easyMarkets Reviews 

1,865
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, responsiveness, and professionalism in resolving issues. Many people appreciate the prompt assistance and the ease of communication, making their interactions pleasant and supportive. The overall service is described as excellent, with users finding the platform easy to manage and adaptable for trading. However, some customers also noted issues with the website and user experience, including difficulties with platform navigation and occasional connection problems. There were also mentions of slow response times from customer service in specific instances, and challenges with account verification or removal processes.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, often describing it as excellent, top-tier, and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and professional... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, fast, and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many praising the platform's ease of use,... See more

Website

Customers had ambiguous experiences with the website, with some praising its accessibility and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied

Rated 5 out of 5 stars

Easy market have many issues was with me Some time I am close deal then money didn’t add to my account Until now some problem to login But.easy market have nice kindly customer support and ser... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,865)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It's very helpful and very quick to…

It's very helpful and very quick to solve the problem

March 7, 2024
easyMarkets logo

Reply from easyMarkets

Thank you Thadiso for your feedback which we really appreciate. If we can be of further assistance please do not hesitate to come back to us via your account manager, email or livechat.

Rated 5 out of 5 stars

Great service

Personally, my experience so far has been extremely great. I had some issues registering and one of your staff, Mr David was very helpful and professional in his approach. It made me rate this company well for his prompt response to my inquiries. His customer service and maturity stand him out. He made me decide to finally do business with Easymarket. He is professional to the core judging by how he handled his work and customers. I have this confidence that whenever I need help, I can always contact Mr David to help out which boosted my confidence in this company. So far the platform has been good. Trading has been great, with no hitches, easy login, and out, and easy trade. Everything sooooo great.

February 26, 2024
easyMarkets logo

Reply from easyMarkets

Thank you Mr. Abimbola. Your kind words mean a lot to us and we're glad you are pleased with the level of service you have received.

Rated 1 out of 5 stars

A total scam casino that is ruled by…

A total scam casino that is ruled by shady ppl. If you profit you are kicked out of the broker.
After 1 year I tried to open a new account and they simply verified the account and then closed it without notice. This is a shady business!

March 13, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Mr. Viegas for reaching out to our request for more information. On checking your account, it has been established that the account was closed as per our KYC procedures. You are required to verify your trading account with 15 days from your registration. Your account was closed because you had provided invalid details and therefore, your account verification could not be completed.

Rated 1 out of 5 stars

Account Blocked (Account Closed)

This "Easymarkets.com" platform deserves only one star because they are cheating to the customer and reserving all the funds for their own use in case of user deposit before verifying .

I have completed all the necessary process and then it reached 80% after call verification. Then they said I will shortly informed in coming 1 working days or with8n 24 hours and after a few hours I started checking my account to make deposit but while entering my email and password for login, it shows me your account closed, I was shocked and i asked customer care but they told me it was not meeting the requirement of verification process, finally also sends detailed review of my account that which of the things not meet for the verification, I want to know through email attaching citizenship document and rental agreement letter, but there is no reply to me. Total disappointing.

February 22, 2024
Unprompted review
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Reply from easyMarkets

Hi Mr. Man, due to the sensitivity of this case, we are responding privately to you.

Rated 5 out of 5 stars

Anything that collaborates with Real…

Anything that collaborates with Real Madrid must be genuine, if you look at how successful the club is and where the club is heading towards infinite success. I advice admirers and even the ones that did not want to trade to quickly register and start benefiting for lifetime.

January 26, 2024
Unprompted review
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Reply from easyMarkets

Thank you Farouk, this is indeed high praise and we thank you for taking the time to leave this fantastic review.

Rated 5 out of 5 stars

Good customer service

RafealE, you are the best my brother ❤

February 16, 2024
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Reply from easyMarkets

Dear Modise, thank you for leaving us a five start review. You made our day!

Rated 5 out of 5 stars

Very nice app

February 2, 2024
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you ABISHEK, we really appreciate you taking the time to leave your comments. We are glad the app is meeting your needs.

Rated 5 out of 5 stars

Good experience

February 14, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Abubakar Usman, we appreciate you taking the time to leave your feedback. Thank you!

Rated 4 out of 5 stars
easyMarkets logo

Reply from easyMarkets

Dear BLESSING ADEYEMI, We are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Good broker

January 10, 2024
Unprompted review
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Reply from easyMarkets

Thank you Lloyd. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us, and we are grateful for your feedback.

Rated 5 out of 5 stars

Excellent Customer Service

Just joined recently and was having difficulty getting the account funded. Upon contacting customer service I was helped by Nantia who was absolutely fantastic. She assisted me all the way until the account was fully setup and ready. Very pleased with the excellent service look forward to commencing my journey with Easy Markets.

January 3, 2024
Unprompted review
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Reply from easyMarkets

Dear Shaheen, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 5 out of 5 stars

Very good and helpful service

Provided me relevant information in solving my issues

January 3, 2024
easyMarkets logo

Reply from easyMarkets

Thank you Sajith Silva for your feedback, we appreciate you taking the time to make this comment.

Rated 5 out of 5 stars

Though I am not profitable trader yet…

Though I am not profitable trader yet but I gave this broker 10k stars easymarket remind renew my documents secondly, when i first sign up as client I made a small deposit and try withdrawal and some few days time the was pay to debt card

December 21, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

We are thrilled to hear that you had a great experience with easyMarkets! Rahman Dajia. Your kind words mean the world to us, and we are grateful for your feedback. 

Rated 5 out of 5 stars

I love trading with easyMarket firm…

I love trading with easyMarket firm because they consistently delivers on its commitments. no Slippage, fixed spreads. timely withdrawals. recommend

December 21, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Rodgers Njeli, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Good firm.

Good Plat form to trade on

December 20, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Junior Wright, we appreciate you taking the time to leave your review.

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