helpful and responsive service for helping us understand our options for cover. Our cover needs were slightly complex but the team helped us find the cover we need. We're confident we'll have support... See more
Company replied
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See what reviewers are saying
They do a hard search on your credit score, because you're actually paying the insurance fee to a company called "Premium Credit" and you have to set up a payment plan with that company. If you... See more
Company replied
I just bought my second Gazelle e-bike (RRP £2799). Googled e-bike insurance and stumbled across eavi. Not heard of them before. Had used Bikmo to insure my previous e-bike, but their premium ha... See more
Company replied
I realise that to know how well an insurance company performs you need to interact either to claim or to make another enquiry. I have done neither. The purchase of my ebike insurance was straight f... See more
Company replied
Company details
- Cycle Insurance Company
- Business Insurance Company
- Commercial Insurance Company
- Insurance Agency
- Mobility Insurance Company
About eavi
Written by the company
Ride with Confidence. Security for your bike, wherever you go. Whether you're cycling for leisure, fitness, or your daily commute, our cycle insurance is designed to keep you covered. From carbon road bikes to electric bikes, we offer protection that suits your ride.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Contact info
Prospero, RH1 1LQ, Redhill, United Kingdom
- 0800 840 7136
- enquiries@eavi.uk
- eavi.uk
4.5
Excellent
32 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They do a hard search on your credit…
They do a hard search on your credit score, because you're actually paying the insurance fee to a company called "Premium Credit" and you have to set up a payment plan with that company. If you don't, you're charged £25.
To withdraw within 14 days, as is your right, you have to pay £35 and the hard search still effects your credit score.
If I had known this before I bought the insurance for my bike, I wouldn't have gone near this company.
I'm furious that they have a third party involved. I've never experienced this with insurance.
April 3, 2026
Unprompted review
Reply from eavi
We’re sorry to hear about your experience. We can see that you’ve been in contact with our complaints team, who have completed a full review of your concerns.
Where customers choose to pay by monthly instalments, this involves a regulated premium finance agreement, which includes a credit check with the lender. Acceptance of the credit check and associated finance terms is actively required during the payment process. Any charges that may arise in this context relate to the finance agreement itself, rather than a charge for cancelling insurance. We have looked into the £25 charge and can see that it is required by the finance provider as part of their procedure when a customer does not sign an agreement within the stipulated time frame.
Customers who prefer not to enter into a finance agreement are always able to select annual payment, which involves no third party lender or credit agreement.
We appreciate your feedback as we always seek to improve customer experience where possible. Our team remains available should you wish to raise any further points with us directly.
Easy to order good value quick despatch…
Easy to order good value quick despatch free shipping
March 27, 2026
Reply from eavi
Thanks for the review, Neil. We’re really pleased you chose us for your bicycle insurance and that everything was easy to arrange at a good price. Glad to hear your insurance documents came through quickly too.
- The eavi team
Great delivery
March 25, 2026
Reply from eavi
Thanks for the review. It’s great to know you chose us for your bicycle insurance, and that your insurance documents came through nice and quickly.
- The eavi team
Good price and service
Very good prices and online interaction. Made simple and easy.
Very good customer service and follow up.
March 17, 2026
Reply from eavi
Thanks for updating your review, Robert. Glad to hear you found the price competitive, the online process easy to use, and the follow up from the team helpful too.
We really appreciate you taking the time to come back and share that. If you need anything else, feel free to get in touch.
- The eavi team
Reply from eavi
Thanks for your review Heather. Glad to hear the team were helpful on the phone and got everything sorted for you.
The eavi team
I take out the policy today for my new…
I take out the policy today for my new ebike. Very straight forward transaction online all the documentation are well explained. Budget friendly especially for me first timer in buying an insurance for ebike. Hopefully, more customer will trust their good service from start to finished.
February 16, 2026
Unprompted review
Reply from eavi
Thanks for your review Ronaldo, and congratulations on the new e-bike. Glad the whole process felt straightforward and that everything was clearly explained. It’s great to hear the price worked well for you too, especially as a first timer.
The eavi team
Joe was very helpful
Joe was very helpful, knowledgeable and pleasant.
Hopefully I will never need to use their claims service!
January 23, 2026
Reply from eavi
Thanks for the review Roy. Brilliant to hear Joe looked after you and made things clear and easy. We’ll pass your kind words on to him. If you have any questions about your policy, feel free get in touch.
And hopefully you’ll never need to use the claims service, but just in case, we’ve sent some handy information by email about proof of purchase and how to lock your bike securely so that if you ever do need to claim, it all goes smoothly. Our in house claims team are cyclists themselves, so they know every part and piece of your bike and will guide you through it.
The eavi team
Reply from eavi
Thanks for your review Neil. Pleased to know it was simple to arrange and good value as well. That’s exactly what we aim for.
The eavi team
They were very quick and easy to deal…
They were very quick and easy to deal with online very reasonable quote highly recommend
December 30, 2025
Reply from eavi
Thanks for the review Craig. Great to hear everything was quick and straightforward.
- The eavi team
Reply from eavi
Thanks for your review Andrew.
- The eavi team
The queries I had were dealt with in a…
The queries I had were dealt with in a helpful and friendly manner.
December 5, 2025
Reply from eavi
Thanks for the review David. Great to hear your queries were handled well!
- The eavi team
Spoke to them before taking out the…
Spoke to them before taking out the policy online, they explained various areas of the policy that I was unsure of clearly and they made sure I was happy to continue. I guess the proof will be if I need to make a claim. But so far so good. Very competitive price for the service provided as well.
November 28, 2025
Reply from eavi
Thanks for the review Steven. Glad the team were able to run through things clearly and help you feel comfortable before setting up the policy. Fingers crossed you never need to claim, but we’re here if you do.
- The eavi team
Great product and really good…
Great product and really good communication regarding what was needed from me. Happy with the price and the level of cover.
November 8, 2025
Reply from eavi
Thanks for the review Roger. Glad to hear everything was clear and the cover felt right for you. Really appreciate you taking the time to share it.
- The eavi team
Simple to navigate quotation platform…
Simple to navigate quotation platform but very thorough
November 3, 2025
Reply from eavi
Thanks for the review Matthew, really glad you found everything nice and straightforward.
- The eavi team
I realise that to know how well an…
I realise that to know how well an insurance company performs you need to interact either to claim or to make another enquiry. I have done neither.
The purchase of my ebike insurance was straight forward and the cover looks to fill my needs at a reasonable price.
Thank you.
October 22, 2025
Reply from eavi
Thanks for your review, David. Great to hear arranging your e-bike insurance was straightforward and that the cover fits your needs.
You are absolutely right that the real test of any insurer comes when you need to get in touch, and if that ever happens, our in-house claims team, made up of cyclists themselves, will be here to help things go smoothly.
We also send out some important information by email about keeping your proof of purchase and securely locking your bike, so please check your inbox for that. Following those steps helps ensure any future claim you may have goes through without a hitch.
- The eavi team
Impressed so far
I just bought my second Gazelle e-bike (RRP £2799). Googled e-bike insurance and stumbled across eavi. Not heard of them before. Had used Bikmo to insure my previous e-bike, but their premium has increased a lot.
Very impressed by the value of eavi's offering. Managed to get a decent policy which covers theft, accidental damage and battery theft for just under £69 for a year (annual upfront cost)! I hope it's not too good to be true. Also hope to never find out!
Impressed so far by the customer service. Have emailed them twice and got helpful answers promptly from Joe.
So far, so good. Just hope next year's renewal remains just as good value. Great to have an insurer looking out for the needs of micro mobility users.
October 28, 2025
Unprompted review
Reply from eavi
Thanks so much for the detailed review, Toby. We really appreciate you taking the time to share your experience and for choosing eavi after comparing your options. It’s great to hear you’ve found the policy good value and that Joe and the team have been quick to help with your questions. We’re glad to be supporting riders like you and hope you continue to feel confident with your cover.
- The eavi team
helpful and responsive service for…
helpful and responsive service for helping us understand our options for cover. Our cover needs were slightly complex but the team helped us find the cover we need. We're confident we'll have support from the team with any questions that arise in future.
October 16, 2025
Unprompted review
Reply from eavi
Thanks for the lovely review. Great to hear the team were able to help you navigate your options and find the right cover for your community-focused organisation. It’s always encouraging to work with groups that put sustainability and local impact at the heart of what they do. We’ll be here if you need anything down the line, just get in touch.
- The eavi team
Reply from eavi
Thanks for your review. Really glad to hear Joe was able to help you so well.
- The eavi team
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