AVOID! AVOID! AVOID! The salesman was very helpful and I'm pretty sure the workmen do a great job, but I did not meet any. The office 'management' of our booking was appalling and resulted in extrem... See more
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Excellent service from start to finish. Polite, tidy and very hard working. Highly recommend. Laiba was very efficient with messaging me and keeping me up to date with the whole process. Eco 4 scheme... See more
Company replied
The registration & eligibility process was made simple. The admin staff were friendly and efficient. Snow delayed the work but we were kept informed throughout. The men doing the work were hardworking... See more
Company replied
Absolutely excellent. I was very dubious at first but no need a relative had a new boiler and loft insulation under the Government Grant scheme. It was 100% funded. Two teams arrived one team did t... See more
Company replied
Company details
Written by the company
ECO Energy Services offers the Government Funded ECO4 Scheme for free boiler replacement with Installation. Other Grants; 1- First-time central Heating Grant 2- Air-Source heat Pump Grant 3- Insulations Grant. Experience exceptional energy savings with our wide range of free grants provided to low-income household. Save money on energy bills, improve EPC ratings and enjoy sustainable warmth all year.. A Gateway to Boost your EPC Rating & Warmth.
Contact info
124-128 City Road, EC1V 2NX, London, United Kingdom
- +442045259721
- hello@ecoenergyservices.com
- ecoenergyservices.co.uk
4.2
Great
789 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Pain in a*se
Pain in a*se! Constantly cold calling. I have blocked over 15 of their numbers.
Any more and will start invoicing them for time!
And now they are lying about calling me!
September 23, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you for sharing your feedback. Could we kindly ask you to recheck if the calls you received were indeed from Eco Energy Services, as we are unable to locate your details in our system?
Please note, our company strictly follows policies to respect the choices of customers. Once someone opts out after filling an application, we ensure they are not contacted again. We take such matters very seriously, and your feedback helps us maintain those standards.
If you could provide us with your postcode or the number you received calls from, we would be happy to investigate this further for you
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Unorganised, Unprofessional and Unresponsive
I contacted Eco Energy Services Ltd to apply for an ECO4 boiler replacement. At first, the process looked straightforward, they reviewed my documents and photos and confirmed that I qualified.
They scheduled a property survey but rescheduled it from their side.
Eventually, a technician did come out and completed the visit.
However, things went downhill from there. During the survey, I received a call from another team member trying to book the same survey, clearly unaware it was already in progress. This suggested a lack of internal communication.
After that, the company went silent. I first followed up via WhatsApp, which is how they had been communicating with me, but I was completely ghosted, by both the company and the technician who came for the survey. I then called twice; each time I was told they’d get back to me, but nobody ever did.
On my following attempt by phone, I was told that my property is “too efficient” (FYI I have a E-rated EPC, a broken pre-2005 electric boiler, and a non-functioning electric shower). I asked for clarification on how this decision was made. The representative said she would transfer me to someone who could explain but instead, I was left waiting, and the call was eventually cut off.
It also raises the question: how are government-funded schemes being entrusted to companies that operate like this; -without any sensitivity or respect towards the people they're meant to support?
I understand that every business needs to make money, but if this is how they operate at the early stages, with poor communication, missed follow-ups, and vague, unexplained decisions, I have serious doubts about how professional or reliable they would be if actually awarded the job… as in “What happens if someone experiences problems midway through an installation and needs urgent follow-up? Would they simply be ghosted?
Overall, a disappointing and frustrating experience.
September 3, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the poor communication and frustration caused. This is not the level of service we aim to provide, and we fully understand your concerns.
To help us investigate this properly, we kindly ask you to contact us through the email address provided on our website with your postcode and details of your case. This will allow us to trace your application and provide a clear explanation, as well as ensure you receive the support you should have had from the start.
Your feedback is very important to us, and we are committed to learning from this and putting things right.
Great work and super fast
February 4, 2025
Reply from ECO ENERGY SERVICES LTD.
We sincerely appreciate your positive review and are glad to hear you're happy with the work carried out. Our team works hard to deliver a smooth, professional service, so it’s rewarding to know we’ve achieved that with you.
Thank you for choosing Eco Energy Services!
Avoid
The boiler installation was fine and it's working well. The loft insulation was something else entirely. My loft is part boarded and I was told the boards would be taken up, insulation laid and boards laid back on top. NOPE! Insulation was laid on top of the boards, totally useless for loft storage
April 21, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you for your feedback, Jacqueline. We’re glad the boiler is working well, but sorry to hear about the loft insulation. Our team will contact you to discuss and sort this out with you; every concern raised by our customers is always addressed.
Fast efficient and polite. Great service!
The team were contracted to install my boiler. I was very pleased with both the service and product. The team were fast, efficient and polite. Very happy indeed!
January 1, 2025
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
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Good experience
Good experience. Water pressure was a bit high but overall was a good one
August 12, 2025
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Very quick
Very quick and did a good job. Happy with the service although they did leave a bit of a mess.
January 13, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you for your feedback! We’re glad to hear you’re happy with our service. We’re sorry about the mess left behind and will make sure to address this with our team to improve in the future.
Diabolical
Someone who barely spoke English called me using a phony English name. Didn't introduce his organisation, and started talking about a boiler replacement. When I finally found out who he was and who he worked for I reminded him that I had expressed an online interest in external wall insulation, not a new boiler. He then hung up on me.
August 11, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
We’re sorry to hear about your recent experience. Our team always aims to be clear and professional when speaking with customers. In this case, we were trying to check your eligibility under the ECO4 Government Grant, which sometimes means customers who initially apply for external wall insulation may also qualify for a fully funded boiler replacement. We understand this can be unexpected, and we should have explained it more clearly from the start.
Please be assured we take communication seriously and will review this internally to make sure future calls are handled with complete clarity and courtesy. If you’d still like to discuss your eligibility for insulation or other improvements, we’d be happy to arrange this at a time convenient for you.
The engineers were on time and were…
The engineers were on time and were helpful and friendly the work was very good no issues
May 1, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
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The service was quick and the boiler…
The process and service was quick. The boiler instalation was excellent. The few things I notice were the little things. One of the workers said they were unable to fit the new radiator control nubes on the whole radiators properly because the radiator pipes were too small to fit them. He said in order to fit it on properly they would need to replace the whole radiatori's tubes for a bigger size.
As for the boiler, so far, it is walking ok apart that almost everyday the pressure gets too low, so I have to manually increase the pressure to get hot water, which is frustrating And the last thing, after drilling hole in the wall to check for insulation, the hole were not filled as promised by the workers eventhough they were reminded by me.
Overall I am satisfy.
I would have given it 5 stars if not because of these little things that also matter.
Nothwithstand, I really appreciate the workers genuine effort and cleaniness, the speed of response and installation, the excellent customer relationship.
I so appreciate it that I did recommend your service to others and will continue to do so.
Thank you very much
December 5, 2024
Reply from ECO ENERGY SERVICES LTD.
We sincerely appreciate your positive review and are glad to hear you're happy with the work carried out. Our team works hard to deliver a smooth, professional service, so it’s rewarding to know we’ve achieved that with you.
Thank you for choosing Eco Energy Services!
Installation was done in 1 day
Installation was done in 1 day. Tidy workmen. Polite and helpful.
April 16, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our team. Knowing that we met your expectations makes all the difference to us.
If you ever need anything in the future, we're just a call or message away.
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Very good service… friendly and easy to…
Very good service… friendly and easy to reach team
July 12, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
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After dealing with an old boiler that…
After dealing with an old boiler that caused numerous problems and incurred high repair costs, I reached out to E Eco Energy Services. My application was processed quickly, and I received a date for the installation, which was completed within two weeks.
The new boiler is fantastic and perfectly designed. After spending a lot of money on the old unit, I am now very happy to have a reliable boiler that works as it should.
May 13, 2025
Unprompted review
Reply from ECO ENERGY SERVICES LTD.
We sincerely appreciate your positive review and are glad to hear you're happy with the work carried out. Our team works hard to deliver a smooth, professional service, so it’s rewarding to know we’ve achieved that with you.
Thank you for choosing Eco Energy Services!
It was very quick service with in one…
It was very quick service with in one week I got my new boiler amazing job was done
May 5, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
Arrived promptly and dealt with issues…
Arrived promptly and dealt with issues well. Stayed late to get job done.
December 28, 2024
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
Great service
I have got installed the boiler under the ECO scheme from the government and all went throw nice and smooth. I have referred to friends already.
January 6, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our team. Knowing that we met your expectations makes all the difference to us.
If you ever need anything in the future, we're just a call or message away.
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Very good customer service
Super customer service before during and after installation of boiler and loft insulation would highly recommend
March 15, 2025
Reply from ECO ENERGY SERVICES LTD.
Thank you so much for your feedback and your trust in our service. We're really pleased to know that things went well overall. If there’s anything we can improve or support you with further, please don’t hesitate to reach out.
We're here to help; anytime.
The whole process of installation was…
The whole process of installation was ok and within time frame of one day
February 27, 2025
Reply from ECO ENERGY SERVICES LTD.
We sincerely appreciate your positive review and are glad to hear you're happy with the work carried out. Our team works hard to deliver a smooth, professional service, so it’s rewarding to know we’ve achieved that with you.
Thank you for choosing Eco Energy Services!
Reply from ECO ENERGY SERVICES LTD.
It was a pleasure assisting you, and we truly appreciate you taking the time to leave us such a kind review. Your feedback keeps us motivated to keep delivering the best service possible.
Wishing you many warm and comfortable days ahead!
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