Ecomotive Reviews 

1,240
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, professional, and thorough during vehicle handovers, making every interaction pleasant and completely stress-free. Consumers also mention the remarkably excellent communication throughout the entire process, noting that drivers provide timely updates and arrive exactly on schedule. People deeply appreciate that automobiles are carefully cleaned, polished, and inspected prior to handoff, ensuring a seamless and reliable experience from start to finish. Reviewers consistently state that advisors always go above and beyond to explain all car features clearly, ensuring everyone feels comfortable before departing.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff during their vehicle deliveries, consistently... See more

Delivery service

Users describe positive interactions with delivery service, highlighting exceptional professionalism and... See more

Service

Customers consistently note positive experiences with service during their vehicle deliveries, highlighting... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors made them feel comfortable and... See more

Product

People report positive experiences with product, highlighting smooth and timely deliveries to their home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Had our vehicle delivered by Ian Roberts, what a wonderful experience! He messaged the day before confirming he will be with me the following day. Then delivered the vehicle within the time frame give... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Had our new car delivered by Jamie. He called and left a message when he was an hour away so that we knew when he'd arrive. He was careful with the car and conscious of not blocking in the neighbour... See more

Company replied


Company details

  1. Logistics Service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,240)

499 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul Smart offered a fantastic and…

Paul Smart offered a fantastic and professional service. Kept me updated from the day before delivery. And was able to show me around the car. Couldn’t be happier.

June 3, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jerrell
Regards
Gerald

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Rated 5 out of 5 stars

Excellent service

The delivery driver Tony contacted me the day before delivering my new lease car and arranged to arrive before I went to work, which meant I didn't have to rely on a family member to take delivery for me. Furthermore he took the time to help me connect my phone so that I could use it to operate satnav. A very efficient and helpful service.

May 22, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Geraldine,
Great to hear.
Regards
Gerald

Rated 5 out of 5 stars

Excellent car handover process

We had our new car delivered by Keith Shale - an excellent experience both prior with great communications and during the handover. Very clear and thorough handover of the car, cannot fault any aspect. Thanks!

May 29, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Kevin
Regards
Gerald

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Rated 5 out of 5 stars

Keith Shale delivered my car yesterday…

Keith Shale delivered my car yesterday 28 May, full profession checked in with me on the 27May with an ETA and all relevant updates and delivery day kept me 100 informed
Thanks for a outstanding experience 👍

May 28, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Finlay,
We really appreciate you sharing your positive experience.
Regards
Gerald

Rated 5 out of 5 stars

Very happy

Very happy! Thank you for your help Paul

May 29, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Beth

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Rated 5 out of 5 stars

Great service

David B delivered my cupr for me, he kept me updated with timings and showed me how everything worked. I couldn't ask for a better service.

May 26, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for taking the time to share your experience
Regards
Gerald

Rated 5 out of 5 stars

Paul McRobert was professional and…

Paul McRobert was professional and friendly throughout the delivery experience. His communication was brilliant. Thank you.

May 22, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Halley,
Pleased to hear Paul has provided a great service.
Thank you
Gerald

Rated 5 out of 5 stars

Friendly and professional

John and Jason were very friendly and professional when delivering my new car. They arrived on time and the handover process was smooth and enjoyable.

May 22, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Junior
Regards
Gerald

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Rated 5 out of 5 stars

Excellent

Mark J was friendly, explained everything in an easy to understand way, did not rush and was open to questions. Made buying and receiving my new car experience even better :)

May 19, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your feedback, really pleased Mark was able to make it such a great experience for you.

Rated 5 out of 5 stars

David B five stars! 🌟

David B delivered my vehicle and was lovely. Very good communication leading up to the delivery, on time and just very polite and knowledgeable

May 13, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience, I'll be sure to let David know.

Rated 5 out of 5 stars

Brilliant service from Jamie

Brilliant service from Jamie, stayed in contact from first thing in the morning to give me an exact time of delivery and delivered my Vauxhall Frontera with all the professionalism you could ask for. Couldn't meet a nicer guy and was a quick and smooth transition.

May 18, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery expereience, I'll be sure to share your feedback with Jamie. Enjoy your new car.

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Rated 5 out of 5 stars

David B from ecomotive was great

David B from ecomotive was great. He communicated really well sending updates before delivery and then delivered my new car right to the doorstep of my work.He explained how the car worked and waited whilst I checked. Great job, thank you.

May 18, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience Sarah, enjoy your new car.

Rated 5 out of 5 stars

Mark J was great

Mark J was great, explained everything well, had a great sense of humour. Very kind and car in great condition

May 18, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your delivery experience

Rated 5 out of 5 stars

Excellent Service & Professionalism

Jamie delivered our Dacia yesterday, he kept us informed on his arrival time (weather awful, roads gridlocked), once he arrived he was very helpful, professional with the vehicle handover and went through things in detail with respect to the new vehicle.
He was very helpful & friendly.
Thank you Jamie, your a credit to the company you work for.

May 14, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you for sharing your feedback, I'll be sutre to let Jamie know.

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