EasyTerra Reviews 

Terrible service. We rented a car at Catania airport and added a car seat for our infant. Upon arrival the car seat was not available. It took us over an hour to find a seat at another company paying way more than we should have in the first place. Easy terra was not available for assistance at the time of this incident, referring to the customer complaint form. We received a reply 12 weeks later stating that car seats are never guaranteed. A ridiculous policy considering that when traveling this service is not optional but essential.

EasyTerra offers an all inclusive damage coverage, so no worries while driving that car rented via EasyTerra!

Avoid this company, abusive and unclear practices

I had an extremely poor experience with EasyTerra after booking a U-Save car rental through them in Montenegro. I arrived in person at the counter on the correct date, with my flight details already on file with the agency, only to be told my booking had been cancelled as a “no-show” — with zero warning beforehand. No email, no call, nothing. I only found out when I was standing at the desk ready to collect the car.

Their contract doesn’t even define a time threshold for what counts as a “no-show,” so they can apply it however suits them, with a blanket no-refund policy. To make it worse, they also charged me for insurance on a car I never received and a service that was never provided — insurance for a rental that didn’t happen.

This feels like a company designed to profit from cancellations rather than actually provide the service you pay for. I’m currently disputing both charges with my card issuer. Would not recommend booking through EasyTerra, U-Save, or CarTrawler.

I am using the EasyTerra for years and they do not disappoint.
Free cancellation and easy booking process is just part of the experience.
Really delighted from the offered option in Bilbao.
Thank you, Team!

Contract not honoured in the terminal.
Agent advised to make additional payments to release the vehicle and these would be refunded.
No refund made.
Ignores emials.

AVOID AVOID AVOID

Came to write a review filling my own experience with Easyterra while hiring a car in Crete and wish I had checked trust pilot like many who came before me as had I checked I wouldn't have used them to hire a car.
Came to their site via Skyscanner as they were one of the cheapest on the search engine and cheap is what you got.
They obviously farmed the work out to a third party which in this case was Apollo (terrible trip advisors reviews). The company's depot looked more like a very poor second hand car market than a trusted hire car company. We began to get a bad feeling about things when we arrived and saw the condition of a lot of the cars in the yard and that was before we were taken into a small portacabin to complete the paperwork which itself raised more red flags. Don't use this company either.

When I raised a complaint with their support team I got an email back saying as we didn't contact the support team at the time regarding our concerns or issues and that we had provided no evidence or the issues give them a chance to do anything at the time and that the reason we didn't take the hire car was personal concerns they wouldn't provide a refund.

£92.10 lost but at least wife and baby were not harmed on our holiday.

Please avoid this company at all costs.

Don’t use easyterra!! I booked a car at the international airport in Houston. When I got there for some reason it was booked at the other airport. I called and nobody was available at the moment when I was picking up the car. So I called the next day and they just told me I can say bye to my money. No help what so ever. They suck!!

I booked for taking a car from Budget in Basel. Easy booking. All covers included and cheaper than booking directly with the company.
It was my firzt booking trough Easy Terra but not the last.
I still recomended to my friends

Booking process was very smooth. The terms were very clearly spelled out.

Booking was easy. There was good information on what insurance to not accept including advice to print their advice to show the agent.

Great from A to Z. Easy booking, fast formalities at the collection point together with clear instructions.
Smae experience for returning the car. Highly recommended and will definitely use their service again.

Had a bad experience with Easy Terra. They don’t show the exact list of items you need. E.g credit card has to be embossed. Who new as is written in the tiniest print on T&C. Also they don’t want to refund as they say they’re covered. Mihaela

Horrific company. I emailed them five days before my flight to explain that I had entered the wrong landing time. I never received a response. On the day, I phoned to explain the situation. I was told the booking would be considered a "no show", despite the fact that my flight was delayed and I tried to let them know. A "no show" means I have paid for a car for 16 days, but they won't give me a car. Customer service was completely unsympathetic and unwilling to even hear my point. AVOID AT ALL COSTS.

Booked a rental car through EasyTerra including their “all-covering” insurance.

When I arrived in Italy, the rental company told me that because I did not have an accepted credit card for the deposit, I would have to pay an additional €434 for their insurance in order to collect the car.

The ridiculous part? The insurance I was pressured into buying from the rental company was already covered by the insurance I had purchased through EasyTerra.

I contacted EasyTerra for help and clarification, but they provided no support whatsoever and have not even responded to my email.

EasyTerra's insurance gives customers a false sense of security, only for them to be left dealing with unexpected charges at the rental counter.

Avoid at all costs.

The website set the booking to LDE airport but the voucher that was processed went to PGF airport, 4 hours away! I didn’t see the address was different, and I was told by “Avis” that they have no cars, so I was stranded with my kids in Lourdes airport. Paid another €820 with Europcar and I’m only posting here as it’s been 5 days and I’ve got no response. I seriously doubt I’ll get a refund.

Easyterra is a BIG SCAM!! We paid € 715,- up front. We arrived in Madeira to pick up the car . I have a Bunq creditcard and they did not want to give us the car We paid for.
Now i ask for a refund. And they are trying to give NO REFUND at all.

One big scam.

Gerardus.

All, pickup and return was good and easy

Absolutely Terrible Experience – Avoid Easy Terra Car Rental

I had an extremely disappointing and stressful experience with Easy Terra Car Rental, and I would strongly advise others to think twice before booking with them.

Easy Terra cancelled my confirmed car rental booking, leaving me without a car during my holiday in Athens. What made the situation even worse was their complete lack of communication and customer service.

I tried calling them 4–5 times, and on multiple occasions I waited more than an hour on the phone, only to be unable to reach anyone. I also sent them emails regarding the cancellation and the fact that I was left without a vehicle, but received no response whatsoever.

When you're travelling abroad and relying on a confirmed car rental, having the company suddenly cancel your booking without properly informing you or providing any meaningful assistance is completely unacceptable. It caused unnecessary stress, disrupted my holiday plans, and left me in a very difficult position in Athens.

The worst part was not simply the cancellation — problems can happen — but the complete absence of communication, support, and accountability afterwards. A car rental company should at the very least be reachable and provide assistance when something goes wrong.

Based on my experience, I would not recommend Easy Terra Car Rental. If customer service and reliability are important to you, I would seriously consider using another company. My experience was extremely frustrating, and I certainly will never use Easy Terra again.

Everything was as promised and would book again!

The booking experience on the website was smooth.
The pricing information was clear.