EasternMarine Aquariums Reviews 

664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the outstanding overall service. Customers frequently mention that the staff are exceptionally welcoming and helpful, always ready to share valuable knowledge and expert advice. Buyers consistently praise the stunning selection of healthy fish and beautiful corals available in the store. People also deeply appreciate the prompt delivery service and the pristine condition in which all livestock and products arrive. Consumers find the online ordering process remarkably simple and note that shipments are carefully secured and packaged for travel. Many reviewers emphasize that shopping here is a seamless, highly satisfying journey from start to finish.

What people talk about most

Product

Users describe positive interactions with product, consistently reporting that fish and corals arrive in... See more

Quality

Customers consistently note positive experiences with quality, highlighting that livestock and products are... See more

Staff

Customers had overwhelmingly positive experiences with staff, praising their extensive knowledge and... See more

Service

Clients share positive opinions on service, consistently highlighting friendly interactions and knowledgeable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the impressively fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only does EMA have the highest quality and cleanest frags of any store in Auckland, but Matt is also super welcoming and always happy to share his expert advice with you. 10/10, would shop again... See more

Rated 5 out of 5 stars

Excellent service! One of the items in my order had an unexpected issue and couldn’t be shipped, but the seller contacted me immediately and explained everything clearly. They offered prompt solutions... See more

Rated 5 out of 5 stars

I am so happy that we found Eastern Marine Aquariums. We have been setting up a 125 ltr marine tank. Not only have we been able to purchase amazing beautiful fish and corals all in excellent health bu... See more

Rated 5 out of 5 stars

I have bought fish, corals and supplies online from EMA over the last year, and they have always arrived promptly and in the case of livestock healthy and well conditioned. They have also been helpful... See more


Company details

  1. Pet Store

Written by the company

Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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4.9

All reviews

(664)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect service from EMA, again!

As usual, perfect communication, prompt delivery, all corals beautifully packed & double bagged, and amazingly beautiful and healthy corals to top it all up.
Thank you Matt & EMA team, you’ve made my day again! 😊

August 26, 2025
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Rated 1 out of 5 stars
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Reply from EasternMarine Aquariums

Hey Ross, this is a little rough, I'm unsure why you think you had poor communication - we responded promptly via Facebook to your request to ship next week which we have organized. I'm not sure what else you expected from us, but if you have any other constructive feedback, please let us know. Cheers.

Rated 5 out of 5 stars

Live fish order to small town West Coast South Island

I was nervous ordering fish from their location to the west coast of the south island as I have always used an intermediary and then collected. I did send them an email to ring and discuss (which I had no reply and considered reducing their stairs for this) however the fish arrived the next morning well packaged with heat pad. temp was still 21 deg in water and fish was happy as a clam. I will be ordering a lot more through them to restock my new tank. Well done EMA

July 8, 2025
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Reply from EasternMarine Aquariums

Hi Allan, thanks for your order and for taking the time to review us. Valid point regarding the comms delay, after releases we can get exceptionally busy, and this week we were under the pump to get orders out accurately and on time, which then caused issues with late responses to our emails. We will aim to do better going forward - otherwise feel free to call and speak to a team member if we don't respond in time. All the best and thanks again.

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Rated 5 out of 5 stars

Many thanks…

Many thanks for the great service that we received. A friendly welcome was received and we are very happy with our purchase.

July 5, 2025
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Reply from EasternMarine Aquariums

Thank you for your order.

Rated 5 out of 5 stars

Awesome SIMPLY THE BEST

Awesome to deal with. fish are delivered safe via air New Zealand will always get our fish from Eastern Marine

July 5, 2025
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Reply from EasternMarine Aquariums

Too much! Thanks for your order and support.

Rated 5 out of 5 stars

Great Guys

Always a great experience dealing with the guys at Eastern Marine. They are passionate about the livestock they look after and happy to share their years of experience and considerable knowledge to help. Keep up the excellent work guys.

May 25, 2025
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Rated 5 out of 5 stars

High Quality

Speedy and efficient service. Also, the quality of the corals and livestock is high. Straightforward and friendly service

May 18, 2025
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Rated 5 out of 5 stars

Excellent Service and Healthy Livestock!

Friendly and knowledgeable staff! I’ve purchased all my livestock from them, and everything has been well-conditioned and healthy. Their advice has been invaluable, and thanks to their guidance, my tank is off to a great start. Highly recommend!

March 19, 2025

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