easyhome Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I wasn’t approved of any item.

I wasn’t approved of any item.

April 15, 2026
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Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

Outstanding service

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery guys were friendly super professional. Process was easy and stress free

April 15, 2026
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Reply from easyhome

Hi Jordan, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! Thank you for choosing easyhome!

Rated 5 out of 5 stars

Kami was an absolute legend at getting…

Kami was an absolute legend at getting us what we wanted, very helpful with the process!!

Thanks Kami 👍

April 15, 2026
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Reply from easyhome

Hi Todd, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great customer service

Great customer service. Great manager. I would recomment to anyone. Very helpful

April 15, 2026
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Reply from easyhome

Hi Lebert, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

I was shocked how big the recliner is

I was shocked how big the recliner is. But love it. Friendly staff, quick delivery.

April 15, 2026
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Reply from easyhome

Hi Andrew, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Exceptional service

Exceptional service, quick delivery!!

April 15, 2026
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Reply from easyhome

Hi Chelsie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Staff were great

Staff were great, transferred my account over with ease and got a great deal from the sale !

April 15, 2026
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Reply from easyhome

Hi Jesse, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I have been

I have been. A costumer for 26 years in peterbourgh it been such a heavy hearts to hear of the Peterborough store. Is closing. Jeff and. Bob. Have been. Amazing. To work. With. Vary heart breaking. To have to see it. Go. But I have been transferred to the Lindsay office and so far I am liking the Lindsay office also Bob and Jeff good luck. To whare you guys end up. After Peterborough store close.

April 14, 2026
Unprompted review
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Reply from easyhome

Hi Steven, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! Thank you for choosing easyhome!

Rated 5 out of 5 stars

it was all good

April 11, 2026
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Reply from easyhome

Hi Viola, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Manager and other team members is very…

Manager and other team members is very helpful and understanding what I need and the delivery persons were happy

April 13, 2026
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Reply from easyhome

Hi Alice, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

easy quick and simple.

easy quick and simple.

April 13, 2026
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Reply from easyhome

Hi Jordane, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Thea is amazing

Thea is amazing, she understands, speaks proper and got me what I needed. Thanks Thea!

April 11, 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I canceled my order did not receive …

I canceled my order did not receive the product and now my cc was charged 1 week rental i want my cc removed from the system i will go in today for my deposit refund and my cc refund

April 3, 2026
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Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. We are glad to see you will be working with the store to resolve your issue, if you have any further concerns our team can provide more detailed support if you call 1-888-528-3279.

Rated 5 out of 5 stars

The process was easy and the people…

The process was easy and the people were easy to talk to it was processed and completed fast...and payments are manageable...would recommend definitely

April 8, 2026
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Reply from easyhome

Hi Terry, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

So friendly there

So friendly there, super easy process and I love the product!!

April 8, 2026
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Reply from easyhome

Hi Ashley, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Thank you! Thank you! Thank you!

I cannot thank the staff enough for their help. Cameron, thank you from the bottom of my heart for understanding the financial issues I'm having at this time. You were so helpful to help me get my account back to date. Cameron and Angie are amazing people, great staff and always ready to help. They do work with the customers not against them. I will definitely keep on leasing with Easy home, my experience with the staff and the store has been nothing but joy!!

April 6, 2026
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Reply from easyhome

Hi Chantal, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

You guys are doing a great job,I loved…

You guys are doing a great job,I loved that easyhome just delivered the product right to the house..awesome keep it up

April 4, 2026
easyhome logo

Reply from easyhome

Hi Vance, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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