Eclipsecarsales Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful and friendly, while consistently providing a relaxed, completely pressure-free environment when browsing vehicles. Buyers also deeply appreciate the remarkably smooth and straightforward purchase process, noting that all necessary arrangements are handled efficiently from start to finish. Some reviewers were not happy with unexpected mechanical problems arising shortly after purchase, alongside frustrating difficulties concerning vehicle maintenance and aftercare support. A few people also mentioned experiencing poor communication and unresolved disputes regarding essential vehicle documentation, administrative paperwork details, or purchased warranty packages.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the purchasing process. Reviewers... See more

Service

Users describe positive interactions with service, highlighting a friendly, professional, and no-pressure... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions divided between highly satisfying... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff who are consistently helpful,... See more

User experience

People report positive experiences with user_experience, highlighting a relaxed and pressure-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a car online I arranged a testdrive, went to test drive the car and ended up buying a total different car. I was greeted and then left alone to browse the place which I liked as felt no p... See more

Rated 5 out of 5 stars

This is the 2nd car I have purchased from Eclipse. I bought a Range Rover Evoque and there were a couple of minor problems such as central locking and gear selector, These were sorted out quickly an... See more

Rated 5 out of 5 stars

This was a good experience of buying car, not my favourite thing to do. We were left to browse and make our own decisions without any pressure at all. Very helpful staff, there to answer any ques... See more

Rated 5 out of 5 stars

The service was great and everyone very helpful. Paul and his colleagues were fantastic. My daughter bought Skoda Fabia 3 estate this year and was over the moon with her purchase. So we followed a... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(246)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous !! Roy and his team made the whole…

Roy and his team made the whole experience of buying a car a pleasurable, hassle free enjoyable experience.
We saw a car online made a time to go and see it and from the minute we arrived he made us feel welcome, let us look over the car at our leisure without breathing down our necks or giving us the ‘hard sell’🤗
It didn’t take us long to decide that we wanted it and from then on, Roy took all the tedious stuff out of our hands…….explained EVERYTHING and how it would all work.
Along with all the ‘business’ we talked about all sorts of things (Dogs mainly😂) the whole experience was a genuine pleasure.
Roy is honest and fair and in this day and age those qualities are rare.

May 12, 2023
Unprompted review
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Rated 1 out of 5 stars

i bought a bmw from eclipse recently…

i bought a bmw from eclipse recently and had nothing but issues , on the drive home noticed something incorrect with the front left wheel it was rubbing and making noise, this resulted in me taking it to a tyre garage and having all 4 tyres changed as they were all worn and cracked in places , upon the tyres being fitted the garage had a great difficulty with the front left alloy all the screws were bent and corroded upon further inspection they established the hub was severely damaged and it would require replacement, this made me feel wary as the vehicle only had 12400 something miles on the clock so i ran a private number plate check on the vehicle and unbeknown to me it had been in a crash front end left side damage, upon finding this out i took the vehicle into a body work specialist who confirmed the car has infact taken a large impact on the left side the doors didn’t match up the spray job was poor with residue left over the locking mechanisms the front bumper being a different colour to the rest of the paint work, when you opened the door it clunked down and the body work shop said this is because the frame of the vehicle is bent , it has severe damage to the A and B pillars of the car and advised the car should infact be written off, of course i wasn’t prepared to have the vehicle and eclipse took the vehicle back and refunded me, however within the week said vehicle is put on the website for sale without any mention of the fact the car has been in an accident which i find infuriating because that is potentially putting peoples life’s in danger! the communication has been poor and minimal , completely non apologetic for selling me a vehicle like that but them putting it back up for sale shows they are just interested in money not real cars or sales! i would recommend to avoid this company at all cost , always remember to check every part of a used car with a fine tooth comb incase you find your self in my position !!! i will be reporting this further!

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Good Experience

The whole process from my first call to the office to collecting the car was first class, questions asked were replied too with cander , thank you, would gladly recommend.

February 6, 2023
Unprompted review
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Rated 1 out of 5 stars

AVOID this car company..

AVOID this car company..
We bought a car for our 17yr old who’s learning to drive…a little Peugeot 107
Various things wrong with car contacted garage to highlight. We were told they would come back to us and guess what!!!
Not a thing…
All smiles when you are buying the car but guess what🤡🤡

January 2, 2023
Unprompted review
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Reply from Eclipsecarsales

Thank you for your 1 star review.
We have however called you daughter at the very least twice to book her in but she doesn't pickup. We have also emailed. Even though the car is 15 years old we still want to help with any niggles BUT we can only do this if you make contact. Please call us on 02382028811 to book in. Many thanks

Rated 3 out of 5 stars

Nice Car Low part exchange

Car is fine, as described, although two rear tyres were very close to legal limit and replaced a few days after purchase. About 2/3 of the new tyre price was given as an allowance at the time of purchase. Part exchange price was lower than quoted , albeit, several weeks previously and about £600 lower than quoted by several online companies, Good service and would use again but would do so without part exchange and sell privately.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Brilliant.

The sales people are very friendly and helpfull. Helped me get the best deal for my car and the transaction was very smooth.

Well recomend this dealership to anyone looking for a new car

December 10, 2022
Unprompted review
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Rated 3 out of 5 stars

Bought an Audi Q3 from Eclipse cars

Bought an Audi Q3 from Eclipse cars, Paul was helpful on the day but the aftercare from him is appalling, he promised to contact me with issues I had that was 2weeks ago , there secretary is very helpful , I’ve requested a 2nd key with no response , they paid for 2 tyres but when fitted the back 2 were needed to be replaced at my expense , not my best buying experience,

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, no questions unanswered.
Coffee and a good chat about the purchase.
Friendly polite staff that go the extra mile.
10 out of 10 from me.

August 30, 2022
Unprompted review
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Rated 4 out of 5 stars

Arranged to collect car at 4pm

Arranged to collect car at 4pm, waited till 4:20 due to previous buyer arriving late and was told it would be another 10 mins. Handover eventually at 4:45. Vehicle now needs new sensor but apart from that seamless and wonderful vehicle so far.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Roy and his team were helpful and…

Roy and his team were helpful and friendly without being pushy allowing for us to take the time we needed to look around the car we were interested in and subsequently bought. Roy made the process of buy our new car very easy. Highly recommend.

May 5, 2022
Unprompted review
Rated 4 out of 5 stars

Best customer care I have come across…

Best customer care I have come across in a long while!
Paul & his team were very helpful and professional during the whole process from start to finish and the quality, standard of the car is amazing!
Will definitely recommend and come back for my next car upgrade.

April 11, 2022
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Rated 5 out of 5 stars

Brilliant service

Paul made it so easy with great communication especially after travelling a long way. Car was exactly how described and part exchange was easy. Would highly recommend these guys. Great site easy to find.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found staff very helpful and made it easy to complete purchase.
My only reservation was that I have still not receivednthem correct MOT Certifiacate for the veheicle. All I was supplied with was a DVLA printout. Hopefully I will receive it soon

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very Professional

Very Professional
Very Professional sale from Wayne of my C4 Picasso, accurately described, great price and from my first phone call to handover day communication, knowledge, and attention to detail were second to none, I travelled from Fife Scotland and was not disappointed, would highly recommend Eclipse to family and friends, First Class and my new car was Immaculately presented.

November 30, 2021
Unprompted review

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