Ebac Ltd Reviews 

8,238
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly efficient dehumidifiers, noting how effectively they dry clothes and control dampness in their living spaces. Consumers also appreciate the prompt delivery service, simple ordering process, and the solid build quality of these British-made products. Reviewers regularly mention how simple the smart controls are to operate on a daily basis. However, some customers also noted frustrating issues with certain appliances leaking water or failing to spin properly during wash cycles. A few other people additionally experienced unexpected delivery delays and long waiting times for their items to arrive.

What people talk about most

Product

Customers had positive experiences with product, noting that the units are well-constructed,... See more

Quality

Consumers find quality to be exceptional, frequently praising well-constructed products designed and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the product is very easy to... See more

Order

Clients share positive opinions on order, highlighting an efficient, straightforward online process and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far so good. Timely delivery and simple operation. It’s still early days but the laundry dehumidifier does wonders at helping to dry laundry indoors much more quickly and prevents any musty sm... See more

Company replied

Rated 5 out of 5 stars

my ebac dehumidifier is fantastic. It comes with a decent warranty and whenever I need to contact them they are awesome. I switch brands when my old other dehumidifier broke and I’m so glad I did. I j... See more

Company replied

Rated 5 out of 5 stars

I bought the 4000 series Dehumidifier on the 31st August. Previously had an older model that was 10 years old and still working . Give that one to a relative , upgraded to the Ebac 4000 21 liter whic... See more

Company replied

Rated 5 out of 5 stars

Did some research on dehumidifiers before deciding on Ebac which led me to a YouTube review on dehumidifiers and one of them mentioned was the Ebac 3850e (21L). From here I went to the Ebac website wh... See more

Company replied


Company details

  1. Manufacturer

Written by the company

We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(8,238)

1,612 reviews in the last 12 months

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Rated 5 out of 5 stars

Ebac couldn't have been more helpful

This company was extremely helpful. I initially looked online in all the usual places but it became clear that to be certain to get the exact product required I needed to contact the company direct. They answered promptly and delivered the order without delay. Perfect service.

September 12, 2026
Rated 5 out of 5 stars

very pleased with product

very pleased with product. it’s our second last one we had from Ebac lasted 18 years with no problems so had to stick with Ebac , online ordering very smooth and great delivery. many thanks.

September 14, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, very happy with dehumidifier. We have always bought Ebac dehumidifiers and currently own two. They do a great job no more damp in bungalow.

September 14, 2026
Rated 5 out of 5 stars

Worth Its Weight in Gold!…

Delivery was swift with excellent communication. First introduction to Ebac and it has been a brilliant buy. Already earned its weight in gold for quietly drying laundry on wet days. Just wish you still did washing machines as that would have been my next buy.

September 13, 2026
Rated 5 out of 5 stars

Great for drying washing

This is the second one I purchased Great for drying washing

September 10, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Good Afternoon Chris,

Thank you for taking the time to leave us a great review, we really appreciate your feedback and we are happy to hear you are happy with our products.
Thank you again
Binder

Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service

September 9, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you for your kind review. We’re delighted to hear you were happy with our service and that everything was handled quickly. We really appreciate your feedback.

Jody

Rated 5 out of 5 stars

The dehumidifier is absolutely amazing

The dehumidifier is absolutely amazing! We are so happy with how much water it’s collecting and how quiet it is! Cheap to run and so efficient. Highly recommend!

September 11, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you so much for your fantastic review! We’re thrilled to hear how pleased you are with your dehumidifier and that it’s making such a difference. It’s great to hear that you’re impressed with how much water it collects, as well as how quiet and efficient it is to run. We really appreciate your recommendation

Jody

Rated 5 out of 5 stars

The humidifier was easy to order

The humidifier was easy to order. Delivery was quick. All I needed to was leave the unit to rest for 2 hours and then switch it on. It started in smart mode and appears to be running fine. It's quiet and currently filling the condensate bin daily.

September 10, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you for taking the time to share your experience! We’re delighted to hear that your humidifier was easy to order, arrived quickly, and was straightforward to set up. It’s great to know it’s running quietly and working well in smart mode. We hope it continues to perform brilliantly for you

Rated 5 out of 5 stars

I bought this model(2650e) to replace…

I bought this model(2650e) to replace an older 2650e that had more than done it's time with no issues at all over many many years. Same overall design but now with smart controls and much easier to set up and use. Ordering was easy and delivery was completed as advised. It quickly brings the humidity to the right levels with the added bonus of warming the air in the room it's in, as well as drying the air throughout the house (3 bedrooms) which in turn makes the central heating more efficient and thereby saving money. Roughly 30-40p per day to run which is more than made up for by the shorter central heating run times required to heat the house. Would I recommend Ebac. Yes I certainly would.

September 11, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Good Afternoon Ken,

Thank you for taking the time to leave us a great review, we really appreciate your feedback and we are delighted to hear that you are happy with our product.

Rated 5 out of 5 stars

3 brilliant ebac dehumidifiers

We have 3 ebac dehumidifiers. Started using again recently after changing filters. Started up perfect despite being stood unused for months. Also contacted ebac twice recently for info. Helpful and spot on advice. Love this company, thank you

September 7, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Good Afternoon
Thank you for leaving Ebac a review, we are delighted you are happy with our product and are happy to hear you received fantastic service from us.
Thank you again
Binder

Rated 5 out of 5 stars

Very smooth and quiet

This humidifier was a replacement for one I had for about 10 years it was from a well known company and had served me well but it was quite noisy I couldn’t believe the difference when I turned on the Ebac I had just bought it is quiet and very smooth in running I can even have it in my bedroom running all night and I also was very pleased with the price

September 10, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you so much for your fantastic review! We’re delighted to hear how impressed you are with the Ebac, especially the quiet and smooth running. It’s wonderful to know you can comfortably use it in your bedroom overnight, and that you were pleased with the price too. We really appreciate your support and hope you enjoy your Ebac for many years to come!

Jody

Rated 5 out of 5 stars

Great dehumidifier

Great dehumidifier, filled up quickly which shows we needed it.

September 5, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you for your great review! We’re delighted to hear your dehumidifier is doing a great job. It certainly sounds like it had plenty of moisture to get to work on! 😊 We really appreciate your support and hope you continue to enjoy the benefits of a drier, more comfortable home.

Jody

Rated 5 out of 5 stars

Great product

Great product, swift delivery, good price

September 6, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the product, delivery speed, and price. We really appreciate your support and hope to serve you again soon! 😊
Thank you again Jody

Rated 5 out of 5 stars

One of the best purchases I’ve made

One of the best purchases I’ve made. Love it! Saves me money on my drying costs

September 9, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you so much for your fantastic review! We’re thrilled to hear that you love your purchase and that it’s helping you save money on your drying costs. It’s great to know our product is making a real difference for you. We really appreciate your support!

Jody

Rated 5 out of 5 stars

Satisfaction

All as you should expect. Very good

September 9, 2026
Ebac Ltd logo

Reply from Ebac Ltd

Thank you for your lovely review! We’re delighted to hear that everything was just as you expected and that you’re happy with your purchase. We really appreciate your support!

Jody

Rated 1 out of 5 stars

This company is rude and unhelpful

This company is rude and unhelpful, and their dehumidifiers are rickety and insubstantial. The cover doesn’t easily shut flush and the water extraction isn’t as effective as it could be. They have also gone out of their way to be petty and almost vindictive, entirely lacking in basic customer service. For a small business, it’s surprising these are qualities they would allow or encourage in their staff - presumably word of mouth is important to them? I have two Meaco Arretes that works much better, I’d strongly recommend buying one of those instead. Much less hassle and a much more effective product.

September 21, 2026
Unprompted review
Ebac Ltd logo

Reply from Ebac Ltd

We’re sorry to hear that you’ve had such a disappointing experience. We take feedback like this seriously, both regarding the product and the service you received.

We’re particularly concerned to hear that you felt our customer service was rude or unhelpful, as this is not the experience we want for any of our customers. We’d also like the opportunity to understand the issues you experienced with the dehumidifier and see whether we can help resolve them.

Please get in touch with our customer service team with your order details so we can look into this further. Thank you for taking the time to share your feedback.

Jody

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