Eclipsecarsales Reviews 

245
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and knowledgeable staff, ensuring a pleasant, pressure-free buying process. Many highlight the exceptional service and customer support, appreciating their willingness to help and efficiently resolve concerns. The user experience is described as smooth, easy, and hassle-free, leading to confident purchases. However, some customers noted significant issues with purchased vehicles, such as major engine problems or faulty components shortly after collection. A few also felt after-sales support was lacking, expressing dissatisfaction with issue resolution and perceived lack of accountability. Some reviewers reported vehicles with safety concerns like worn or unsuitable tyres.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their friendly, professional, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the friendly, professional, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and professional staff who... See more

User experience

Clients share positive opinions on user experience, with many describing the purchase process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service in a friendly, no pressure environment. I'd been communicating with Tom the week leading up to my test drive, as I wanted to be able to drive the car away that day if I like it. Tom kept... See more

Rated 5 out of 5 stars

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to de... See more

Rated 5 out of 5 stars

This is the 2nd car I have purchased from Eclipse. I bought a Range Rover Evoque and there were a couple of minor problems such as central locking and gear selector, These were sorted out quickly an... See more

Rated 5 out of 5 stars

Tom has been absolutely amazing from start to finish, this is our 3rd purchase with Eclipse cars and honestly cannot think of 1 fault. Service has been professional, full of knowledge and helpful.... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

245 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(245)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased my new car from Danny

I purchased my new car from Danny, I wasn’t quite sure what I wanted, Danny listened to what I had in mind and he pointed me in the right direction and I found the perfect car, no pushing just honest advice. Thank you Danny I love my new car 👍🚗

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

What a refreshing experience I had when…

What a refreshing experience I had when looking to get my partner a newer car. The sales manager Danny could not be more helpful. Great general knowledge of all the vehicles we looked at and I did not at any point feel like I was being sold too. I will definitely recommend friends and family in future.

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent choice available & matched by excellent customer care

Popped by just to look at cars and came away having bought one! Super pleased with the selection available, catering to all budgets, likes & needs. There was no heavy pressure to buy, really friendly and relaxed sales people & we liked that it’s a local company. Excellent customer care. Will be back for a second car when the time is right!

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

We first class treatment

We arrived a little like a whirlwind. Looking at a car, but we found another which was much more pleasing to the Eye. The team at eclipse were very helpful and Tom guided us through process with great ease and professionalism. The whole team made us feel very welcome and by the end it was like saying goodbye to old friends. I would use company again, and have already recommended them to friends. We are both very pleased with our new perches.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Checked out there cars on line

Checked out there cars on line, wanted something automatic and more modern than my X Trail, found a Range Rover that fit my budget and requirements.
Went up there just idly strolling round, a guy said hi, I asked him where it was, only just come in, I went up the road for lunch, he got the car there for me to have look at, I liked it, he offered a trade in, deal done, not at any point was there any pressure, we agreed a change over day, he advised me getting mine in before the month ended to get my tax refund, which he did, got the new taxed on first of month, again he did it for me, absolutely brilliant place.

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Purchase my car


Purchase my car
I was very happy from start to finish with my experience of purchasing a car from Eclipse. Tom was very welcoming and helpful , the whole process was made simple and easy. Tom kept me informed throughout, so I was satisfied with the service I received.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

The whole team were very helpful

The whole team were very helpful, dealing with Ryan initially, then Becca to go through the finer details and finally Tom who made the collection and handover very smooth indeed.
A quality out indeed

May 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience, lovely Becks was our sales person, very helpful. Swift, easy purchase with everything ready for us on collection- would definitely return and recommend

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

The sales staff were helpful

The sales staff were friendly, knowledgeable and helpful. The transaction was smooth, and they did what they said they were going to do - and when they said they would do it.

April 22, 2026
Unprompted review

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