While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the items as beautiful, well-made, and comfortable to wear. Many people appreciate the stunning designs and the excellent value for money. The delivery service is frequently highlighted for its efficiency, with many orders arriving quickly and well-packaged. However, some customers experienced delays in receiving their orders, though the company often provided updates and explanations for these longer waiting times. A few other people also felt that the product description could be more detailed, and there were occasional reports of items arriving with missing pieces or having issues with durability, such as an earring falling apart.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, beautiful... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the efficient and easy ordering... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive products and superb customer service. My email about one slightly faulty item needing to be exchanged got a very quick reply and immediate action. Ear Sass did even better though, exchangin... See more

Rated 5 out of 5 stars

This company is amazing and the Izzy Star earrings are terrific quality and a really good charity supported by the company due to a personal tragedy. I just wish I had ordered the set of 3 pairs inste... See more

Rated 5 out of 5 stars

The earrings are lovely. The Company had difficulty supplying them quickly but that wasn't their fault as they were the result of a tv programme about the Princess of Wales wearing them and so many pe... See more

Rated 5 out of 5 stars

I bought the gold version and was not disappointed. Bit of a delay from order to delivery, but received an email to explain that due to demand there would be a delay. Every time I wear them I re... See more


Company details

  1. Jewelry Store

Written by the company

Expressive Jewellery - EAR SASS was born from stylist Sophie McGown's love and obsession with bold and beautiful EARRINGS! The brand now boasts unique statement necklaces and authentic gemstone pendants. Each design is named after strong influential women in her life, who have gone through tough times but found fashion and jewellery have helped to bring hits of joy into their lives. Their Charity earrings THE ISSY STAR - as seen on The Princess of Wales raise money for a mental health charity, Brave Mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Issy earrings

Earrings were beautifully packaged and lived up to expectations.
Delivery was a little spasmodic and took much longer than expected but it was worth it.
Was intending to order more for Xmas but too worried items won’t arrive in time.

October 14, 2025
Advertisement
Advertisement
Rated 5 out of 5 stars

Very Happy

I am delighted with my earrings from EAR SASS. Had to wait a few weeks due to high demand but worth the wait as the design and quality are great.

October 30, 2025
Rated 5 out of 5 stars

Well made earrings

The earrings are lovely. The Company had difficulty supplying them quickly but that wasn't their fault as they were the result of a tv programme about the Princess of Wales wearing them and so many people ordered them after the show. They had to ask the supplier to make and supply more orders and they informed throughout that the delivery would be longer than usual.

October 30, 2025
Rated 5 out of 5 stars

Go on, treat yourself…

I bought the gold version and was not disappointed. Bit of a delay from order to delivery, but received an email to explain that due to demand there would be a delay.
Every time I wear them I receive a compliment.
Comfortable to wear, look good and best of all - do good.
Congratulations on a great product.
Thank you.
Kay

October 14, 2025
Rated 4 out of 5 stars

First parcel arrived with earrings…

First parcel arrived with earrings missing. Contacted company who replaced the missing earrings without any problem or issues. Offered to refund postage but haven’t so far but not really bothered as earrings were replaced within a couple of days. Company gave exceptional customer service

October 14, 2025
Advertisement
Rated 5 out of 5 stars

Had to wait a little while for these…

Had to wait a little while for these earring's but was kept up to date on why I had to wait but they were so worth the wait beautiful earring’s solid weight and had lots of compliments would definitely recommend this company

October 15, 2025
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look