easyMarkets Reviews 1,812

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's patience and ability to resolve issues effectively. The platform is often described as accessible and intuitive, making trading straightforward for users. However, some people were dissatisfied with certain aspects of the service and user experience. Some reviewers reported issues with website connectivity and platform functionality, including difficulties closing trades or accessing account features. There were also concerns about slow customer support responses in some instances, and a lack of clear communication regarding platform changes and account verification processes.

What people talk about most

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the customer support, describing it... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's ease of use,... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff for being efficient, patient, and... See more

Website

Users describe ambiguous interactions with the website. Some customers praise the platform's intuitive design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good experience

February 14, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Abubakar Usman, we appreciate you taking the time to leave your feedback. Thank you!

Rated 4 out of 5 stars
easyMarkets logo

Reply from easyMarkets

Dear BLESSING ADEYEMI, We are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Good broker

January 10, 2024
Unprompted review
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Reply from easyMarkets

Thank you Lloyd. We are thrilled to hear that you had a great experience with easyMarkets! Your kind words mean the world to us, and we are grateful for your feedback.

Rated 5 out of 5 stars

Excellent Customer Service

Just joined recently and was having difficulty getting the account funded. Upon contacting customer service I was helped by Nantia who was absolutely fantastic. She assisted me all the way until the account was fully setup and ready. Very pleased with the excellent service look forward to commencing my journey with Easy Markets.

January 3, 2024
Unprompted review
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Reply from easyMarkets

Dear Shaheen, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 5 out of 5 stars

Very good and helpful service

Provided me relevant information in solving my issues

January 3, 2024
easyMarkets logo

Reply from easyMarkets

Thank you Sajith Silva for your feedback, we appreciate you taking the time to make this comment.

Rated 5 out of 5 stars

Though I am not profitable trader yet…

Though I am not profitable trader yet but I gave this broker 10k stars easymarket remind renew my documents secondly, when i first sign up as client I made a small deposit and try withdrawal and some few days time the was pay to debt card

December 21, 2023
Unprompted review
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Reply from easyMarkets

We are thrilled to hear that you had a great experience with easyMarkets! Rahman Dajia. Your kind words mean the world to us, and we are grateful for your feedback. 

Rated 5 out of 5 stars

I love trading with easyMarket firm…

I love trading with easyMarket firm because they consistently delivers on its commitments. no Slippage, fixed spreads. timely withdrawals. recommend

December 21, 2023
Unprompted review
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Reply from easyMarkets

Thank you Rodgers Njeli, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Good firm.

Good Plat form to trade on

December 20, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Junior Wright, we appreciate you taking the time to leave your review.

Rated 5 out of 5 stars

Just Great & Faster to solve the…

Just Great & Faster to solve the problems that i'm facing..Thanks to Agent Tina for help me about this matters

December 14, 2023
easyMarkets logo

Reply from easyMarkets

Thank you Akmal Faiz Zakariah, we appreciate you taking the time to leave your positive feedback. Tina will be very happy to see this.

Rated 5 out of 5 stars

They have really fast customer service…

They have really fast customer service one of the best I have seen so far from a trading broker. Thanks guys

November 13, 2023
easyMarkets logo

Reply from easyMarkets

Hi Ghraham. We are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services. Your glowing review is music to our ears.

Rated 1 out of 5 stars

Stay FAR FAR AWAY from them

On their site they advertise 0.8 pip spread on EURUSD (the most liquid pair in the fx) and in reality you will get 8-11 pip spread in live trading. So for a round-trip you're looking at 20 pip spread. Literally laughing my ass off. What is wrong with clients being even remotely OK with this gouging!?!

Sure they put a fine print "from 0.8 pips" but no one would expect the spread to be 10-12 times greater (monitored during Lon & NY overlap), & no news on the block.

Anyway, don't waste your time with firms offering such predatory trading conditions.

November 9, 2023
easyMarkets logo

Reply from easyMarkets

Dear good.samaritan. Thank you for your feedback. However, we would like to clarify a couple of points you have made.

Our offering on MT5 is variable spreads and on EURUSD for example the spread starts at 0.7 pips. This is the fifth decimal place which is fraction (1/10th of a pip).

This can rise to 1.1 pips during the trading sessions as you have observed but interpreted incorrectly. Metaquotes products show the spread in points and not pips meaning 11 points on the Market Watch is actually 1.1 pips.

Indeed, on our alternative MT4 product we offer a fixed spread that never changes starting from 0.7 on EURUSD on our VIP accounts.

If you would like to discuss this further, please don’t hesitate to come to livechat or send us an email to cs@easymarkets.com to suggest a time we can call you to clarify your misunderstanding of our products.

Rated 1 out of 5 stars

withdrawal is hard, they are scammers.

withdrawal is hard. they are angry you make profit from trading. i tried to withdraw my profit and they removed my 10 percent of my funds. when i ask customer care, they could not give me any reasonable responds for removing my money.
please run from this broker, they are nice before you deposit. after deposit, everything changes. i applied to withdraw a total of 883. they removed 88.3 usd from my account and i only received 794 usd. i cant get my money back and its not in my account.

October 26, 2023
Unprompted review
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Reply from easyMarkets

Dear customer, we're saddened by this review since the terms and conditions of your withdrawal had been previously explained to you, during a phone call with your account manager, which you accepted at the time. If you would like to come to Livechat or send us an email to cs@easymarkets.com to arrange a time when your account manager can speak to you again, we will be happy to go through this with you.

Rated 5 out of 5 stars

Awesome support

Awesome support. Very responsive and polite giving solutions fast.

October 27, 2023
easyMarkets logo

Reply from easyMarkets

Dear Victor Onyango, thank you for your wonderful words. Your feedback inspires us to keep perfecting our service.  

Rated 5 out of 5 stars

Very good and nice broker

October 19, 2023
Unprompted review
easyMarkets logo

Reply from easyMarkets

Dear Abdulhakeem Muhammad. Thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!

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