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easyStorage - Sydenham Reviews 1

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TrustScore 3 out of 5

3.2

Self-Storage Facility
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Laker Industrial Estate, Kent House Ln, Beckenham, BR3 1JT Beckenham, London, GB

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+443308224932

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Company details

  1. Self-Storage Facility
  2. Drives and Storage Service
  3. Moving and Storage Service
  4. Moving Company
  5. Storage Facility
  6. Warehouse

Written by the company

easyStorage is the go-to brand for affordable, convenient storage across the UK. Part of the well-known “easy” family of brands, we make self-storage simple and cost-effective for everyone—whether you’re moving house, decluttering, or need long-term business storage. We offer a full range of flexible storage solutions: Mobile self-storage – We come to you, load your items, and store them securely without you ever needing to visit a storage unit. Drive-up self-storage – Access your own secure storage container whenever you need at one of our nationwide locations. By-the-box storage – Ideal for smaller loads, we collect, store, and return your boxes as needed. Our goal is to take the hassle out of storage and make it an affordable lifestyle choice. With transparent pricing, excellent customer service, and national coverage, easyStorage is the smart way to store.

Contact info

  • Laker Industrial Estate, Kent House Ln, Beckenham, BR3 1JT, Beckenham, London, United Kingdom

  • +443308224932

3.2

Average

TrustScore 3 out of 5

1 review

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Replied to 85% of negative reviews

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Rated 1 out of 5 stars

I must say I am very disappointed

I must say I am very disappointed. I have recently moved my stuff into a storage unit in Beckenham. I did not received my unit details until my contract had started. I was very disappointed to learn that my storage unit was one flight up. When I called to discuss this I was told there is no lift access or any unit my size on the ground floor, I explained that I have very heavy items and they said contact the site directly. I was then told by the manager that there are only 9 steps, he offered to help me on the day but 'only' for the really heavy stuff. When I arrived on site there were 16 steps not 9 and the last step was perforated and its ripped my bag that cost me £70. When securing the unit I believe we should be made aware that it is up one floor with no lift access to plan accordingly, I have a bad back and anything I carry up will hurt it. Even the lighter stuff.

February 21, 2026
Unprompted review
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Reply from easyStorage - Sydenham

Hi Vesna,

Thank you for your feedback. We’re sorry to hear that your initial experience caused frustration, particularly regarding the unit location and stair access.

Following your review, we investigated this matter directly and were pleased that we were able to speak with you, address your concerns and agree a resolution which was accepted.

If there is anything further we can assist you with, please don’t hesitate to contact us.

Best wishes,
Tim & the easyStorage team

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