easyhome Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
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Rated 5 out of 5 stars

I have always had great experiences

I have always had great experiences
The staff has always been excellent and friendly

April 4, 2026
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Reply from easyhome

Hi Brian, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Great experience!

Fast approval, friendly knowledgeable staff fast service

April 4, 2026
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Reply from easyhome

Hi Cygul, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 3 out of 5 stars

Seems difficult to get a scheduled…

Seems difficult to get a scheduled delivery appointment.

April 4, 2026
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Reply from easyhome

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-528-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Jess was absolutely amazing!!

Jess was absolutely amazing!!! She was so lovely and easy to deal with helped so much!!!

April 3, 2026
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Reply from easyhome

Hi Jacqueline, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great customer care,

Great customer care,
The entire process was quick and efficient hence saving valuable time.
Easy access in terms of location for me.

April 1, 2026
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Reply from easyhome

Hi Paul, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

When miscommunication with one person…

When miscommunication with one person another one came over and explained it better to me.

April 1, 2026
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Reply from easyhome

Hi Rose, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Above and beyond

I live in Saint john and the whole group is fantastic .. they are very accommodating and clean up after there selves when they ready to leave.. not to mention the lady and gentleman that delivered my stuff went above and beyond due to I am disabled to help me get my stuff back in order before they left . The in store workers are wonderful as well I highly recommend the Saint john branch of easy home .. and would shop there again and recommend it to anybody.. thank you guys ..Shanna vautour

March 30, 2026
Unprompted review
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Reply from easyhome

Hi Shanna, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Super service

Super service

March 30, 2026
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Reply from easyhome

Hi Eric, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Fast and communication is great I've…

Fast and communication is great I've delt with this place for many years on and off and still to this day id keep going back if I need something cheers simcoe team!

March 29, 2026
Unprompted review
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Reply from easyhome

Hi Scott, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Staff was so friendly and…

Staff was so friendly and knowledgeable.
Delivery was fast and great customer service.
Great experience overall will shop with them again.

March 29, 2026
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Reply from easyhome

Hi Kimberly, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Customer service was great the staff…

Customer service was great the staff was very helpful and service was fantastic really like dealing with easyhome in Trenton they try their hardest to get you what you really want and are friendly and respectful

March 29, 2026
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Reply from easyhome

Hi Morris, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Very kind sales lady named Teresa.

Very kind sales lady named Teresa.
Was very easy to apply and cheap prices.

March 27, 2026
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Reply from easyhome

Hi Chantelle, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

The helpful service

The helpful service, everyone was awesome

March 25, 2026
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Reply from easyhome

Hi Rose, we truly appreciate your positive feedback . We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great and friendly staff

Great and friendly staff. Definitely recommend kirkland lake store

March 12, 2026
Unprompted review
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Reply from easyhome

Hi Tara, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I have been a customer of easy home on…

I have been a customer of easy home on MacArthur for several years. The staff is very kind and professional. I recently went to the store and purchased a beautiful living room set thanks to Tony. He was professional and goes above and beyond to make sure you have an enjoyable experience. He made sure he went over everything with me and was able to set up a time to deliver the furniture. He is kind and willing to help you with anything you need. He answered all my questions. He helped me stay in my budget and made the experience easy affordable and stress free. I highly recommend easy home on MacArthur and ask for Tony.

March 23, 2026
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Reply from easyhome

Hi Chantal, we truly appreciate your positive feedback! We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

horrible

horrible, confusing, bad management

March 23, 2026
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Reply from easyhome

Hello Christopher, we’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-528-3279 so we can assist further.

Rated 5 out of 5 stars

Shawn and Dewayne were great to deal…

Shawn and Dewayne were great to deal with

March 21, 2026
easyhome logo

Reply from easyhome

Hi Colin, we truly appreciate your positive feedback! We’re delighted to hear you had a great experience and will share your feedback with our team. Thank you for choosing easyhome!

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