After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more
Company replied
The training videos are short precise and easy to understand. It's tricky to have questions asked outside the video content but it's a great learning experience overall and would recommend to anyone n... See more
Company replied
The videos were so clear and audible, with brilliant images to illustrate what’s being talked about. I also like the fact that subtitle was provided
Company replied
Company details
- Occupational Safety and Health
- Career and Education Provider
- Emergency Training
- Mental Health Service
- Training Centre
Written by the company
At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.
Contact info
36 Scotts Road, Bromley, England, BR1 3QD, Bromley, United Kingdom
- 020 3817 0891
- info@ecerttraining.co.uk
- ecerttraining.co.uk
4.6
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ecert Training
Hi Aj,
Thank you for bringing this to our attention. We’re genuinely disappointed to hear that things didn’t go smoothly for you.
If you’re open to it, we’d love the opportunity to turn your experience around — please drop us your phone number so we can assist further.
Warm regards,
Sarim Rafi
The ecert Training Team
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Some of it is incorrect information
May 19, 2025
Reply from ecert Training
Hi Olivia,
Thank you for taking the time to share your feedback on Trustpilot about your experience with us.
Customer satisfaction is crucial to us, and I am sorry that you have found some information incorrect. Please reply with your phone number, and I'll be happy to help resolve any issues you're experiencing.
Looking forward to hearing from you.
Best regards,
Sarim Rafi
The ecert Training Team
This website does exactly what it is…
This website does exactly what it is supposed to do.
May 19, 2025
Reply from ecert Training
Hi Kim,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience that worked well for you. We’re here whenever you need us — and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
A great experience feel good because i…
A great experience feel good because i learned something new.
The company is doing well by treating customers nicely and they keep things clean and organized
May 17, 2025
Reply from ecert Training
Hello Valley,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us and found the training experience great, and learned something new from our platform.
If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Jean,
It’s fantastic to know you had such a great experience! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
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Great training service
May 16, 2025
Reply from ecert Training
Hello Shahanaz,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is making a real difference. Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Abdul,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a very good experience with ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
It’s very useful course
May 16, 2025
Unprompted review
Reply from ecert Training
Hello Khalid,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us and found the course very useful. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Karen,
Thank you for your feedback.
We're sorry to hear that your experience didn't fully meet expectations. We'd really like the opportunity to resolve any concerns and ensure you receive the best possible support.
If you're open to it, please feel free to contact us directly on info@ecerttraining.co.uk or let us know a suitable time for a quick call. We’re always happy to listen and improve wherever we can.
Warm regards,
Sarim Rafi,
The ecert Training Team
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very details and cover all aspect of…
very details and cover all aspect of training
May 12, 2025
Unprompted review
Reply from ecert Training
Hi Hilen,
It’s fantastic to know you had such a great experience! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training detailed, accessible, covering all aspects, and impactful — feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
Well organized and cover all aspects …
Well organized and cover all aspects of the training
May 1, 2025
Unprompted review
Reply from ecert Training
Hi Bola,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a positive experience with ecert Training, and you have found it well organized and covering all training aspects. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
The courses was informative.
The courses was informative.
Enjoyed doing it
May 12, 2025
Unprompted review
Reply from ecert Training
Hello,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is making a real difference. Thanks for letting us know that the courses are informative, and for taking the time to leave such positive feedback — we truly appreciate your support, and I am glad to know that you have enjoyed it.
Warm wishes,
Sarim Rafi
The ecert Training Team
It was helpful
It was helpful, helped me to know more about medication and how to administer them
May 5, 2025
Unprompted review
Reply from ecert Training
Hi Muokwe,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience that worked well for you. We’re here whenever you need us — and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
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Easy to understand.
April 29, 2025
Unprompted review
Reply from ecert Training
Hi,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a positive experience with easy-to-understand courses on ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Professor,
Thank you for your kind words and great rating!
We're glad you had a good experience with an easy-to-access and save course, and we're always looking for ways to improve. If there’s anything we could’ve done to make it a 5-star experience, we’d love to hear your suggestions.
Best regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Yvonne,
It’s fantastic to know you had an interesting and good reading experience! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
A good app for training purposes
April 18, 2025
Unprompted review
Reply from ecert Training
Hi Milu,
We really appreciate your review and support!
It’s great to know you had a positive experience with the ecert Training application overall. If there's any feedback you'd like to share to help us improve further, please don’t hesitate to get in touch.
Warm regards,
Sarim Rafi
The ecert Training Team
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the notes were detailed
April 18, 2025
Unprompted review
Reply from ecert Training
Hi Pauline,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a positive experience with ecert Training and that all the notes were detailed. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Harrison,
Thank you for your kind words – we're glad to hear you had a positive experience! 😊
We did notice the 1-star rating, though, and just wanted to check if everything went smoothly or if there’s anything we can improve. Your feedback means a lot to us!
Feel free to reach out at info@ecerttraining.co.uk, we’re here to help.
Best regards,
Sarim Rafi,
The ecert Training Team.
Reply from ecert Training
Hello Samantha,
We're absolutely thrilled to hear your experience was a great one! 🌟
We're glad you’re enjoying the layout — we’ve designed it to keep things clear, simple, and user-friendly. It’s great to know it’s working well for you!
Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
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