EcoFlow Reviews 9,257

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-made and effective for various uses, from powering home appliances during outages to supporting off-grid living. Many people highlight the efficiency and performance of the solar panels and power stations, noting their quick charging capabilities and quiet operation. The ease of ordering online and the overall positive experience with the products are frequently mentioned. However, some customers also noted issues with delivery, specifically concerning packaging that led to damaged items or made handling difficult. There are also mentions of dissatisfaction with customer service, with some people reporting slow responses, unhelpful interactions, or difficulties resolving issues like defective units or incorrect parts.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, ease of use, and... See more

Quality

Customers consistently note positive experiences with quality, praising the devices as amazing, well-made,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise quick and efficient deliveries,... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report extremely negative... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing very poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product itself is amazing and has met every need I had for it. The shipping had something to be desired, specifically the packaging, the ecoflow box was inside a much larger box with no padding... See more

Rated 4 out of 5 stars

Portable Solar Panel works great, even better than expected. However delivery was a bit of an issue. Days without knowing where it was or when it moves again from where it was sitting.

Rated 4 out of 5 stars

I had heard mixed reviews about ecoflow and on balance decided to order the stream ultra x and a stream ac battery the order process was easy. However, the battery was out of stock and a stream max w... See more

Rated 4 out of 5 stars

I wanted to investigate a solar energy power back up. I really need to understand how this works as the panel keeps going off at the front and I cannot see what's going on with it. Would recommend... See more


Company details

  1. #16 of 16 best companies in Battery Store

Written by the company

Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.


Contact info

3.8

Great

TrustScore 4 out of 5

9K reviews

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Rated 1 out of 5 stars

Item not received

Item not received, no contact has been made with me after I’ve raised this issue on your website
No one is answer calls on the support number after a week of trying.
Customer service is terrible to say the least.

April 11, 2026
Rated 5 out of 5 stars

Excellent

Excellent, speedy delivery and really easy to order online - thanks!

April 11, 2026
Rated 1 out of 5 stars

Eu power plug instead uk

I bought 2 EcoFlow 3-in-1 Qi2 Magsafe Apple Charging Station 1 from Amazon on 8 April and the second one from EcoFlow Uk on 11 April bought both items i arrived with eu power plug .
I contacted customer service for numerous times and emailed them 6 times I don’t have any resolution
I have 2 items I can use

October 22, 2025
Rated 5 out of 5 stars

Delta 3

Easy to order and found the information on each product very helpful in deciding which product would suit our circumstances, machine arrived within the quoted time frame.

April 15, 2026
Rated 4 out of 5 stars

IF ONLY.

if i had received an email telling me that my Delta 2 was guaranteed for 5 years i would be a happy man.It would be nice to have that confirmed.

April 15, 2026

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