EcigZoo Reviews 

611
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and hav... See more

Rated 5 out of 5 stars

Used ecigzoo for the first time and certainly won't be the last. I ordered my efest LUCv4 charger along with a few other bits on Friday afternoon around 3ish and they arrived first thing Saturday morn... See more

Rated 5 out of 5 stars

Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember h... See more

Company replied

Rated 5 out of 5 stars

I ordered a bottle of 72mg nicotine in a VG Base I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score! Definitely recommend I have ordered previ... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Started and staffed by ex-smokers, now vapers, back in 2012. Our aim at EcigZoo is to offer a great service with prompt dispatch and good prices. We stock a full range of e-cigarettes, mods, e-liquids from all the main manufacturers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

611 reviews

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No recent history of asking for reviews

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5.0

All reviews

(611)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!

Customer service is excellent, advice is honest and very helpfull, great staff and a well run shop. Great value for money and if i have a problem there always willing to help sort it out to the best of their ability!

June 6, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Great selection of vaping gear and juice. Quality service with we'll informed and helpful staff.

May 28, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic place to go

Fantastic place to go for all your vape needs that are reasonably priced the staff are very friendly, easy to talk to and very helpful. I would definitely recommend this shop to my friends

May 28, 2016
Unprompted review
Rated 3 out of 5 stars

Quick delivery but cheap/nasty eliquid.

Do yourself a favour and spend a few more quid on premium juice.

April 26, 2016
Unprompted review
EcigZoo logo

Reply from EcigZoo

Hi Robert,

Thanks for the review and we agree the more expensive liquids which cost more are much better. They cost more for us to buy in and hence retail for more. You chose our most basic, cheapest liquid on the site at £17.99 for 100ml. Many customers like it, its basic and cheap. We have lots of other ranges however to put it into the 100ml equivalent for comparison they would cost £26 (£4 per bottle)-£85 (£12.99 per bottle) per 100ml although they are mostly sold in 10ml-30ml bottles. We try and provide a range to please those who want to buy the cheapest most basic liquid and those that put flavour first. The choice is there.

Rated 4 out of 5 stars

Qwer

It would of been 5stars if they didn't take.So long on updating the point system.

February 22, 2016
Unprompted review
Rated 5 out of 5 stars

Very helpful

Recommended by a friend. Was not disappointed. Arrived very quickly and answered a query I had very satisfactorily. I ordered the starter ecig pack and very impressed. I could set up shop with number of cigs I have tried but this one beats all! I have cut smoking down dramatically and hope to be a non smoker very soon.

February 11, 2016
Unprompted review
Rated 5 out of 5 stars

review

Order came next day
Packaged well
Order as stated no complaints
Will use again highly recommend

February 5, 2016
Unprompted review
Rated 5 out of 5 stars

Bang on

I ordered a bottle of 72mg nicotine in a VG Base
I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score!
Definitely recommend

I have ordered previous pre mixed juices from ecigzoo before also and if my memory serves me well, I chose the same delivery option and it came within 5 working days :)

January 29, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent prices, service and delivery

I fell across the website by chance, but what a lucky trip it was. I placed my order easily, created an account with ease, and was confirmed, contacted when assembled, contacted as sent out, and contacted as delivered. The whole experience was so slick and professional, and the quality of goods second to none. I cannot recommend EcigZoo highly enough- well done chaps- many thanks!!!!

January 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service

Order liquids at least two to three times a month always arrive quickly. Any problem I have had has been resolved quickly

January 13, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I bought e liquid multiple times. My order came quick and well packed. Slight issue with 100ml size however it comes with sealed bottle and refueling your e cig with is a careful process ;).

December 7, 2015
Unprompted review

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