Earth Wardrobe Reviews 

808
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent quality of the products, particularly the soft, organic cotton materials. People appreciate the comfortable fit, vibrant colors, and good value offered by the clothing. Reviewers frequently commend the exceptional customer service, noting the proactive communication and helpful, friendly assistance. However, some customers also noted that delivery times could be slow, with orders sometimes taking over a week to arrive or be dispatched. A few other people also felt that communication regarding these delays was not always clear, and some experienced issues with tracking or receiving all items.

What people talk about most

Product

People report positive experiences with product quality, often highlighting the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of products,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers expressing satisfaction with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt delivery and excellent... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long sleeved organic cotton tee shirts - all of that was pleasing to find. A range of bright colours means a boost to any casual outfit, just add a denim jacket. I bought size medium for a bit of extr... See more

Rated 4 out of 5 stars

After a previous 2 orders with this Company, where deliveries were painfully slow, I was dubious to order again. This order just received definitely deserves 4 stars, fast delivery and all items fit... See more

Rated 4 out of 5 stars

I have bought good clothes over the years from Earth Wardrobe, especially the fabrics of mixed cotton and wool. The shipping can be a bit slow and the returns even slower, which is my only suggestion... See more

Rated 5 out of 5 stars

Great quality! I bought 4 plain T shirts and am really happy with them. Delivery was delayed but this was communicated proactively and honestly by the company which was reassuring. Items arrived and I... See more


Company details

  1. Clothing Supplier

Written by the company

We're on a mission to provide high quality sustainable clothing essentials at a price everyone can afford.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(808)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

My wife ordered 3 T Shirts and had to…

My wife ordered 3 T Shirts and had to return all 3. Tracking shows they have been received but no refund has been made and all attempts to contact are ignored by the company. The picture of their premises on Google maps shows them to be little more than a shed and they are not registered at companies house. Avoid using unless you want disappointment.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality & soft t-shirts

Great quality and very soft cotton t-shirts. Good range of colours, generous fit at competitive prices. Good customer service. Very pleased with my purchases, would be happy to buy here again and recommend to others.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

I ordered 2 hoodies and a T shirt

I ordered 2 hoodies and a T shirt. I am really happy with the quality but one of the hoodies was too big.
I e mailed the company asking how to exchange but got no reply so I returned one and ordered another. The replacement came quickly and is perfect but I still haven’t received my refund or heard anything from the company despite reaching out by social media and e mail. I returned the item 2 weeks ago.
I would use Earth Wardrobe again now I’m more confident with sizing and would have given a 5 star review. There just seems to be an issue with customer service?

August 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I bought three t shirts

I bought three t shirts, they arrived promptly, the fit is excellent, they made of good quality materials and the dye colours are excellent. Customer service is great.

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Edited. Tellingly. No reviews on website. Plenty on Trustpilot where ANYONE can leave a review, note hardly any with “verified”. The good ones, probably paid for from a marketing company. Company owner cannot understand why I got so irate. Only replies to emails once he knows the items have been delivered. Completely ignores the ones that say to cancel order after failed delivery promises. Told him when I first chased the order that if I wasn’t going to get by Saturday, then don’t bother as going away and will be too late. Chose to ignore that. Then when items did not arrive as promised, emailed again to say cancel, ignored that too. Finally get a dispatch email, 2 days later after promised delivery for. Saturday. Items have now been left outside by Royal Mail. Can’t even check if the correct items have actually been sent (highly doubt it) now I have to mess around returning the items that I said not to send, TWICE. They had plenty of time to send my order or at the very least advise if delays. No that’s far too much to ask. Wouldn’t have got it at all if I hadn’t of chased it. Never in my years of online shopping have I encountered a company as bad as this. If you don’t mind being stressed out dealing with their incompetence, not expect your orders to be received anywhere near the promised dispatch date, chasing refunds for returned items, then ignore all the bad reviews and order away. The arrogance of Chris is off the scale. Try’s to guilt trip you that you shouldn’t have a problem because the orders now been delivered.
I’ve had to request a chargeback on my credit card.
Ordered and not dispatched so chased up after allowing 9 days to get a dispatch email (website states delivery in 5 days)
Was promised delivery by Saturday, still no dispatch email! Told them Saturday morning to cancel order and refund me. I finally get a dispatch email today (ordered on the 1st Aug) tracking not showing anything because it’s not been sent. Just trying to buy more time because looking at other reviews. Items are probably not even in stock! This company thinks they can send orders as and when they feel like it. Re iterated by email (that’s the only way you can contact this one man band) I do not want the order now as it’s too late and don’t bother sending and issue a refund. Being ignored, will let the credit card company deal with the chargeback. Avoid this “company” like the plague

August 11, 2025
Unprompted review
Earth Wardrobe logo

Reply from Earth Wardrobe

Hi Sam. I can see this was delivered the day after your review - I'm really sorry delivery slipped a few days from the promised date. However your repeated use of offensive language when discussing your order with our customer support team was completely unacceptable. Our support team, and the support team of any business, does not deserve to be treated like that. Please consider this in the future. - Chris (Owner)

Advertisement
Rated 5 out of 5 stars

High quality and ethically sourced totes.

I ordered marina tote, shopper tote and a tote (book bag style) all three were beautifully made and very high quality. Fabric is smooth and has some weight to it. These feel strong and sturdy. Very good price. Super delivery time too. Earth Wardrobe's ethical mission was what brought me to their online shop. I will definitely purchase from them again.

August 7, 2025
Advertisement
Rated 5 out of 5 stars

Superb!

Having only bought bamboo t-shirts over the years, I thought I'd give their cotton garments a spin.

Why oh why did it take me this long. All superb. About to reorder more. The price is fair, the quality top-notch tickety-boo, and it's great dealing with a high-ethics firm. 10 out of 10.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Organic cotton bralettes

I'm absolutely loving these organic cotton bralettes! The softness is unbeatable, and they're so comfortable to wear. The fit is great, and the material feels gentle against my skin. The quality is high and I'm impressed by the eco-friendly aspect of using organic cotton. Highly recommend these bralettes for anyone looking for a comfy, sustainable option.

July 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Experience

Great experience shopping with them, such lovely customer service. Really good quality clothing and as described, I’m happy :)

July 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look