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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the items as beautiful, well-made, and comfortable to wear. Many people appreciate the stunning designs and the excellent value for money. The delivery service is frequently highlighted for its efficiency, with many orders arriving quickly and well-packaged. However, some customers experienced delays in receiving their orders, though the company often provided updates and explanations for these longer waiting times. A few other people also felt that the product description could be more detailed, and there were occasional reports of items arriving with missing pieces or having issues with durability, such as an earring falling apart.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, beautiful... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the efficient and easy ordering... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive products and superb customer service. My email about one slightly faulty item needing to be exchanged got a very quick reply and immediate action. Ear Sass did even better though, exchangin... See more

Rated 5 out of 5 stars

This company is amazing and the Izzy Star earrings are terrific quality and a really good charity supported by the company due to a personal tragedy. I just wish I had ordered the set of 3 pairs inste... See more

Rated 5 out of 5 stars

The earrings are lovely. The Company had difficulty supplying them quickly but that wasn't their fault as they were the result of a tv programme about the Princess of Wales wearing them and so many pe... See more

Rated 5 out of 5 stars

I bought the gold version and was not disappointed. Bit of a delay from order to delivery, but received an email to explain that due to demand there would be a delay. Every time I wear them I re... See more


Company details

  1. Jewelry Store

Written by the company

Expressive Jewellery - EAR SASS was born from stylist Sophie McGown's love and obsession with bold and beautiful EARRINGS! The brand now boasts unique statement necklaces and authentic gemstone pendants. Each design is named after strong influential women in her life, who have gone through tough times but found fashion and jewellery have helped to bring hits of joy into their lives. Their Charity earrings THE ISSY STAR - as seen on The Princess of Wales raise money for a mental health charity, Brave Mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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Rated 5 out of 5 stars

The quality of the earrings is…

The quality of the earrings is excellent
Service is always prompt and packaging is beautiful. Communication is outstanding.
I had a little query and the response was positive, helpful and immediate.
Wonderful company to deal with and I appreciate their philosophy.

February 1, 2026
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Rated 5 out of 5 stars

Issy Star Earrings

Brought a pair of Issy Star earrings for my Mum for Christmas and on the first wear, one of them fell off and she lost it. We think she didn't click it in place as securly as she thought she had. Couldn't find it anywhere. I got in contact with Ear Sass, and I was able to buy a replacement which was appreciated. It came the next day which I was impressed with as I ordered it early afternoon.

Mum is happy now which is the main thing. Thanks for the great customer service.

January 23, 2026
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Rated 5 out of 5 stars

Bought as a birthday gift for a sister…

Bought as a birthday gift for a sister who I knew would empathise with the reason the star earrings were created and has high regard for the Princess of Wales.
Efficient ordering process and delivery and beautiful earrings that are comfy to wear.

December 17, 2025
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Rated 5 out of 5 stars

Excellent product

Excellent product. Prompt information about supply due to high demand. A present that has been appreciated for all it represents

November 13, 2025
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Rated 5 out of 5 stars

There was a delay on my order but kept informed

There was a delay on my order as there had been so many pairs of Isy Star ear rings ordered since the Princess of Wales wore a pair on the television!
I was kept informed of the progress and many apologies for the delay.
Eventually they arrived and are beautiful! Excellent value for the money, I love them!

November 13, 2025
Rated 5 out of 5 stars

Fabulous jewellery

Great choice of jewellery. I bought earrings and it wasn't easy to choose as they all looked fabulous. From ordering to delivery took a couple of weeks. I was so excited to receive and the quality on opening the box didn't disappoint. They are beautiful. Can't wait to wear them I feel could be worn with any outfit. Definitely reccomend and would buy again.

November 13, 2025
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Rated 5 out of 5 stars

ISSY STAR EARRINGS

Order the Issy star earrings in the triple pack of all 3 colours . I knew before ordering that there would be a wait as Ear Sass had stated this is due to popular demand . I was kept upto date with emails over the following weeks apologising each time and giving a predicted delivery time . The longer than anticipated wait was not a problem for me as I received them way before Christmas. I chose Ear Sass as these are for a charity and they are good quality .i am very happy with the service I have received and would buy from them again

November 13, 2025
Rated 5 out of 5 stars

Fantastic jewellery

This company is amazing and the Izzy Star earrings are terrific quality and a really good charity supported by the company due to a personal tragedy. I just wish I had ordered the set of 3 pairs instead of just one pair. There was a delay in shipping as they had an unbelievable response after a tv program showing Princess Catherine wearing a pair they gifted her. I was so pleased for them as their orders went through the roof and they kept apologising for the delay keeping me informed all the way until I received them. I can say they were well worth the wait and I have lots of compliments. Well done all involved.

November 13, 2025

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