to be aware of. We do hope you enjoy your whistle!

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