helpful and responsive service for helping us understand our options for cover. Our cover needs were slightly complex but the team helped us find the cover we need. We're confident we'll have support... See more
Company replied
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See what reviewers are saying
They do a hard search on your credit score, because you're actually paying the insurance fee to a company called "Premium Credit" and you have to set up a payment plan with that company. If you... See more
Company replied
I just bought my second Gazelle e-bike (RRP £2799). Googled e-bike insurance and stumbled across eavi. Not heard of them before. Had used Bikmo to insure my previous e-bike, but their premium ha... See more
Company replied
I realise that to know how well an insurance company performs you need to interact either to claim or to make another enquiry. I have done neither. The purchase of my ebike insurance was straight f... See more
Company replied
Company details
- Cycle Insurance Company
- Business Insurance Company
- Commercial Insurance Company
- Insurance Agency
- Mobility Insurance Company
About eavi
Written by the company
Ride with Confidence. Security for your bike, wherever you go. Whether you're cycling for leisure, fitness, or your daily commute, our cycle insurance is designed to keep you covered. From carbon road bikes to electric bikes, we offer protection that suits your ride.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Our policies can include theft, accidental damage, and personal accident, ensuring you're looked after on and off the road. If you own multiple bikes, we also offer discounted options to insure them all under one policy. Wherever you cycle, ride with confidence.
Contact info
Prospero, RH1 1LQ, Redhill, United Kingdom
- 0800 840 7136
- enquiries@eavi.uk
- eavi.uk
4.5
Excellent
32 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to sort out bicycle insurance.
September 22, 2025
Reply from eavi
Thanks for the review Shaun. Pleased to hear you found arranging the bicycle insurance nice and easy.
- The eavi team
Reply from eavi
Thanks for the review Stuart!
- The eavi team
piece of cake
September 26, 2025
Reply from eavi
Thanks Eric, great to hear it was all straightforward and hassle free.
- The eavi team
Very helpful,and quick
August 24, 2025
Reply from eavi
Thanks Ray, really appreciate you taking the time to leave a review. Glad to hear everything was handled quickly and helpfully.
- The eavi team
Easy to use website
Easy to use website and take out the insurance. Price was super competitive as well.
August 15, 2025
Reply from eavi
Thanks for your review Stephen. Great to know you found things straightforward and that the cover worked out at a good price.
- The eavi team
Reply from eavi
Thank you for the review Anoop. Glad to hear you found it easy to take out your policy with us! If you do have any questions in the future, feel free to get in touch.
- The eavi team
It was very easy to complete the online…
It was very easy to complete the online application and the policy information was very clear.
August 15, 2025
Reply from eavi
Hi Della, thank you for your review. We’re so pleased you found the application process straightforward and the policy information clear - that’s exactly the experience we want for our customers.
Many thanks,
- The eavi team
Easy to navigate and to find…
Easy to navigate and to find information on what is covered and exclusions. Actual annual payment was £11 higher than the quote, even though I did not change anything - so deducted one star.
August 1, 2025
Reply from eavi
Thank you very much for taking time to leave your review. We’re pleased to hear you found the site easy to navigate and the policy details clear. The £11 difference is due to the additional battery cover being selected. However, if you decide you don’t need this cover, you can remove it anytime using the Amend Policy button in your dashboard.
Please let us know if you’d like help with removing this additional cover or have any questions.
Many thanks
The eavi team
Reply from eavi
Thank you for the review! Happy you found the process straightforward.
- The eavi team
Reply from eavi
Thanks for the review, Andrew. Great to hear you found the process simple and the pricing competitive, that’s exactly what we aim for! If you have any questions down the line, feel free to get in touch.
- The eavi team
Great policy for E-Bikes
Great that you can add on the extra covers which you may need. Particularly thought the addition of ‘taxi breakdown cover’ a good idea especially with the E-Bike.
Overall very pleased with the cover and price.
June 22, 2025
Reply from eavi
Appreciate the feedback, Darren. It’s great to know the added cover option made a difference for you. Glad you’re happy with the policy overall.
- The eavi team
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