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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Based on these reviews

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality in product and experience

My name is Robert and I work for an Irish retailer by the name of Ceramica.

Eastbrook has been a supplier I have had the pleasure of dealing with since I began my employment in a retailer. Their sales representative in our area is excellent, very knowledgable and a great help to improving my knowledge of his product as well as supplying a quality product to us.
Their brassware especially the Meriden range and classic radiators such as the stour have a quality that is second to none. They are also extremely reliable in regards to timelines of delivery and ETA’s on items that are not present in stock.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant company!

Eastbrook is a fantastic company to deal with. We have been dealing with them for around 20 years now. Their products are excellent and they customer service and aftercare is top notch. would also like to take the opportunity to thank our rep George Crisp with all his help since joining the company. he really does go above and beyond to help us out anytime we ask.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service , allways happy to help. Aftersales service also very good.
The vast range they carry in stock is second to none and 99% avaliable in my case Next Day..
My local Rep is allways happy to help when I need him...
Overall a company you can rely on ...

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

excellent customer service

excellent customer service. any problems are sorted quickly & efficiently. good range of products, very good stock levels.
Julia (the sales rep for our area) goes way above and beyond to help where she can.
all round five star company.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! very friendly and helpful staff with good product knowledge, technical and aftersales staff equally knowledgeable and helpful, a full range of bathroom and heating products to suit your project.
Very efficient and quick delivery.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Aquaflo ltd

Quick and Efficient Processing of Deliveries and Orders, Good Stock and Range of Sizing of Shower Trays through to Towel Rails.
HA3 7RG

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Eastbrook have proven to be a fantastic…

Eastbrook have proven to be a fantastic supplier over the many years we have dealt with them.
We typically specify their Excellent selection of shower trays, towel rails and Beaufort baths, which are always stocked and out to us the following day.
Eastbrook have excellent customer service and Patrick is always happy to assist should any issue arise.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, very customer focussed.

Special shout out to Steve Glew for always going above and beyond. Very knowledgeable, approachable, and an absolute pleasure to deal with. Highly recommended!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook is a great company to deal…

Eastbrook is a great company to deal with.
They have an huge range to choose from and their products are very well priced.
The sales and technical team are very helpful and knowledgeable.
Their range of radiators and shower trays are second to none!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook

Eastbrook have a fantastic range of products and are a great company to deal with.
I have been ordering with them for years without any issues.

May 30, 2025
Unprompted review

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