Ecomotive Reviews 

1,238
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery staff for being exceptionally friendly, polite, and professional during vehicle handovers. Reviewers highlight that drivers call in advance with accurate estimated times of arrival and always turn up punctually as agreed. Consumers consistently mention how helpful the team is when demonstrating all the key features of the new vehicles. Though some customers also noted that cars were nicely washed and polished prior to drop-off. People shared that these thoughtful touches made the entire buying process smooth and exceptionally pleasant from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting polite, professional, and punctual... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting prompt arrival times and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the smooth and stress-free... See more

Product

Clients share satisfaction on product delivery, highlighting smooth and on-time drop-offs directly to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had our new car delivered by Paul Fenwick. Paul called to advise his departure time and expected arrival time. Paul then sent a text message when he was half an hour away. Paul arrived right on time a... See more

Company replied

Rated 5 out of 5 stars

Joel Wafula delivered my Kia, it was an early handover, despite this he was bright, engaged, thorough, professional and most importantly patient. Tech really isnt my thing, yet he took the time and ca... See more

Company replied

Rated 5 out of 5 stars

Simon Row, called the evening before to let me know what time he would be coming, Happy to come a bit later so I could do the school run, delivered my new car at the time expected , very friendly, hel... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of meeting Kev Slater today. He dropped off my car nice and early, and messaged me 10 mins before he arrived. He even took time out over the weekend to advise me about drop off t... See more

Company replied


Company details

  1. Logistics Service

Written by the company

Established vehicle delivery company offering both driven and transported services to end users, dealer to dealer and demonstrator vehicle movement.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,238)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience. Mike delivered my car and was fantastic. He was friendly, professional and really helpful. He took the time to show me around the car, explain everything clearly and make sure I was happy with everything before he left. He made the whole delivery process feel really easy. Thank you Mike!

August 10, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Jess
Regards
Gerald

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Rated 5 out of 5 stars

Josh Smart was brilliant

Josh was really helpful, chatty, pleasant and took time to go through all the buttons on my new car. Thanks Josh 😁

August 7, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Emma
Regards
Gerald

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Rated 5 out of 5 stars

Had my car delivered by Martin Wayte

Had my car delivered by Martin Wayte. He was friendly professional and punctual.
Very knowledgeable and good communication contacting me the day before delivery informing me of a delivery time. Would highly recommend

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Car delivery

Stephen delivered our new car to us yesterday. He called the friday before informing me an estimated time. He then texted half hour before on the day. He provided great customer service and went through all the details on the car. Thanks Stephen!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

David B delivered my car this morning

David B delivered my car this morning. He had contacted me the day before to arrange and came on time the next morning as he said he would. He showed me about the car and had inspected it for any defects. He was really helpful - thank you!!

July 30, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Hanna
Regards
Gerald

Rated 5 out of 5 stars

Ian Roberts

Had my car delivered today by Ian Roberts he was very helpful and showed me everything I needed to know about the car - Ian even washed my car prior to delivery which I thought was a nice touch

July 30, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Roger
Regards
Gerald

Rated 5 out of 5 stars

Great service all round

Our driver (I think his name was Simon but apologies in the excitement of getting a new car I can't remember!) was excellent with his communication, delivered without any issues on time and was incredibly helpful talking us through the cars features- very happy with our new MG and very happy with the service!

July 30, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thanks Mike
Regards
Gerald

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Rated 5 out of 5 stars

Thanks Paul

Paul turned up early (which was great) and was really helpful showing me around the car including explaining the charging options.

July 28, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you DM
Regards
Gerald

Rated 5 out of 5 stars

Excellent service

Excellent service. Ezra delivered the vehicle and he was friendly, professional and was easy to deal with. So happy with the car and the experience.

July 29, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Anthony
Regards
Gerald

Rated 5 out of 5 stars

Shakir was great

Shakir was great. Called me the day before and in the morning of delivery to check in. Everything explained and checked off. He was a very thorough young man and pointed out any very minor scuffs showing on the car.

July 28, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Alex

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Rated 5 out of 5 stars

Excellent Service. Thank you.

Mike from Ecomotive delivered my new lease car today. Excellent service. Kept me fully informed before delivery, arrived early and was so helpful. Thank you so much.

July 28, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Julie
Regards
Gerald

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Arrived spot on time. Delivered by Paul.
Nice & clean. Paul happy to show me around the car

July 28, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Thank you Susan
Regards
Gerald

Rated 5 out of 5 stars

My New Cupra Car

HI
I got the delivery of my car from Paul Mcrobert and he was very professional and an amazing guy
Top-notch service delivery.
Thanks to the entire team.

July 27, 2026
Unprompted review
Ecomotive logo

Reply from Ecomotive

Hi Moses,
Thank you for taking the time to share your experience.
Regards
Gerald

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