Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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See what reviewers are saying
I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
Great quality and customer service
Great kits and quality diamonds and specials. Any issues are handled promptly via chat, which is great for customer service
December 20, 2021
Reply from Easywhim
Hi Denise,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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The tracking never works so you never…
The tracking never works so you never know when you will get your box.
December 20, 2021
Reply from Easywhim
Hi Donna,
The tracking # works, it's just sometimes the system picked up the name of a different courier. But rest assured all tracking #s given are working.
If you are encountering issues with the tracking #s, don't hesitate to reach out to us so we can send you the tracking link for your convenience.
Thanks,
Steph
Charged for a monthly subscription and…charged and never got
Charged for a monthly subscription and didn’t receive that months box so I canceled my subscription totally
December 20, 2021
Reply from Easywhim
Hi Marybeth,
So sorry to hear that!
Kindly send us an email to club@easywhim.com and we'll be happy to send a replacement.
Thanks,
Steph
Poor quality product
Didn’t receive the right amount of diamonds for the paintings I purchased overpriced and took forever to arrive not worth it
December 20, 2021
Reply from Easywhim
Hi Michaela,
Sorry to hear that!
Sometimes during shipping or creation, there are some errors with the products which we expect to be noted by the quality control but it seems in this case it was overlooked. We will be happy to send a replacement. Kindly send us an email to hello@easywhim.com
Thanks,
Steph
I’m pleased with everything
I’m pleased with everything
Except the tracking of the package
December 20, 2021
Reply from Easywhim
Hi Maureen,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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Monthly kits are good value for money…
Monthly kits are good value for money and arrive in a timely manner to Australia. no complaints from me.
December 20, 2021
Reply from Easywhim
Hi Nan,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
no words to describe my happiness with…
no words to describe my happiness with company and customer support
December 20, 2021
Reply from Easywhim
Hi Inita,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love products from you all and doing…
I love products from you all and doing the diamond paintings, Thank you.
December 20, 2021
Reply from Easywhim
Hi Melissa,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love easy whim
I love easy whim. There projects and diamond painting are wonderful. They are my go to for relaxing when I don't feel like reading.
December 17, 2021
Reply from Easywhim
Hi Ricki,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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great product
great product, but prices are to high. Can get a lot of the same stuff on Amazon for less money. And it does not take a month or so to get it to us. But the gift boxes is a great idea, as you never know what you might get. But if I were you I would put instructions in all of the other projects you send out so people whom have bad internet can still do them without having to try and look them up.
December 17, 2021
Reply from Easywhim
Hi Joanna,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Love the projects that come with the…
Love the projects that come with the kit. They are so easy to work . Had a problem but it was fixed really fast. Very happy with the selection.
December 17, 2021
Reply from Easywhim
Hi Jocelyne,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
This is the best company I have ever dealt with & I will come back to when I get ready to start purchasing again. Keep up the great work Easy Whim.
This is the best company I have ever dealt
December 16, 2021
Reply from Easywhim
Hi Beverly,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Easy Whim are the only company I use…
Easy Whim are the only company I use for diamond painting, it's not that I have problems with other companies it's just that once your happy with the work they provide for you why go anywhere else. Call me a creature of habit but I love their work and service and I di alot of custom works and if my clients are happy so am I.
December 16, 2021
Reply from Easywhim
Hi Trisha,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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My experience with Easywhim
I love the monthly boxes I receive every month, they always make sure I have something to work on.
I've only once gotten a picture that had a less than perfect working grid.
When I received a duplicate picture they were more than willing to get me another.
I would be very comfortable recommending Easywhim to others simply because they go the full mile to make our experiences good.
December 16, 2021
Reply from Easywhim
Hi Angie,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
THEY DO NOT LIVE UP TO THEIR RULES
THEY DO NOT LIVE UP TO THEIR RULES. THEY SAID IN THE BEGGINNING THAT IF YOU ARE NOT SASTIFIED THEY WILL REFUND YOUR MONEY. THEY OFFERED ME A GIFT CARD FOR THERE STORE WHICH I WILL NEVER BUY FROM THEM AGAIN.
December 16, 2021
Reply from Easywhim
Hi Sierra,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
I absolutely love everything I have…
I absolutely love everything I have ordered and done from easy whim.
Thank you
December 16, 2021
Reply from Easywhim
Hi,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Easywhim saga.
Ordered in June 2021. Contacted Easywhim in September about my order. They promised a to ship it again. Now October 2021, I'm still waiting for the item. Their tracking tool is useless and doesn't work. First and last time I order from Easywhim.
UPDATE: September 2021. They replied to my review, that they would contact me. Haven't seen any communication yet. The only emails I get is to write reviews for Trustpilot.
UPDATE2: November 2021. Finally received the order all crumpled up. Address label unreadable. No wonder it took 6 months to get there.
UPDATE3: January 2022. Easywhim is finally offering a replacement.
December 16, 2021
Reply from Easywhim
Hi Gerard,
So sorry to hear about your experience!
Kindly send us an email at hello@easywhim.com and we'll happily send you a replacement.
Thanks,
Steph
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Love Easy Whim
Love Easy Whim. Love my Monthly Box and all the beautiful amazing Diamond Paintings you offer.
December 16, 2021
Reply from Easywhim
Hi Michelle,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
you are good great servise
December 16, 2021
Reply from Easywhim
Hi Janet,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Maryann,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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