Earthwiseseed Reviews 110

It's been 2 months and 3 emails asking for a refund. I still have no seeds or a refund. Earthwise seed sent a email saying package on the way, when I log onto ups
tracking it says label has been created no package received. It sure seems like Earthwise is a scam.

Never received.
Ordered on 4/13. 4/24 i ask about when i would recieve order. I get an email back saying its already been picked up and awaiting scan. 4/27 still no movement so emailed again. Still saying UPS hasnt scanned it. i work with UPS every day, it doesnt take that long for packages to be scanned in. I finally disputed with my bank on 5/5 since the trackin number still showed no movement.

dont purchase from them unless you want your money stolen.

I placed an order on March 27th and paid for 2-day shipping. I didn’t receive any shipping update until April 16th, and even then the tracking only showed “label created” with no actual movement.

I waited nearly a week before reaching out, and when I did, I received a vague response about bulk shipping and system upgrades, but no real confirmation that my package had actually been handed to a carrier.

After more time passed with no tracking updates, I followed up again and was told my order would be “pushed through again,” which suggested it hadn’t actually shipped in the first place.

Save yourself the headache and money and just go to a local farm store.

I ordered and paid for this product on March 12 2026. I had not received it as of today (4/29/2026)

I received no notification that the order was delayed. When I spoke with a male at this company on 4/20/2026, he said there were product and shipment delays but it was sent out that day.
When I tried to track it, the original tracking links “expired” and there were no shipping updates or new links.

I called on 4/27/2026 and left a voicemail. No one returned that call or sent a message by 4/29/2026

I called on 4/29/2026 to finally request a refund. The man I spoke with said his name was Tom. Almost immediately, he began talking over me, interrupting me, and raising his voice. He said the item was arriving today (4/29) and he didn’t know why I was calling. I tried to tell him about the expired links, lack of a call back or a message, etc.
After the call, someone named Jim sent me a tracking link. It was noted that the item was not shipped on 4/20/2026 —it was shipped 4/28.

I don’t know how their actual product is, but I’d not purchase from this company again, just based on their customer nonservice and inability to communicate in a professional and respectful manner. I’m sorry I didn’t read the reviews first.

I placed the order at the end of March, and allowed for a little over 2 weeks for the shipment to go out given that they say they usually ship in 2-3 days but to allow for 10 days during the busy season. By mid April, there was no indication on their site that my items were shipping, so I attempted to call them (no answer), and wrote an email to the address provided on their website inquiring about shipping, and asking them to cancel the order if it would not ship out by a certain date, since I saw all the complaints online about them. I never received a reply from them, so I eventually disputed the charge with my credit card company. Then all of a sudden, like many others report, I received an auto-generated shipping update email, with another email from UPS claiming my shipment would be received the following day (overnight shipping). I did not receive the shipment the following day (the UPS tracker showed only that a label was created and said they did not receive the package yet). I wrote to them to cancel the shipment/order again but never heard back from them. Then for some reason the company shipped the item about 2 weeks after they created the shipping label (and after the chargeback processed).

I honestly would not have minded waiting a while for the shipment, if I had been informed at any point of how long it would actually have taken and have been given options on how to proceed. I agree with others who say that it seems like something is wrong if they take your money immediately upon ordering (including payment for shipping!) and then leave you hanging, wondering if you will ever get your items. At this point, the company has lost trust with me and I wouldn't want to use their products at all, as I feel I have been lied to (from their website, their delay tactic of creating a shipping label well before they were ready to ship anything and only when a credit card dispute started, and from their replies to some complaints variously reporting that they're only behind because they exploded in popularity vs. they're all caught up vs. they want to resolve things if you'll just reach out to them by email or phone).

Ordered. Never received product. UPS says label created, but they never received the product. SHOP says the product was delivered. There aren't delivery thefts from my house. Called customer service twice, no answer, no return call. Finally, I googled the company name and delivery issues. My exact situation was reported by many customers. I am now disputing chatges. Waste of time and dissapointing.

Stay away from this company. As others have said, shipping and customer service are a joke. I received a shipping confirmation within a week of ordering, but it never moved off label created. When I contacted support, they claimed it had been picked up, but UPS was behind.

After waiting another week, I replied to email, knowing that UPS would never take two weeks to process a package. I got a response saying, "Good news: my order was about to ship, and I would get a tracking number soon." Huh? Either they lied the first time or the second, neither is acceptable.

As others have said, unlike most companies, they charge your credit card at the time of order, not when they ship. This company is a borderline scam, I'm not interested in loaning them money for two months.

I should've looked at the reviews before ordering. My order has been stuck at the "label created" stage for about 2 weeks. I emailed and they said they had a lot of orders but that still doesn't explain why it's taking this long. I ordered about a month ago. I doubt they'll send anything. Also, when I first ordered they auto put my on a monthly plan. I had to cancel that. I'm going to try to get my money back.

Awful experience. Like others said, I was taken in by the Instagram ads of having a more eco-friendly lawn. I ordered two bags of seed (about $80) on March 7, 2026. Eight weeks later, I'm still waiting for my order. I have sent countless emails to their customer service team and get the same excuse as others mentioned: "we're a small family business trying to keep up with a lot of orders." I have asked to cancel my order several times and they either ignore what I say by sending me an auto-response or say that they can’t refund me because my order was packed up on a pallet, waiting to ship. They even created a shipping label weeks ago to give the impression that the order was on its way. But UPS tracking has had “label created” for weeks now. I can’t believe this business hasn’t been shut down. It’s so obviously a scam.

Ordered seeds in March. Got an email confirming the order and then a week or so later and email with a tracking number. But UPS indicated that the they never received the package. Earthwise claims that its UPS's fault. Earthwise is clearly a scam. Do not do business with them. There is no product. I asked for a refund. They told me that was "against policy". I have filed a complaint with the BBB and NJ Attorney General's office

Do not order. I had the same experience as so many others. My order was stuck on ‘shipping label created’ for weeks. When I contacted the company, they repeatedly said the order was on the way. I ultimately disputed the transaction on my credit card. This company is a scam.

I recommend avoiding this company. They have a tendency to not ship the items ordered and do not respond to emails or inquiries submitted through their website.

careful ordering from Earthwise Seed Company. I placed an order on April 4, was charged immediately, and heard nothing for almost two weeks. When I followed up on April 16, I was told my items were “ready for shipping.” A few hours later I got an email saying my order had shipped but UPS shows no package was ever received, only that a label was created.

I emailed the company and got no reply. I’ve called their 800 number repeatedly and no one picks up, so there’s no way to resolve the issue or request a refund.

Between the fake shipping notification, the charge taken before confirming stock, and the complete lack of customer service, this has been a frustrating and misleading experience.

Do not order from this company. My order has been stuck in the “created a shipping label” process for over 3 weeks with promises from their AI that it was ready for pick up by USP. Can’t get anyone on the phone. Can’t get a refund. They charge way too much. Already got the same product somewhere else for a fraction of the cost.

Ordered seeds that weren't shipped. After a month, I inquired about them, and the response was they would process them immediately and send a shipping confirmation. Eight days later, I've still not received a shipping confirmation.

Hard to review a product that has not arrived.

Order has been placed a month ago, has not shipped and I have not heard back from my inquiries as to when it will be sent. This feels like a complete scam. Save yourself the hassle and buy elsewhere.

VERY POOR experience ! Earthwiseseed will take your money then life becomes a "wait and see" game about if and when you will ever see your order arrive. They excel in repetitive excuses and empty promises ... Please heed the truthful warnings of other customers - do not patronize this company. STILL WAITING FOR MY ORDER

It's been 12 business days since my order and no signs of it shipping... I want to get these seeds planted before the temps get too hot but it appears that it's going to happen.

So, I guess I'll join the throngs of other dissatisfied Earthwise Seed customers over their inate inability to ship orders in a timely fashion. I ordered $170 worth of product a month ago and have heard absolutely nothing on status since the obligatory thank-you form email after the order went through.

Update: About 15 minutes after posting the above review and sending an email stating basically the same things, I got a return email from "Jim" stating that the order had suddenly been processed and a UPS tracking number was provided. I see others have had similar experiences and still didn't receive their orders! I guess we'll see soon enough if it's legit or not.

3/31/26 Update: FINALLY got my seed order! UPS dropped them at my door at 9:30pm last night after telling me they were out for delivery since 6:30 am. I had quite honestly completely given up, but I now have them.

Fair Warning...BELIEVE THE BAD REVIEWS ABOUT DELAYED SHIPPING! I doubt very seriously that I would have received my order at all if I hadn't complained on here as well as on their website.