Earth WardrobeReviews 

799
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, especially the organic cotton items, which are described as soft, comfortable, and well-made. Customers appreciate the excellent customer service, highlighting the personal and proactive communication from staff members who provide updates and ensure satisfaction. Many people are impressed with the range of colors and the good value for money, often expressing their intention to purchase again. However, some customers also noted issues with delivery times, reporting that orders could be slow to arrive, with some experiencing delays in receiving tracking information or refunds. A few other people also felt that the fit of some items was not ideal or that the packaging could be improved.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good quality, softness, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and high-quality... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt delivery... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long sleeved organic cotton tee shirts - all of that was pleasing to find. A range of bright colours means a boost to any casual outfit, just add a denim jacket. I bought size medium for a bit of extr... See more

Rated 5 out of 5 stars

The customer service from Chris at Earth Wardrobe is second to none. Please buy with confidence because this business knows about true customer service and quality goods with reasonable prices. From m... See more

Rated 5 out of 5 stars

This is a gorgeous, well made t shirt in exactly the colour blue that I love. The fabric has a smooth feel to touch which makes it seem very expensive, which it isn't. The company were awaiting suppl... See more

Rated 5 out of 5 stars

Very nice organic cotton, soft & smooth. Excellent range of colours. Quality that is hard to find, but good value. No unnecessary packaging. Excellent communication and prompt delivery, I was very ple... See more


Company details

  1. Clothing Supplier

Written by the company

We're on a mission to provide high quality sustainable clothing essentials at a price everyone can afford.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(799)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ethics and Efficiency

Good quality tshirts were delivered swiftly. When I contacted the company over a perceived problem, I was immediately contacted with helpful advice. Bizarrely, I found my husband was already happily wearing the tshirt, that I thought had not been delivered! I will definitely buy from Earth Wardrobe again. Thank you

September 9, 2025
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Rated 5 out of 5 stars

looking for organic and natural fibers…

looking for organic and natural fibers to keep warm this year I found the thermals I purchased from Earth Wardrobe are cosy warm and long to keep my lower back warm. They don't cause static, feel really comfortable and are not clingy which i get with synthetic items. I would def recommend these well made natural product

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery

I'm writing this as I am STILL waiting for exchanges to arrive. I returned items on 20 August and today is 11 September.
The initial delivery was also slow....Please be aware of this.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth the headache

I ordered clothing on their website. The delivery kept on being pushed out. Communication with the owner is unreliable (sometimes he answers, sometimes he doesn't). It feels there is only one person working in that company. It's been almost 15 days, no delivery and no idea if it will ever be delivered.
Stay away from this company, not sure where all those positive reviews are coming from.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with this

Super happy with this! Arrived really quickly and the quality is spot on. The material is really comfy and the thickness is perfect — not too hot, not too thin, so I can wear it in late summer as well as winter. Hands down one of the nicest hoodies I’ve had. I’ll definitely be back for another!

September 3, 2025
Unprompted review
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Rated 4 out of 5 stars

High quality organic products

I'm extremely happy with the quality of the products and would definitely use this company again.
The only issue is they are a little slow and didn't seem to have mastered logistics at the time of ordering. Customer care is very good.
I am rooting for them to succeed and improve on this as I absolute love the impressive range and quality they provide.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and service

I read the reviews here prior to purchasing and deciding to go ahead with ordering and I'm very glad I did! The items I ordered were perfect and exactly what I was looking for. After reading the reviews I also made a note to check my sizing properly before ordering. The owner Chris has kindly emailed since to check in which is so lovely. I can't fault my experience with this company, great quality, I shall be ordering again when needed! Thank you Chris & team.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

Good fast delivery

After a previous 2 orders with this Company, where deliveries were painfully slow, I was dubious to order again.
This order just received definitely deserves 4 stars, fast delivery and all items fit perfect. Dropped one star as packaging was not that good. Just an outer bag for all 4 items no labels on any of the T shirts. Luckily couriers were careful and bag was not damaged or I fear garments would of been.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Love love love

Love love love! These clothes feel so nice are a great style and super comfy. I've had to exchange for a different size for some items which has been super easy to do. I will definitely be buying more from Earth Wardrobe. Great for your body, health and the environment.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

My first order

My first order - good quality and fit (tops and trousers) so I'll be ordering again, given their ethical credentials.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

My wife ordered 3 T Shirts and had to…

My wife ordered 3 T Shirts and had to return all 3. Tracking shows they have been received but no refund has been made and all attempts to contact are ignored by the company. The picture of their premises on Google maps shows them to be little more than a shed and they are not registered at companies house. Avoid using unless you want disappointment.

September 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Great quality & soft t-shirts

Great quality and very soft cotton t-shirts. Good range of colours, generous fit at competitive prices. Good customer service. Very pleased with my purchases, would be happy to buy here again and recommend to others.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

I ordered 2 hoodies and a T shirt

I ordered 2 hoodies and a T shirt. I am really happy with the quality but one of the hoodies was too big.
I e mailed the company asking how to exchange but got no reply so I returned one and ordered another. The replacement came quickly and is perfect but I still haven’t received my refund or heard anything from the company despite reaching out by social media and e mail. I returned the item 2 weeks ago.
I would use Earth Wardrobe again now I’m more confident with sizing and would have given a 5 star review. There just seems to be an issue with customer service?

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

I bought three t shirts

I bought three t shirts, they arrived promptly, the fit is excellent, they made of good quality materials and the dye colours are excellent. Customer service is great.

August 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid this company at all costs

Edited. Tellingly. No reviews on website. Plenty on Trustpilot where ANYONE can leave a review, note hardly any with “verified”. The good ones, probably paid for from a marketing company. Company owner cannot understand why I got so irate. Only replies to emails once he knows the items have been delivered. Completely ignores the ones that say to cancel order after failed delivery promises. Told him when I first chased the order that if I wasn’t going to get by Saturday, then don’t bother as going away and will be too late. Chose to ignore that. Then when items did not arrive as promised, emailed again to say cancel, ignored that too. Finally get a dispatch email, 2 days later after promised delivery for. Saturday. Items have now been left outside by Royal Mail. Can’t even check if the correct items have actually been sent (highly doubt it) now I have to mess around returning the items that I said not to send, TWICE. They had plenty of time to send my order or at the very least advise if delays. No that’s far too much to ask. Wouldn’t have got it at all if I hadn’t of chased it. Never in my years of online shopping have I encountered a company as bad as this. If you don’t mind being stressed out dealing with their incompetence, not expect your orders to be received anywhere near the promised dispatch date, chasing refunds for returned items, then ignore all the bad reviews and order away. The arrogance of Chris is off the scale. Try’s to guilt trip you that you shouldn’t have a problem because the orders now been delivered.
I’ve had to request a chargeback on my credit card.
Ordered and not dispatched so chased up after allowing 9 days to get a dispatch email (website states delivery in 5 days)
Was promised delivery by Saturday, still no dispatch email! Told them Saturday morning to cancel order and refund me. I finally get a dispatch email today (ordered on the 1st Aug) tracking not showing anything because it’s not been sent. Just trying to buy more time because looking at other reviews. Items are probably not even in stock! This company thinks they can send orders as and when they feel like it. Re iterated by email (that’s the only way you can contact this one man band) I do not want the order now as it’s too late and don’t bother sending and issue a refund. Being ignored, will let the credit card company deal with the chargeback. Avoid this “company” like the plague

August 11, 2025
Unprompted review
Earth Wardrobe logo

Reply from Earth Wardrobe

Hi Sam. I can see this was delivered the day after your review - I'm really sorry delivery slipped a few days from the promised date. However your repeated use of offensive language when discussing your order with our customer support team was completely unacceptable. Our support team, and the support team of any business, does not deserve to be treated like that. Please consider this in the future. - Chris (Owner)

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