The Early Music Shop Reviews 

1,091
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders consistently arrive securely packed, well within expected timeframes, and ready to use. Consumers are also very pleased with the exceptional quality of the instruments and products, describing them as truly superb, beautiful to play, and perfect for their musical journey. Some reviewers were not happy with extended delivery times, unexpected stockouts, and occasional shipping delays that made waiting quite frustrating. Others also mentioned problems with damaged packaging, items arriving with dents, or missing components from their original orders.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting instruments and books that arrive in perfect... See more

Delivery service

Consumers find the delivery service to be efficient, highlighting speedy shipping times and parcels arriving... See more

Quality

People report positive experiences with quality, expressing delight with the craftsmanship of their... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a reliable, prompt, and... See more

Order

Reviewers highlight positive aspects of order, noting that the website provides an easy and simplified... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied

Rated 5 out of 5 stars

Delivery was sooner than expected. The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,091)

435 reviews in the last 12 months

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Rated 5 out of 5 stars

SIGO tenor head joints can fit easily.

Delivery was sooner than expected.
The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from the original version. Both heads play equally well. It’s a pity Kunath couldn’t make the two parts of the instrument fit properly in the first place. I have heard from other players that the previous head is a very tight fit and difficult to align with the body.

March 30, 2026
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Reply from The Early Music Shop

Great to hear the delivery arrived ahead of schedule, and that the new SIGO head joint is working so well with your existing body.

You’re absolutely right about the earlier version: we’d had similar feedback from a number of players regarding the tight fit and alignment. It’s good to see Kunath has now refined the design, and even better that the updated head integrates cleanly while maintaining the same playing quality.

Thanks for taking the time to share such a detailed and helpful review. It’s really valuable for other players considering the upgrade.

Rated 5 out of 5 stars

High quality products and great customer service

I live in the U.S.A. and have ordered three Recorders and a wooden stand to place them on in between practice. All arrived in good time and without damage. The Recorders are all great quality and in tune. The customer service was also very professional and responded promptly.

March 23, 2026
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Reply from The Early Music Shop

Thank you for your feedback, we're glad to hear that everything arrived safely and you are enjoying your products. Do let us know if we can help with anything in the future.

Rated 5 out of 5 stars

Very helpful team that responded…

Very helpful team that responded quickly when I asked them not to include the invoice in the parcel as this was a present.

March 25, 2026
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Reply from The Early Music Shop

Glad we could help! Hope the present was well received.

Rated 3 out of 5 stars

Slow customer service

Slow customer service. I had ordered strings that were out of stock but the company never notified me and I waited over 2 months. Finally after following up many times they gave me a refund.

March 24, 2026
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Reply from The Early Music Shop

We’re very sorry about this. You should have been notified straight away that the strings were out of stock.

Having to chase us, and waiting that long, isn’t the level of service we aim to provide. While we’re glad we were able to refund you, we recognise the experience wasn’t good enough.

Thank you for your patience

Rated 4 out of 5 stars

This Zen-On 415Hz has a nice tone but the intonation dramatically changes after playing for a while which may be caused by moisture produced.

This Zen-On 415Hz is an affordable entry into playing with this tuning.
The recorder has a good tone quality.
One surprise is that the intonation will suddenly go out from low A to G. The interval becomes a semi tone rather than a tone. Also the higher A to Bb interval becomes very flat. I only only surmise that this is caused by it getting water logged after playing for a while.
It will settle back to normal but it's annoying when it happens. It'd be a problem when performing!

March 24, 2026
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Reply from The Early Music Shop

Thank you for your thoughtful and detailed feedback. It’s really helpful, and we’re glad to hear you’re enjoying the tone overall.
What you’re describing can sometimes happen as moisture builds up during playing, particularly on certain notes. Regularly clearing the windway and giving the instrument a short rest can help.
If it continues, do feel free to get in touch with us - we’d be very happy to advise further.

Rated 5 out of 5 stars

Customer service par excellence and perfect product for my needs

Excellent advice given on the phone and I was really listened to with regard to my needs for a bag to transport flageolets and recorders. I’m delighted with the product - its functionality, quality and aesthetics.

March 24, 2026
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Reply from The Early Music Shop

Very happy we could assist with this, and that the bag is working well for you. Do let us know if we can help in the future.

Rated 5 out of 5 stars

Your sense of friendly responsibility…

Your sense of friendly responsibility to a customer is quite refreshing to a North American accustomed to the idea that, once the price of a commodity has been paid, that commodity has served its entire purpose. Your having optimized the instrument’s appearance and sound setup speaks of professional pride and care to avoid client disappointment. I’m very grateful for it.

March 21, 2026
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Reply from The Early Music Shop

Thank you for such a thoughtful review - we really appreciate you taking the time to say this. We take a lot of pride in making sure instruments arrive playing and looking their best, so it’s lovely to hear that it made a difference.

Rated 5 out of 5 stars

Great communication

Great communication, punctual delivery, sustainable packaging. Website easy to use and helpful recordings of recorders !

March 17, 2026
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Reply from The Early Music Shop

Thanks for this detailed feedback, great to hear!

Rated 5 out of 5 stars

Speed

Speed. Such a quick and simple purchase and delivery to Australia!

March 20, 2026
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Reply from The Early Music Shop

Thank you, always good to hear!

Rated 5 out of 5 stars

Good price

Good price, rapid delivery on time

March 18, 2026
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Reply from The Early Music Shop

Great to know!

Rated 5 out of 5 stars

Plenty of ready advice

Plenty of ready advice. A great selection of recorders to suit any budget with information about each one. Delivery service excellent.

March 28, 2026
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Reply from The Early Music Shop

Thank you for the positive feedback.

Rated 5 out of 5 stars

Fabulous instrument, exceptional customer service

Alfie is a star. ⭐ His advice and guidance led me to the purchase of a fabulous bass recorder which I fell in love with the first time I played it!

March 27, 2026
Unprompted review
The Early Music Shop logo

Reply from The Early Music Shop

We agree (and we'll let Alfie know)! Hope you continue to enjoy your recorder.

Rated 5 out of 5 stars

It was easy to order on the website

It was easy to order on the website. Pricing was clear, good description and prompt shipping. The tracking provided was excellent and the item arrived well within the indicated time frame to me here in Canada.
I will absolutely consider ordering from you for any future Musical purchases. Thank you !

March 16, 2026
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Reply from The Early Music Shop

Thank you, we're glad to hear that it arrived with you swiftly and safely. We look forward to welcoming you back!

Rated 5 out of 5 stars

Delivered when promised

Delivered when promised. Very good service

March 16, 2026
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Reply from The Early Music Shop

We always try our best, and so good to know that your order went smoothly and arrived promptly. Thank you.

Rated 2 out of 5 stars

Not on the job

I have dealt with this company for about 40 years, I have found them honest and normally reliable. However this time they let me down over a stockout and failed to deliver my strings order even after 2 months. I had to chase them ... a company that was on the job would contact the customer and keep them informed of delays without having to be chased

March 13, 2026
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Reply from The Early Music Shop

Thank you for your long-standing support over the years - it really does mean a great deal to us.
You’re right to expect better communication from us, and we’re sorry that on this occasion we didn’t keep you properly updated while we were waiting on stock from our supplier. We should have been in touch sooner, rather than you having to chase.
As soon as it became clear, we sent what we had available and issued a refund for the remaining items straight away, but we appreciate that the delay and lack of communication was frustrating.
Thank you for your honest feedback.

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