EBC Brakes Direct Reviews 3,540

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brake pads and discs, noting their superior performance and durability compared to other brands. Many people also highlight the excellent delivery service, with orders arriving quickly and on time. The overall service is frequently described as outstanding, with an easy ordering process and helpful customer support. However, some customers experienced issues with delivery, citing delays or problems with specific carriers. A few people also received incorrect parts or found the product to be noisy after installation. Additionally, some reviewers mentioned that the postage costs for small items were too high.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Customers consistently praise the... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick and timely... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of... See more

Service

Clients share positive opinions on service, consistently praising the quick and efficient assistance... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service were really helpful in…

Customer service were really helpful in locating the correct part numbers for my vehicle. Well packaged and delivered in good time ready to be installed the following weekend.
New USR discs and red-stuff pads look really suited to the car and bedded in nicely. I read the info about bedding in, really....read the info....you'll find out on the first few brake applications the importance of that.

April 11, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon Alex,

Thank you for your review, we appreciate you taking the time to confirm in reference to your experience.

It's great to hear that the goods arrived securely and in the timescale expected. We do try to give as much information as possible to our customers and we are happy you have found this useful.

We hope we can be of assistance to you again very soon.

Regards

The EBC Brakes Direct Team

Rated 1 out of 5 stars

Wrong size pads sent.

Wrong size pads sent.

March 27, 2026
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Reply from EBC Brakes Direct

Good afternoon Alan,

We are sorry to hear that you have received pads that are the incorrect size.

Our customer service team have already reached out directly to you via email in order to rectify this situation and find a solution for you.

Thank you.

Regards

The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

Thank you for your review, we appreciate you taking the time to confirm in reference to your experience.

We hope we can be of assistance to you again very soon.

Regards

The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.

April 9, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon Dean,

Thank you for your review, we appreciate you taking the time to confirm in reference to your experience.

It is always great to receive such positive feedback. We do hope we can be of assistance to you again very soon.

Regards

The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon Matthew,

We appreciate you taking the time to confirm in reference to your experience in writing a review.

It is good to hear you were happy with the service and that your goods were delivered in the time frame expected.

We hope we can be of assistance to you again very soon.

Regards

The EBC Brakes Direct Team

Rated 5 out of 5 stars

EBC e39 BMW Kit upgrade.

Knowing that I can get top automotive products for a reasonable price, with much improved breaking. Job well done I'd say. Thank to all @EBC⭐️⭐️⭐️⭐️⭐️

March 31, 2026
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Reply from EBC Brakes Direct

Good afternoon Dez,

Thank you for your review.

It is our aim to supply good quality products at a reasonable price, so it's good to hear that we have achieved this for you.

We appreciate you taking the time to confirm in reference to your experience and we hope we can be of assistance to you again very soon.

Regards

The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great product

great product. arrived quickly and well packaged and have fantastic performance.

April 7, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Speedy service and nice products.

Speedy service and nice products.

April 7, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Order processed and dispatched quickly…

Order processed and dispatched quickly and smoothly

March 31, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Brake pads quality is perfect

Brake pads quality is great with incredible stopping ability (can now pop a stoppie). And the issue with the delivery courier was sorted asap via dispatching the order again.

March 31, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fantastic product

Fantastic product

March 29, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fast delivery Many Thanks

Fast delivery Many Thanks, Chris.

March 31, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Easy to follow instructions on the…

Easy to follow instructions on the website to choose the correct option. Online chat gave exact numbers a a reference check to ensure correct fitment.

March 13, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Original dispatch error but rectified…

Original dispatch error but rectified it immediately with priority postage - brilliant service at all times.

March 30, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good price, good product.
Thanks

April 1, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Easy fast smooth transaction and…

Easy fast smooth transaction and delivery. Top product.

March 1, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

No worries

Fast, efficient, good products. What’s not to like…

March 31, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Next day delivery.

Easy ordering system, great prices, fast next day delivery.

April 13, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Correct part delivered quickly and on…

Correct part delivered quickly and on time, not as cheap as last one but what is with the ever growing cost of everything.

March 21, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good customer service and not only a…

Good customer service and not only a good product but fast delivery.

March 20, 2026
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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