The Early Music Shop Reviews 

1,091
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders consistently arrive securely packed, well within expected timeframes, and ready to use. Consumers are also very pleased with the exceptional quality of the instruments and products, describing them as truly superb, beautiful to play, and perfect for their musical journey. Some reviewers were not happy with extended delivery times, unexpected stockouts, and occasional shipping delays that made waiting quite frustrating. Others also mentioned problems with damaged packaging, items arriving with dents, or missing components from their original orders.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting instruments and books that arrive in perfect... See more

Delivery service

Consumers find the delivery service to be efficient, highlighting speedy shipping times and parcels arriving... See more

Quality

People report positive experiences with quality, expressing delight with the craftsmanship of their... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a reliable, prompt, and... See more

Order

Reviewers highlight positive aspects of order, noting that the website provides an easy and simplified... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They carry more obscure parts and instruments that are hard to get from other places. The delivery took a bit longer than expected, but that might be just because of the current global crises, so can'... See more

Company replied

Rated 5 out of 5 stars

I bought a Fipple recorder as part of my campaign to keep arthritic fingers moving. It’s great. Makes a good sound but best of all the holes at the foot of the instrument are perfectly placed for my... See more

Company replied

Rated 5 out of 5 stars

I got in contact with The Early Music Shop and was put through to the Snape Maltings branch. The member of staff (I think her name was Esther) was fantastic! She went above and beyond to check the rec... See more

Company replied

Rated 5 out of 5 stars

Delivery was sooner than expected. The new SIGO tenor head joint is a much crisper design than the original and it fits the existing body - bought last year, perfectly. The fit is much improved from... See more

Company replied


Company details

  1. Music Store
  2. Musical Instrument Rental Service
  3. Musical Instrument Repair Shop
  4. Musical Instrument Store
  5. Sheet Music Store
  6. Used Musical Instrument Store

Written by the company

The Early Music Shop is the largest source of historical musical instruments worldwide. We are an independent music shop specialising in Early Music instruments, accessories and printed music. Our expert staff have years of experience helping you to find the perfect instrument for you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,091)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent transaction thank you

Excellent transaction thank you. Item was sent immediately. Beautiful instrument. Very happy.

June 11, 2026
The Early Music Shop logo

Reply from The Early Music Shop

We're glad you're happy with it. It is indeed a beautiful instrument. Enjoy playing it!

Rated 5 out of 5 stars

Really easy and pleasant shopping…

Really easy and pleasant shopping experience, the lute was delivered extremely quick and arrived safe and superbly packaged.
Couldn't ask for more.

June 12, 2026
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Reply from The Early Music Shop

Thank you for sharing your feedback, which is much appreciated. Enjoy your new lute, a wonderful instrument!

Rated 5 out of 5 stars

Amazing shop couldn't recommend too highly…

Amazing shop couldn't recommend it too highly. Barry always does a fantastic job and they got my recorder back to me before my concert excellent service!

June 4, 2026
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Reply from The Early Music Shop

Phew! Glad to hear it was in time. We'll pass your lovely comments on to Barry. Thank you.

Rated 5 out of 5 stars

Excellent service with fast delivery

Excellent service with fast delivery. The instrument is fabulous - such a beautiful tone.

June 5, 2026
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Reply from The Early Music Shop

This is great to hear, thank you for sharing. Enjoy playing!

Rated 5 out of 5 stars

Wonderful experience!

Wonderful experience and a repeat customer! I am an international customer living in the US and received excellent service as usual. Thank you!

June 8, 2026
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Reply from The Early Music Shop

Thank you for your kind words and for your continued support! It means a great deal to us to have loyal customers around the world, and we look forward to helping again in the future.

Rated 5 out of 5 stars

Barry Holder did an excellent job…

Barry Holder did an excellent job revoicing three recorders, a Mollenhauer Denner, a Moeck Stanesby and a Maarten modern alto. The turnaround was prompt and everything worked very smoothly.

June 8, 2026
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Reply from The Early Music Shop

Thanks for sharing this, which we will pass on to Barry.

Rated 5 out of 5 stars

Super service

Super service, fast and safe delivery and quality recorder. Thank you very much.

October 8, 2025
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Reply from The Early Music Shop

Lovely to hear this, thank you for sharing.

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, very clear about the product and the transporting of it and I was very happy when it arrived safely and on time. Thank you

May 29, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thanks for letting us know, this is great feedback which will be shared with our team.

Rated 5 out of 5 stars

Gut string

Good product, fair price, promptly dispatched

May 29, 2026
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Reply from The Early Music Shop

Thank you for your review. It's much appreciated.

Rated 4 out of 5 stars

Everything was delivered OK, however...

Everything was delivered in expected amount of time. Nothing was damaged, but the package had been ripped and the Royal Mail had to wrap it in a separate bag. One item was very small and could have fallen through the rip easily. More robust packaging should be considered.

May 26, 2026
The Early Music Shop logo

Reply from The Early Music Shop

Thank you for your helpful feedback, which we will pass on to our packaging department. We will certainly look at our packaging to see if we can improve it.

Rated 5 out of 5 stars

Great Service

I'm very pleased with the recorder I received. Shipped from the UK to the USA, it arrived very quickly and in perfect shape. I'm considering a couple other instruments now!

May 26, 2026
The Early Music Shop logo

Reply from The Early Music Shop

So glad to hear it arrived safely and you're happy with your purchase! Do be in touch if there is anything else we can help you with.

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