EcoFlow Reviews 9,249

Easy to use, smart Energie Management.

Excellent solar generators and very happy with the Stream products

I bought a Stream Ultra Max, and was perfect, Stream Max and perfect, but last device was a Stream CA Pro and is not working since first day and after 1 week anybody from support react to me claims. I wish they will assist me finally but at this moment I'm very disappointed for the last transaction

I have a Delt 2 max . It has gone faulty and no longer works. Contacted customer service jumped through all hoops requested . They agreed it was faulty said they would get specialist to call me, never happened cannot get answers on phone emails they refused to answer. 5 year warranty if not stuck to so £550 out of pocket crooked company

Ecoflow river max failed after 8 months. Rang customer services numerous times. Waited ages holding on the phone for a response. They sent an email asking for further information which I immediately replied to. Waited a week for an email asking for further information. Won't output ac or dc. Won't charge from the mains or solar. Terrible service.

Received my brand new DELTA 3 Max Plus (€1,342) on March 25, 2026. From the very first power-on, the AC input showed 0W – the unit simply does not charge from the wall outlet.
I reported the defect within 3 days of delivery. What followed was 3+ weeks of frustrating back-and-forth:
• First response took 3 days
• The technical team gave me factually incorrect advice: they claimed the issue was related to the backup reserve setting. My battery was at 23%, the reserve was set to 50% – by their own logic, the unit should have charged. It didn’t.
• When I requested a return form, it was refused – they insisted the device was working fine.
• Now they’ve escalated to “after-sales service” with another 7–14 business days wait.
The solar charging works perfectly, which proves the AC input board is defective from the factory. This is clearly a hardware defect, not a settings issue.
For a €1,342 device, this level of support is completely unacceptable. No replacement, no return label, no solution – just delays and incorrect troubleshooting.
I’ve now formally demanded a replacement unit under German consumer law (§437 BGB) with a deadline. Let’s see if that gets a response faster than their support team.

За сега всичко работи много добре.

I did my research on this product and also looked into the company’s reliability—it checked all the right boxes.

Poor customer service don’t answer emails, poor order updates purchased 2 items 2 weeks ago and I do not know when I am likely to receive them not good service at all.

Best thing I’ve ever brought, hooked up to solar on my garage roof I converted into a gym runs a 55inch tv for 15 hours

Also fully recharged before I get back home from work everyday would recommend 200w Solar

I love everything from this company, the USB C to USB C at 240w charging everything correctly, GOOD QUALITY, falling in love with this company, support tickets were also pretty good. Thanks! Keep the good job.

Need to return order for refund not getting a reply never use again

Super Service

Did my research about this product plus the trustworthy of the company tick all the boxes..

you said me you change delta2 for delta3 and i'm waiting again

Item not received, no contact has been made with me after I’ve raised this issue on your website
No one is answer calls on the support number after a week of trying.
Customer service is terrible to say the least.