eBeach Reviews 

947
•
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Very bad experience traveling with them, it borderlined felt like a scam. Starting from the beginning (and small issure) before getting to the bigger problems: We got into the airplane, all other pa... See more

Rated 4 out of 5 stars

Booking through ebeach was simple enough and experience was clean and without any issues. All the details I needed during trip were provided in the papers received from ebeach. I would have given it... See more

Company replied

Rated 4 out of 5 stars

we experienced bad treatment with your agent in the hotel (Long beach resort) his name is Malwin, he is liar and he fooled us. if you want the full story contact me in separate email.

Rated 4 out of 5 stars

It was a very good holiday the hotell was very beautiful and big, and the reception was very nice and friendly. The hotell had all kind of attractions like swimming, soccer and even disco in the eveni... See more

Company replied

Company details

  1. Travel Agency

About eBeach

Written by the company

eBeach är en onlineresebyrå som erbjuder paketresor till soliga resmål. Vi fokuserar på att erbjuda riktigt prisvärda solsemestrar samt stor valmöjlighet och flexibilitet - allt för att du ska kunna boka just din perfekta solsemester.

När du bokar din paketresa med eBeach är alla delar av resan skyddade av både paketreselagen och resegarantin, så att du kan boka och resa tryggt med oss. eBeach är en del av On the Beach Group, en ledande onlineresebyrå i Storbritannien med 1,5 miljoner resenärer varje år. Sedan september 2015 är On the Beach Group listad på London-börsen.

Läs mer om eBeach här: https://www.ebeach.se/om-oss

eBeach

Written by the company


Contact info

3.5

Average

TrustScore 3.5 out of 5

947 reviews

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3.5

All reviews

(947)

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Rated 2 out of 5 stars

Avoid! Horrible experience.

Very bad experience traveling with them, it borderlined felt like a scam. Starting from the beginning (and small issure) before getting to the bigger problems:
We got into the airplane, all other passengers were served food but somehow ours was skipped, we talked to the staff in the plane but food was preordered and we were not registered. We tought that was probably an error, didn't think much of it, but that was only the beginning. We got to our destination, at the airport we were made to pay extra for the visa, I still do not understand how that happened, then we got to our hotel transport, the driver stopped by the side of the road and demanded money, claiming we had not paid, even though everything was paid for and booked through the agency. It took many phone calls and some time but I held my ground and we managed to get to our destination without paying double for our booking. The same thing happened on the way back, the driver once again tried to get money from us (and this wasn't the drivers doing, they were, in both cases, in contact with people from the agency and they gave us the phone as well and they claimed the same bs to us on the phone. (there was also a big delay on transfer from and to the aiport.)
Anyways, I could go on and on, the whole experience wsa full of hiccups and hassle, never again I'll book with them and I suggest you avoid them too.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Bad communcation

Bad communcation, you can not reach them with telephone calls and they delay my booking 2 times because there's no flight. so don't trust there's website, everything you see is not available.

July 26, 2023
Unprompted review
Rated 2 out of 5 stars

Hard to get support from eBeach

Some unpleasant surprises along the way.

First, I didn't understand why my family was separated at the time of the flight if I bought the family package. When I returned, my 5-year-old daughter was still in the next column, separated from her mother, while I was 2 columns behind.

Second, the return transfer simply did not show up (TMT Mallorca). The hotel attendant and I called the supplier several times and the call was clearly disconnected. So I tried to contact eBeach 3 times, and the call was dropped all 3 times just as they were trying to reach the supplier. I was 40 minutes to the airport and ended up paying €45 out of my own pocket.

I'm trying to get the transfer money back, but there are no contact channels with eBeach, it seems that they prefer to hide.

It is a pity that there were negative surprises. The stay at the hotel went smoothly and we enjoyed it very much, but unfortunately working with eBeach has its risks.

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

One of the worst hotels!

One of the worst hotels! When I arrived I noticed that the room phone was not working. I told the reception staff and repeated them daily to fix or change the room. And they did nothing. Rather, their reception was not good, as if I was begging them. The way of answering questions was racist. The rooms were very hot and the air conditioning did not work. And a foul smell in the bathrooms due to dampness. I do not recommend this hotel to anyone.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Bra service !!!

January 25, 2023
eBeach logo

Reply from eBeach

Hej Malva,

Vad roligt att höra att du är nöjd med vår service. Nu hoppas vi verkligen att er resa till Greklad blir härlig när det är dags!

Vi på eBeach önskar dig en trevlig dag.

Vänliga hälsningar,
Gunilla

Rated 3 out of 5 stars

I'll start from the end

I'll start from the end. Transport: you said that before returning we should look at the website for the time of departure to the airport. We looked and it said the same thing: 9 50 and that we should be ready 15 to 20 minutes before the driver's arrival. We went to the reception to call the transport agency and there they said that the transport has been moved to 10:50. If there are any changes, they will inform us through the reception. The second day, while we were having breakfast, the guy from the reception rushed up at 8:50 to tell us that the transport is waiting for us in front of the entrance and how many times we can get ready. We answered in 30 minutes because we were not ready because no one informed us about this change. We got ready in 20 minutes and while running towards the reception we met the guy from the reception who told us that the transport has left! Then he called the transport agency who said that they no longer have anyone available for transportation because this transportation was also from another company. He said that we will manage on our own and that we will be refunded. We are very disappointed with this hotel, especially and to these guys at the reception who don't know any English and don't give any information about anything. So we had to pay for sunbeds and umbrellas from beach to beach and after three days we found out that we have everything on one beach... Internet WI FI doesn't work in the room because it is only available around the pool and you have to pay separately for the area you want in the room, that is not stated anywhere. The room was a disaster, the bed was not even for trash. The food was excellent, but only if it is not pre-paid you will get a menu where you can order. when they find out that we came through an agency, they almost ignore us. We paid 60 euros for the return transport, if you refund, fine, if not, nothing to anyone, we've had enough of this stress. Best regards

October 7, 2022
Unprompted review
eBeach logo

Reply from eBeach

Hej Esat,

Vad tråkigt att höra att din semester inte levde upp till dina förväntningar.

Jag kan se att du har skickat in en reklamation och att reklamationsavdelningen har behandlat ditt ärende. Jag hoppas att du var nöjd med återkopplingen du fick.

Vi önskar dig en fortsatt trevlig dag.

Med vänliga hälsningar,
Karin

Rated 1 out of 5 stars

Transportation to the airport at the…

Transportation to the airport at the end of our trip that was provided by this company was horrible. We almost missed our flight because the bus was stopping to pick up people that had flights several hours after ours!!
Can't stress this enough, dont book your trip with this company!

August 15, 2022
Unprompted review
eBeach logo

Reply from eBeach

Hej Abdullahi,
Vi tycker det är jättetråkigt att höra att du har haft en dålig upplevelse på detta hotell.

Om du vill att vi öppnar upp ett ärende gentemot transferbolaget så får du gärna kontakta vår reklamationsavdelning på reklamation@ebeach.se.

Vi önskar dig en trevlig dag.
Vänliga hälsningar,
Gunilla

Rated 5 out of 5 stars

Tip top upplevelse!

September 6, 2022
eBeach logo

Reply from eBeach

Hej German,

Tusen tack för dina fina ord! Vad kul att höra att du är nöjd med din resa och vår personal.

Du är alltid välkommen åter! Ha en superhärlig dag 😊

Vänliga hälsningar,
Gunilla

Rated 4 out of 5 stars

Booking through ebeach was simple…

Booking through ebeach was simple enough and experience was clean and without any issues. All the details I needed during trip were provided in the papers received from ebeach.
I would have given it a 5 star if cancellation and rebooking process was simpler. Even though, I didn't need to use it this time, just reading about it seemed overly complex and confusing making me feel discuraged to even try to rebook/cancel. The fees in such cases were not specified which should be clearly displayed even during the booking process. Because of this small thing I would think twice before booking again through ebeach even though the experience was great.

August 30, 2022
Unprompted review
eBeach logo

Reply from eBeach

Hej Vlad,

Tack för dina ord! Vi uppskattar verkligen din feedback.

Härligt att du hade en bra semester.

Ha en fin dag och vi önskar dig varmt välkommen tillbaka i framtiden!

Vänliga hälsningar,
Gunilla

Rated 4 out of 5 stars

It was a very good holiday the hotell…

It was a very good holiday the hotell was very beautiful and big, and the reception was very nice and friendly. The hotell had all kind of attractions like swimming, soccer and even disco in the evening. The hotell has an island you can go to which has a very nice beach and even a zipline and other attractions.

July 8, 2022
Unprompted review
eBeach logo

Reply from eBeach

Hello Ammar,

We are so pleased to hear that you are happy with the hotel!

Have a wonderful day :)

Kind regards,
Ida

Rated 1 out of 5 stars

I was very surprised after sending my…

I was very surprised after sending my booking for a vacation to grekland, and suddenly I received an email, saying that they will contact their agents if it's still available or not the waiting time is 48hrs, oh my god what a terrible experience

July 7, 2022
Unprompted review
eBeach logo

Reply from eBeach

Hello Car Ben,

When placing a booking through our website you will get a confirmation straight away most of the time, however some of the bookings needs to be booked manually. If the booking request for any reason doesn't go through we will always contact you straight away to explain the issue and we never take the payment until the booking is confirmed.

Kind regards,
Ida

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
5 star service

February 19, 2022
eBeach logo

Reply from eBeach

Hej Paul,

Tack för ditt fina omdöme :)

Vi på eBeach önskar dig en fortsatt trevlig dag!

Vänliga hälsningar,
Ida

Rated 5 out of 5 stars

Good

Good work, nice

December 1, 2020
eBeach logo

Reply from eBeach

Hi Katarina,

Many thanks for your feedback, we really appreciate it.

Have a great day!

Kind regards,
Ida

Rated 1 out of 5 stars

Ha Ha...Free cancellation

Free cancellation, but there is 500 SEK you must to pay !!!

November 25, 2020
eBeach logo

Reply from eBeach

Hi MF,

We are sorry to hear that you are dissatisfied.

The hotel has free cancellation up to 28 days before you travel, although as stated when placing a booking, eBeach administration fees will apply. Please see our Terms and Conditions for more information: https://www.ebeach.se/bokningsvillkor

We wish you a lovely day.

Kind regards,
Ida

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