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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Based on these reviews

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great products, helpful knowledgeable staff and fast delivery’s. Our company has used eastbrook for years and are very happy with the service.

Thomson interiors ltd

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Fabulous all round bathroom supplier

One of many reasons we buy from Eastbrook Is their excellent stock levels, next day delivery and the extensive range of products they sell. Eastbrook have friendly and helpful office staff/knowledgeable after sales team. All round a great bathroom supplier! Thanks Eastbrook (Special thanks to Logan & Curtis for always going the extra mile for us, always much appreciated for our small independent business)

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent company with a fantastic…

An excellent company with a fantastic range of products. What I like most is the wide range of sizes available in particular shower trays and towel rails along with the choices. Matt from KDS Plumbing and Heating Hove Branch

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

TeN OuT oF 10

Extremely friendly staff throughout. Very helpful and knowledgeable technical department.
Our Sales Rep is always at hand to assist in any issues.

Great Products
Beauforte baths always in stock and fantastic range of shapes and sizes at affordable prices. Likewise with the extensive range of radiators and towel rails

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

very good company

Never have any issues with products, also having next day delivery is extremely helpful

also staff very helpful and knowledgeable and polite on the phone

Jon and Tony CPS guildford

May 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great company to deal…

Great company to deal with,knowledgeable staff and great customer service and after sales care excellent.

Steve brown
Branch manager
Williams trade supplies Ltd
Littlehampton branch

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Massively helpful company who pride…

Massively helpful company who pride themselves on exceptional customer service. Adam Killeen is the representative for the area we’re in. We cannot fault his commitment and endeavour to give excellent service. Nothing seems too much trouble.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook go above and beyond when…

Eastbrook go above and beyond when helping you with orders . They have a large range to choose from especially there radiators

My rep is absolutely amazing is at the end of the line whenever needed . Wish there was more like him

May 29, 2025
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Rated 5 out of 5 stars

Really great supplier

Eastbrook are a fantastic supplier and I have used them for many years. They have a wonderful variety of products in loads of sizes which have got us out of a bind on so many occasions. Their range of baths, shower enclosures and radiators is really great
Would recommend.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great product with competitive pricing.

Have been using Eastbrook for a number of years for bathroom and radiators and the quality of the product is great and always is delivered in a timely manner.
Our manager George is supportive and professional to deal with and we will be with them for more years to come.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook bathrooms

I have dealt with Eastbrook for years and they are very easy to deal with ! They have a great range of products and everyone from the girls in the office to George Crisp the rep are very helpful.

May 29, 2025
Unprompted review

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