EB IT Support LTD Reviews 

132
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional overall quality of the business. Customers frequently praise the fast and efficient computer repair services, noting that technical problems are diagnosed and resolved remarkably quickly. Consumers regularly highlight the highly knowledgeable staff members who expertly handle computer upgrades, networking events, and technical assistance with great professionalism. People are especially impressed with the friendly approach, clear communication throughout the repair process, and valuable guidance provided during visits. Reviewers also enthusiastically note the smooth setup processes, excellent value, and remarkably well-organized local gatherings that create a safe, welcoming space for everyone.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that people experience fast, efficient, and friendly... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. EB IT Support LTD very quickly established the root cause of the problem with my Laptop. Luckily it was fixable. EB IT Support Ltd. Fully tested and serviced my laptop bef... See more

Company replied

Rated 5 out of 5 stars

The support received from EB IT Support is amazing!!! I needed two portable appliances testing for my cleaning business and within 24 hours it was done. Good competitive prices and fantastic service... See more

Company replied

Rated 5 out of 5 stars

I recently had my computer upgraded by this service, and I’m extremely satisfied with the results. The team was professional, efficient, and delivered top-notch quality. Highly recommend them

Company replied

Rated 5 out of 5 stars

prompt, efficient, problem traced, repaired. serviced and further faults located with a quotation produced the same day. super service from a local business.

Company replied


Company details

  1. Computer Support and Service Company
  2. also in
  3. Computer Repair Service
  4. Telecommunications Service Provider
  5. Web Hosting Company
  6. Website Designer

Written by the company

At EB IT Support LTD we offer a wide range of service that help you with what ever issue you may be facing. From telecoms, to hardware repairs and website development. Our Support Desk support team are available Monday to Friday 9am to 5:00pm. Why not give our support desk a message to see how we can help you? support@eb-it.uk | 01205 627240. Our Support team can support you with broken screens, hinge issues, hardware replacements and upgrades, blue screens of death, error messages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(132)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service arrived on the dot

Excellent Service arrived on the dot, very professional Company, Eddie sorted me out with an additional querie, Thanks.

June 27, 2024
Unprompted review
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your review. If you need any help feel free to contact us :)

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Rated 5 out of 5 stars

Laptop upgrade

Quick and easy to deal with, laptop now upgraded and ready to go. Thanks.

April 25, 2024
EB IT Support LTD logo

Reply from EB IT Support LTD

Hello John,

Thank you for your review :)
I am glad your laptop is now ready to go!
If you have any questions or concerns please don't hesitate to contact us!

Eddie!

Rated 5 out of 5 stars

5 star

First class service

April 18, 2024
EB IT Support LTD logo

Reply from EB IT Support LTD

Hello Karen,

Thank you for the glowing 5 star review!

Kind Regards,
Eddie Bingham
EB IT Support LTD

Rated 5 out of 5 stars

Really good service

Really good service. Friendly and helpful. Very knowledgeable.

April 11, 2024
EB IT Support LTD logo

Reply from EB IT Support LTD

Hi Karen,

Thank you for your review, if you need any further assistance please don't hesitate to contact us.

Eddie > EB IT Support LTD

Rated 5 out of 5 stars

I needed to up grade my PC and was…

I needed to up grade my PC and was fortunate to come across Eddie from EB IT Support
I explained my requirements, and, as someone who can only manage to turn the computer on was grateful for his expertise and knowledge
Eddie did the work required efficiently and had my computer working again
I had a couple of queries after he left and again he sorted them quickly and without any fuss
Would definitely use again and would 100% recommend to my friends and colleagues

February 26, 2024
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your review :)
If you have any questions please feel free to contact us on 01205 627240

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Rated 5 out of 5 stars

Over and above

I had a rapid response to my enquiry - very unusual these days! Eddie made an appointment to come to my house and arrived exactly when he said he would.

He made sure my main worry was sorted - thought I might have a lurking Trojan - and cleared up other problems. He also went over and above by speaking to the people whose solar panels I have as I couldn't follow the instructions they gave me to re-connect my a/c to the internet.

February 28, 2024
Unprompted review
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your review Liz!

If you need any additional help or support, please feel free to contact me on: 01205 627240.

Eddie

Rated 5 out of 5 stars

want IT go to Eddie Bingham

this is the service, Brilliant i woulld recommend to everyone H Ockenden

January 25, 2024
Unprompted review
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your further review.
Kind Regards, Eddie Bingham
EB IT Support

Rated 5 out of 5 stars

Great friendly service…

Let me know what was happening regularly. Friendly and quick

January 4, 2024
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you Charlotte for your review!
We were glad we were able to help you out!

Kind Regards,
Eddie Bingham
EB IT Support

Rated 5 out of 5 stars

The technician was helpful

The technician was helpful, friendly , and patient. He fixed my issue which was the main thing

December 6, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your kind review :)
If you need any extra help please don't hesitate to contact us :)

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very knowledgeable and quick response. Highly recommended.

November 15, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you Mrs Price!
For your review, if you need any extra help please don't hesitate to contact us.

Rated 5 out of 5 stars

Top Man

Very punctual, very efficient, and assisted me beyond the call of duty. I will certainly be contacting you again should get further problems.

November 2, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your review!

Rated 5 out of 5 stars

Very friendly and knowledgeable!

Very friendly and knowledgeable!
Sorted my laptop out and went above and beyond to get me a memory stick from the shop on his way to me!

October 28, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your review, We are glad we were able to assist you with your laptop.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Couldn't have done more to help. Spent an hour and a half trying to get back into the PC. As part of the service Eddie even offered to take the PC back to the office and reconstruct there. He backed all the files up to external HDD and reinstalled windows. If there was a problem he left a card with his number. Couldn't have been more helpful and knowledgeable. professional and friendly. Highly recommended

October 27, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your very kind review, If you require any more assistance please don't hesitate to contact us.

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Rated 5 out of 5 stars

Quick and reliable services

Quick and reliable services. Zero Downtime and effective support.
10/10 would recommend!

October 6, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your Review Jake! - We are glad you are happy to recommend us!

Rated 5 out of 5 stars

very happy with the work done on my…

very happy with the work done on my laptop needed new parts but was kept well informed .and appointments made came on time I would use again thank you

August 13, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Hi Pauline,

Thank you for your kind review. Hope your laptop is now doing well and all is ok. If you need any extra help please don't hesitate to contact us on: 01205 627240 or email us!

Kind Regards,
Eddie Bingham

Rated 5 out of 5 stars

Reliable fast response and exceptional service.

Fast response. Very knowledgeable IT consultant. Exceptional professional. Timely. Explained everything carefully and made suggestions how to make the online experience safer and easier to access. And very importantly to spot scammers and how to safeguard myself and my IT equipment. Nothing was too much. Definitely a person to recommend. I will definitely have him back.

September 6, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Hi Marianna,

Thank you for your kind review, I am glad we were able to assist you and guide you away from scams on the internet. If you need any extra help please don't hesitate to contact us on: 01205 627240 or email us!

Kind Regards,
Eddie Bingham

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Rated 5 out of 5 stars

Did what they said they would do

Did what they said they would do, and in spite of not being able to repair the laptop due to finding more things having to be done to make it work, and we chose not to go a head with it in the end. Whilst this was our choice they only charged what they said they would for the call out, which is extremely fair.

August 8, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Thank you for your 5 star review :) - I am sorry we were unable to repair your device and are pleased to see that you are happy with the outcome we came to.

Rated 5 out of 5 stars

Friendly

Friendly, efficient, quick and entirely reasonable cost wise.

June 1, 2023
EB IT Support LTD logo

Reply from EB IT Support LTD

Hi Anthony,

Thank you for leaving us a review :)
We are glad you found us Friendly, Efficient, Quick and Reasonably priced.

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