Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing s... See more
Company replied
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Can't knock the service, prices are so much better than on the high street. Only reason I'm not giving five stars is because the loyalty points you receive for purchases expire after 11 days. This is... See more
Company replied
Ordered 5 items and only received 4. Zero communication from the store. No confirmation of order when you buy something, no dispatch notification, and most importantly no reply when I tried to messag... See more
I bought a GS EGO 2 2200mAH battery reasonably priced, prompt delivery. First one I bought was faulty which with some electrical products can be expected but on contacting MCR vapes they promptly repl... See more
Company replied
Company details
Written by the company
Welcome to EcigstoreUK, the UK’s largest online vape eliquid store and supplier of vape kits, vape tanks and replacement coils. Our mission is to provide you with the best quality e-liquids and vape hardware at the best possible prices.
Contact info
Unit 6 Harris Street, m8 8eg, Manchester, United Kingdom
- info@ecigstoreuk.com
- ecigstoreuk.com
3.4
Average
204 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items are always in stock and the…
Items are always in stock and the delivery is second to none - super fast
I find the site easy to navigate
April 12, 2023
Unprompted review
Reply from MCR Vapes Limited
Hi Rodney,
Thank you for your kind review. We are happy that you are glad with the service. Looking forward for your next visit.
Kind Regards
Ordered £50 of liquid on the 25th of…
Ordered £50 of liquid on the 25th of march, still received nothing, royal mail tracking number is not valid, they finally got back to me 3 days ago (5th April) to ask for order number, heard nothing since. Hopefully it gets sorted. (Edit) Apparently an email was sent saying, that one of flavours was out of stock, which could be true as I've missed emails in the past, so I've put up 3 stars, and see how long it takes from now 11-4-23.
March 25, 2023
Reply from MCR Vapes Limited
Hi John,
We are sorry you are not satisfied with your purchase. We sent you an email that you have not responded. We sent your order on 11th and it is delivered the very next day. Kindly do contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Quick easy to order and received quickly
March 23, 2023
Reply from MCR Vapes Limited
Hi Yvonne,
Thank you for your 5 star review. We are happy that you are satisfied with our service. Looking forward to serving you again in future.
Kind Regards
I gave this score because 2 of the 10k…
I gave this score because 2 of the 10k vapes are faulty but the rest of the order is fine
March 25, 2023
Reply from MCR Vapes Limited
Hi Louise,
We are sorry you are not satisfied with your purchase. All of these bars are from the same supplier and from the same manufacturer. Maybe you do not use them according to the recommendations. Kindly contact us at info@ecigstoreuk.com for further assistance.
Kind Regards
Completely different item arrived
March 26, 2023
Reply from MCR Vapes Limited
Hi Anon,
Thank you for your review. We are sorry you are not satisfied with your purchase. You ordered the purple rainbow and we mistakenly sent purple. You asked for a partial refund and agreed on £6. We immediately refunded your payment but after the refund, you give us negative feedback. You should contact us for further assistance.
Kind Regards
Reply from MCR Vapes Limited
Hi Dorice,
Thank you for your positive review. We are glad we are able to meet your expectations. Looking forward to Serving you again in the future.
Kind Regards
Reply from MCR Vapes Limited
Hi Darren,
Thank you for your positive review. We are happy that you are glad from our service. Looking forward to serving you again in months to come.
Kind Regards
Reply from MCR Vapes Limited
HI Ross,
Thank you for your kind review. Looking forward to your next visit.
Kind Regards
Fast shipping and great communication
Fast shipping and great communication. Got what I needed. Highly recommend.
March 13, 2023
Reply from MCR Vapes Limited
Hi Bozena,
We are happy to hear that you had a great experience. Your review made our day. We hope to see you again.
Kind Regards
Fantastic
Fantastic, after if ordering in the afternoon my items arrived the following morning, everything was as it should be, packaged well. Would recommend
March 10, 2023
Reply from MCR Vapes Limited
Hi Tanya,
Thank you for your positive feedback. We are glad to hear that you enjoyed our service. Thanks again for your kind words and for being a fantastic customer.
Kind Regards
Reply from MCR Vapes Limited
Hi,
Thank you for your positive review. We are glad to hear you enjoyed our service. We hope to serve you again.
Kind Regards
Great service
Great service, great flavour just wish the free postage was a bit quicker
February 25, 2023
Reply from MCR Vapes Limited
Hi Benjamin,
Thank you for sharing your kind words with us. It means a lot to us and our entire team. We look forward to improve our shipping time and look forward to seeing you soon.
Kind Regards
Reply from MCR Vapes Limited
Hi Sue,
Thank you for leaving a 5-Stars review. We are glad that the team has managed to meet your expectation. Thanks again & we hope to serve you again in future.
Kind Regards
Wouldn’t help me at all with the broken…
Wouldn’t help me at all with the broken tracking link they have sent me
February 28, 2023
Reply from MCR Vapes Limited
Hi,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We have sent you your tracking number. Please feel free to reach out to info@ecigstoreuk.com with any further comments, concerns or suggestions you have so that we can make your experience a better one.
Kind Regards
Easy to order quick delivery aswell
February 25, 2023
Reply from MCR Vapes Limited
Hi Emma,
Thank you so much for taking the time to leave us feedback. Looking forward to seeing you again soon.
Kind Regards
Unfortunately the juice I was after was…
Unfortunately the juice I was after was sold out after purchase but they wer quick responding to let me know and offer me a different flavour or a refund with no hastle so very good
February 24, 2023
Reply from MCR Vapes Limited
Hi Christopher,
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!
Kind Regards
Great customer service
Great customer service and speedy delivery. Called up because I selected the paid delivery option when I was eligible for free delivery. received a refund of my delivery after 24 hours as promised.
March 1, 2023
Reply from MCR Vapes Limited
Hi,
Thank you so much for taking the time to leave us a 5-star rating. It’s much appreciated!
Kind Regards
Good quality and fast delivery
February 13, 2023
Reply from MCR Vapes Limited
Hi Thomas,
Thanks so much for sharing your experience with us. We hope to see you again soon!
Kind Regards
Very good online store
Very good online store, good viewing website and fast delivery
February 7, 2023
Reply from MCR Vapes Limited
Hi Lukasz,
We’re really grateful and appreciate you taking the time to share your rating with us. Looking forward to your next visit.
Kind Regards
Reply from MCR Vapes Limited
Hi Marc,
Thank you for your 5-star review. We are happy you had a great experience with us. Looking forward to serving you again in future.
Kind Regards
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