Echt Apparel Reviews 18,871

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers consistently praise the exceptional quality of the products, noting their durability, comfort, and stylish designs. Many people highlight the fast and correct delivery of items, often arriving sooner than expected. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with refunds, exchanges, and unhelpful responses. There are also occasional concerns regarding product sizing, with some reviewers finding items to be inconsistent or not true to size.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the quality, comfort, and style of items... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the clothing,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays in dispatch and... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick and speedy... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report unhelpful... See more

Based on these reviews

Rated 4 out of 5 stars

I love my Top Marks Sweat Pants but unfortunately being quite short they are extremely long. Is there any way you could consider making for shorter petite people at all.

Rated 4 out of 5 stars

Exceptional products and excellent return / credit process. I'm obsessed. Edit to update: I was really disappointed about the returns ultimately as they only offer store credit for discounted items.... See more

Rated 5 out of 5 stars

I can’t say enough good things about Echt. The customer service is truly exceptional—the best I’ve ever experienced anywhere. Every interaction has been warm, helpful, and professional, and you ca... See more

Rated 5 out of 5 stars

Echt is a solid choice for stylish, functional activewear, especially if you catch a sale. Own a few items from Echt and have never been disappointed. ✅ Comfortable, breathable fabrics ✅ Fast... See more


Company details

  1. Activewear Store

About Echt Apparel

Information provided by various external sources

ECHT
Merging performance with the lifestyle, ECHT offers cutting edge designs with the function and durability to go with it. Experience clothing engineered for the modern day athlete.

Contact info

3.8

Great

TrustScore 4 out of 5

19K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordered a bunch of gear in the recent…

Ordered a bunch of gear in the recent sale. Arrived only 2 days later. Great quality & great service.

August 15, 2025
Unprompted review
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Reply from Echt Apparel

Hey Tracey! Thanks for your review! We’re so glad your order arrived quickly and that you’re happy with the quality. Appreciate your support 💙

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Rated 5 out of 5 stars

I’ve been buying from echt for years…

I’ve been buying from echt for years now and never once been disappointed with the quality or fit 10/10 gym wear.

August 15, 2025
Unprompted review
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Reply from Echt Apparel

Hey Tyler! Thanks so much for your support over the years! We’re so glad to hear you’ve been loving the quality and fit of our pieces. Your 10/10 review means the world to us 💙

Rated 5 out of 5 stars

Tighter through the legs.

Great colour and product. If you don't skip leg day they will be a lot tighter than in the photos.

August 15, 2025
Unprompted review
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Reply from Echt Apparel

Hey Dan! Thanks so much for your review! We’re glad you love the colour and product. Appreciate the feedback!

Rated 1 out of 5 stars

Would not have been buying from here if…

Would not have been buying from here if I had of known hassle to return

August 8, 2025
Unprompted review
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Reply from Echt Apparel

Hi Karissa, Thanks for sharing your feedback. We’re sorry to hear that your return experience wasn’t as smooth as you expected. We always aim to make returns as straightforward as possible and encourage customers to review our return policy before ordering to help avoid any surprises. We appreciate your honesty and will take your comments on board as we continue to improve our processes.

Rated 2 out of 5 stars

Frustrating Sizing and Return Process

I recently ordered two pairs of leggings from ECHT (Etched), one in extra-large (size 14) and one in extra-extra-large. I’m usually a size 12–14, but the extra-large was so small I couldn’t even get it past my thighs. Definitely not a true size 14. Very disappointing and misleading.
The leggings were only $21, but to return the XL I had to pay $10.95 for postage using their return system, even though the leggings are light and would probably cost less to post back myself. But you’re not given that option. So now I’ve paid $31.95 for a pair of leggings that didn’t even fit.
I’ve requested an exchange for the extra-extra-large or at least a store credit, but overall I’m just really fed up with brands calling things “extra-large” when they clearly aren’t. It’s frustrating and unfair to customers.

July 31, 2025
Unprompted review
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Reply from Echt Apparel

Hi Cheryl, Thank you for taking the time to share your feedback and we're really sorry to hear about your experience.
Sizing can definitely vary between styles, which is why we strongly encourage customers to check the individual size chart on each product page prior to ordering. We try to be as transparent as possible with garment measurements so you can find the best fit.
We value your support and hope to make your next experience a much better one.

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Rated 1 out of 5 stars

They used to be good but now the…

They used to be good but now the material is so thin or too thick! I just received my order and sports bra with no padding so disappointing.

August 5, 2025
Unprompted review
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Reply from Echt Apparel

Hi Jia, Thank you for taking the time to leave a review, we’re sorry to hear you’re disappointed with your recent order. We’re always working to improve our products, and feedback like yours is incredibly helpful.
We appreciate your past support and hope we can regain your confidence in our products.

Rated 5 out of 5 stars

I look and feel amazing

Amazing sale, great prices, quality of clothes is incredible and I look amazing!! Highly recommended thank you, one step closer to a great work out

August 4, 2025
Unprompted review
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Reply from Echt Apparel

Hey Liam! Thank you so much for the lovely review! We’re thrilled to hear you’re loving the pieces! Nothing better than feeling amazing and being ready to smash your workouts 💪 Appreciate the recommendation!

Rated 5 out of 5 stars

Easy and comfortable

Website is super easy to use and it was delivered very fast which i loooved, the shorts are super comfortable with really deep pockets and no middle seam which is great cause you wont get cameltoe (; feels nice to the touch which is an added bonus

July 15, 2025
Unprompted review
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Reply from Echt Apparel

Hey Paige! Thank you so much for the amazing review! We're so happy to hear you loved the fast delivery and found the website easy to use 🙌 And yes - no middle seam, deep pockets, and all-day comfort? Total game-changer! So glad you're loving the feel and fit 💕

Rated 5 out of 5 stars

Stoked

Absolutely love my clothes I received and the quality. I cant wait to get more.

July 7, 2025
Unprompted review
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Reply from Echt Apparel

Hey Stevie! Thank you so much! We're thrilled to hear you love your pieces and the quality 🤍 We can’t wait to get more to you soon!

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Rated 1 out of 5 stars

I really wanted to like this company

I really wanted to like this company, but honestly, my experience was pretty disappointing. I understand businesses have policies — fair enough — but there was absolutely no discretion or flexibility shown, even in a situation where it clearly would’ve made sense. It felt like I was just another number, not a valued customer.

If you’re looking for a business that actually listens, shows a bit of understanding, and treats people like people — I’d look elsewhere. There are better options out there that won’t hide behind rigid policies instead of using basic common sense.

July 10, 2025
Unprompted review
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Reply from Echt Apparel

Hi Mitchell,

Thank you for taking the time to share your feedback — we're genuinely sorry to hear you had a disappointing experience with us.

While we do have policies in place to help ensure consistency and fairness, we never want our customers to feel unheard or undervalued. Your feedback has been shared with our team, and we’ll be reflecting on how we can approach these situations with more care and flexibility moving forward.

We appreciate you giving us a try and are sorry we missed the mark this time.

Rated 1 out of 5 stars

brought a hoodie and t shirts

brought a hoodie and t shirts.
The hoodie has been washed no more than twice using instructions given! The green hoodie has changed it's colour, it's got different types of light green spots, started on the hood after first wash, second wash it's on the arm. I Spent quite a lot of the order all together. I would never buy again which is a shame because actually loved the hoodie and would have spent more

April 20, 2025
Unprompted review
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Reply from Echt Apparel

Hi Drew!
Thank you for your feedback. That’s definitely not the standard we aim for.
If you haven’t already, please reach out to our customer care team at support@echt.com.au with your order details and a photo of the issue — we’d be more than happy to investigate and assist further.
We truly appreciate your support and hope we can regain your trust. 💙

Rated 3 out of 5 stars

Quality could be better

Quality could be better

May 21, 2025
Unprompted review
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Reply from Echt Apparel

Hi Gabrielle, Thank you for your feedback — we’re sorry to hear the quality didn’t meet your expectations. We're always working to improve, so if you're open to sharing more about your experience, we’d love to hear it. Please reach out to us at support@echt.com.au. Your input really helps us do better!

Rated 5 out of 5 stars

Great puffer vest

Great easy ordering, my product arrived in record timing and was perfect, just what I was hoping for and the sizing was spot on. Quality was spot on.

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Echt is a solid choice

Echt is a solid choice for stylish, functional activewear, especially if you catch a sale. Own a few items from Echt and have never been disappointed.

✅ Comfortable, breathable fabrics
✅ Fast shipping and easy ordering
✅ Good value during sales

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Hands-down the Best Store!

I can’t say enough good things about Echt. The customer service is truly exceptional—the best I’ve ever experienced anywhere. Every interaction has been warm, helpful, and professional, and you can tell they genuinely care about their customers.

On top of that, the quality of the clothes are outstanding. I’ve had some of their pieces for over four years, and they still look and feel amazing. The materials are durable, the craftsmanship is top-notch, and the styles are timeless.

Definitely the quality clothing and service that goes above and beyond, look no further. This store has definitely earned a lifelong customer in me!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Super comfy

Love these leggings. I like that there is no seam in the front and the pockets on the side. They also feel super comfortable. Sizing was good too. Happy to buy again as my basic leggings for the gym.

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy customer!

Online shopping is good for me as I don’t live in the city and the quality of the materials is super good! I have a pair of tights that I’ve owned for nearly 3 years and they’re still going strong! My recent delivery I loved all my clothing, just the jumpers where a bit to big for a size 12-14 but hopefully I can get a exchange for a smaller size

May 9, 2025
Unprompted review
Rated 4 out of 5 stars

Exceptional products but store credit was tiring and expensive

Exceptional products and excellent return / credit process. I'm obsessed.
Edit to update: I was really disappointed about the returns ultimately as they only offer store credit for discounted items. A lot of things I wanted to exchange for were out of stock / no sizing and I had to make multiple purchases and pay postage to return multiple items to get a good fit. I'm glad I finally just bought a hoodie with my credit and was done with the process. I have to say the Pink Velvet Jacket is divine and every single time I wear it I get so many compliments. I would have bought another in black or green but no sizes available. I do love the foldover leggings but sadly not enough colours and sizes. I hope they make matching blue tracksuit pants for the blue track hoodie as that blue doesn't match the other blue Echt leggings I have sadly. But be aware returns are a store credit if buying in a sale or with a discount.

May 8, 2025
Unprompted review

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