Great experience with EconoMed
Great experience with EconoMed. I chose express shipping and my order arrived the next day. Best price I could find and great quality product. Will be using them again! Thank you
April 6, 2026
Unprompted review
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Company details
Written by the company
A family run business revolutionising medical supply in the UK for the NHS, Private Practice, Clinics, Dentists and Beauty born out of the legacy of the Pandemic
Contact info
Warwick, United Kingdom
- 02080901037
- info@economed.co.uk
- economed.co.uk
2.4
Poor
17 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great experience, would recommend
Very smooth experience with Economed from start to finish. Communication was clear, and my order was handled quickly.
The pricing was competitive, and the overall customer service exceeded my expectations. I will definitely be returning as a customer in the future. Thank you.
March 6, 2026
Unprompted review
I had a very frustrating experience…
I had a very frustrating experience with Economed.
I ordered a chair in black, but was sent the wrong colour (white). I contacted them immediately, and while they acknowledged the mistake, the way this was handled afterwards has been completely unacceptable.
The incorrect item was eventually collected from me last week, and I was told that the correct item would be sent out. Since then, I have received no update, no dispatch confirmation, and no delivery date. I am now left without the item I paid for and with no clear communication from the company.
This has been a long, drawn-out process with constant back and forth, and very poor customer service throughout. It should not take this much effort to resolve a simple mistake on the company’s part.
I would strongly advise others to be cautious when ordering, as the aftercare and communication have been extremely disappointing.
March 5, 2026
Unprompted review
SCAM?
Ordered something almost TWO months ago and haven’t received the products or any updates at all. Emailed (only contact method available) twice and received exactly the same standard / automatic reply saying that there is a “delay due to slower-than-usual customs processing” and offering me a 10% off discount code for next order. Is it a real company with genuine business or just a scam?
January 18, 2026
Unprompted review
Reply from EconoMed
Hello Kit,
I am incredibly sorry that you’ve been left in the dark for two months. Reading your feedback, I completely understand why you’d be frustrated—and concerned. Please rest assured that we are a genuine business, but in this instance, we have clearly failed to provide the level of service you deserve.
Automated replies are meant to provide quick updates, but I realize that receiving the same generic message twice feels dismissive when you are waiting on an order. That is not the experience we want for you.
I have personally taken over your case. I am currently investigating the exact status of your shipment with our logistics partner to see why it had stalled beyond the usual customs delays.
Thank you for your patience, even though it has been tested. We are committed to making this right.
Best regards,
Fred Hopkinson
CEO
My personal phone number has been…
My personal phone number has been listed on this business profile by mistake.
I am not connected to this company in any way. Because of this error, I am receiving many calls from customers about orders and problems related to this business.
This is causing serious inconvenience and confusion.
Please urgently remove my phone number from this listing and investigate this issue.
February 13, 2026
Unprompted review
Reply from EconoMed
Dear Adnan,
Thank you for bringing this to our attention. Please accept our sincerest apologies for the frustration this has caused; we understand how vital clear communication is, and we are genuinely sorry for the lapse.
The number you mentioned is indeed our official company line. We are currently investigating why it appears to have been changed or disconnected, as this was certainly not intentional. To help us get to the bottom of this and resolve it for you immediately, could you please let us know how long you have had this specific number for us? This will help us determine if there has been a technical migration error or a mistake in our records.
We are committed to fixing this right away. In the meantime, please feel free to reach us via 07723523264 and info@economed.co.uk so we can assist you with your original inquiry.
We value your patience while we straighten this out.
Best regards,
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Great Experience
I recently purchased multiple items from Economed, which were difficult to source from elsewhere. Ive been very pleased with both the products and the overall buying experience. The process was smooth and professional.
The prices were excellent. Delivery was faster than expected given some were pre order items. I am so relieved I have found such a great company to buy such a wide range of medical products from at such great prices.
I would happily recommend to others looking for medical equipment and I will definitely be using them again in the future! Thank you
February 6, 2026
Unprompted review
Serious concerns regarding non-delivery and lack of communication
I am extremely concerned about my experience with Economed and feel it is important to raise this publicly.
We placed and prepaid for an order in October 2025. It is now February 2026, and despite repeated follow-ups over several months, we have still not received the goods we paid for. As things stand, we are completely out of pocket.
What is particularly alarming is that there is no telephone contact number listed for the company. In hindsight, this should have been a significant red flag. All communication directs customers to an info@ email address, yet no one ever responds, making it a complete waste of time and leaving customers with no meaningful way to resolve issues.
This is genuinely disappointing, as we are a business that could have placed substantial ongoing orders. Unfortunately, based on this experience, I would not recommend ordering from Economed under any circumstances.
The lack of delivery, transparency, and basic customer support raises serious concerns about the legitimacy and reliability of this company.
February 5, 2026
Unprompted review
Reply from EconoMed
Dear Customer,
Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognize the impact this has on your business operations.
We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilize an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.
To resolve this immediately, we have taken the following steps:
Priority Escalation: I have personally flagged your case with our logistics and senior management teams.
Direct Investigation: We are currently investigating the status of your October shipment to determine if there was a fulfillment error or a courier loss.
Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.
We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.
Sincerely,
The Economed Team
Order never shipped
I ordered on the 30th November 2025. I sent them two emails asking for info about the order (16th December 2025 and 4th January 2026) to which they replied and actually said my order should be released ‘Today’ (it didn’t). And of course, just as I mention I would like a refund on my last email (27th Jan), I have yet not received any response from them.
November 30, 2025
Unprompted review
Reply from EconoMed
Thank you for bringing this to our attention. Please accept our unreserved apologies for the significant delay in your order and the subsequent lack of communication. We understand your frustration; four months is an unacceptable timeframe, and we recognise the impact this has on your business operations.
We want to clarify that we take your concerns regarding our legitimacy very seriously. While we utilise an email-based support system to keep our overheads low and pass those savings on to our customers, it is clear that in this instance, we have failed to meet the standard of service you deserve.
To resolve this immediately, we have taken the following steps:
Priority Escalation: I have personally flagged your case with our logistics and senior management teams.
Direct Investigation: We are currently investigating the status of your November shipment to determine if there was a fulfilment error or a courier loss.
Immediate Contact: A senior member of our team will contact you via your registered email address within the next 24 hours with a definitive update, a tracking number, or a full refund option.
We value the potential partnership you mentioned and truly regret that this has been your first experience with us. We are committed to making this right.
Please send an email to me directly at fred@economed.co.uk with your order number and i will do my best to resolve the issue.
Sincerely,
The Economed Team
Possible SCAM?
This company have processed my payment for a chair, not sent confirmation of the order and now will not respond to email or messages on their online chat!
I'd love someone to get in touch.
Unfortunately the number I have for the company goes through to an automated machine saying "out of town" very ominous!
February 2, 2026
Unprompted review
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Scammers
Scammers - beware! Ordered 16th Dec - no delivery - no update - just take your money and state 1-2 week delivery. Thankfully, paid by PayPal so have escalated there. Economed tried to fend off the claim on PayPal even before I escalated it there. They know what they’re doing in advance. Clearly scamming customers.
December 16, 2025
Unprompted review
Reply from EconoMed
Hi,
We are deeply concerned by your comments and sincerely apologise for the lack of updates regarding your order. We understand that a delay followed by a lack of communication creates a very poor experience, but we want to reassure you and other customers that we are a legitimate UK business and not a "scam."
Regarding the PayPal claim: When a dispute is opened, our system automatically provides the current status of the order to the portal. This is not an attempt to "fend off" a legitimate concern, but a requirement of the PayPal process. We fully respect your decision to escalate this, and we are cooperating with PayPal to ensure your funds are protected.
We have experienced a severe courier backlog, which has impacted our fulfilment times.
We would value the opportunity to speak with you directly to resolve this. Please contact us at info@economed.co.uk so we can put this right immediately.
Kind regards,
The Management Team at Economed
I placed an order on 30/11/25
I placed an order on 30/11/25 , it stated will deliver in 2 weeks, now I wait for more than a month, no update on the status, I have emailed and filled the form but no reply from this company. So frustrating.
November 30, 2025
Unprompted review
Placed order on 3rd Dec 25
Placed order on 3rd Dec 25, only once payment taken did thy state delivery would be in 1-2 wks. No order received. No reply to online web contact form, no reply to emails. Phone number is a London number and no reply. Business address in a residential flat in Warwickshire. Appears to be a sham, will be contacting trading standards Avoid at all costs!!!!!!
January 7, 2026
Unprompted review
Reply from EconoMed
Dear Nicola,
Thank you for bringing this to our attention. Please accept our sincerest apologies for the lack of communication and the delay in receiving your order. We understand your frustration and can assure you that we are a legitimate business currently experiencing unexpected seasonal delays.
We have located your order from December 3rd and it is currently in transit.
Regarding our address, we operate as a registered UK business and, like many modern companies, utilise a registered office address for administrative purposes. We would like to speak with you directly to resolve this; please look out for an email from our management team today,
Best regards,
The Management Team at EconoMed
Placed an order on the 15th of December…
Placed an order on the 15th of December with express shipment which was 1-2 days, we paid additional fees for this. We never received the goods, the contact number doesn't work and they don't reply to the chat portal online nor by email. I ordered something, with the need to get this in quick for an order, we never received this, very disappointed.
December 15, 2025
Unprompted review
Reply from EconoMed
I am so sorry that we’ve let you down. We know that when you pay for express shipping, you are counting on us to deliver on time, and it’s clear we failed to do that and failed to keep you informed.
I have alerted our warehouse and support teams to look into your order from December 15th immediately. Please send a quick note to info@economed.co.uk so I can personally ensure this is resolved for you today, whether that is a priority replacement or a full refund.
Sincerely, Fred Hopkinson
Founder
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Avoid. They take your money and don’t deliver the goods. They ignore your emails.
I ordered items on the 10th of November. No items, no communication, no refund. Avoid.
November 10, 2025
Unprompted review
Reply from EconoMed
Dear Ann-Louise,
We are truly sorry to read your review and deeply regret that we failed to deliver your order on time. We understand your frustration and disappointment, and we sincerely apologise for the inconvenience this has caused you.
Please be assured that we have already cancelled your order and processed a full refund for the purchase price.
You should see the refund deposited in your account within 3-5 business days.
We are currently reviewing our delivery and processing procedures to ensure that this type of delay does not happen again. Thank you for your patience, and we hope you will give us another opportunity to provide you with the excellent service you deserve in the future.
If you have any questions regarding the refund process or anything else, please do not hesitate to contact our customer service team directly.
Sincerely,
Fred
Customer Service Manager
EconoMed
Hi again,I just find it remarkable that…
Hi again,I just find it remarkable that I have to communicate with this company via trust pilot!
Can I have a refund please?
December 11, 2025
Unprompted review
Reply from EconoMed
Dear Steve,
We hope you have received your refund by now. Apologies for the inconvenience and the incompetence.
Yours
Fred
I would actually give this company no…
I would actually give this company 0 stars. I ordered a test kit from them and paid extra for a delivery time of 1-3 days. I receive the email receipt which said it could take up to 2 weeks to arrive. Went to the virtual chat box to explain as I felt this was very misleading. I was told that I had check the wrong box and had already checked the terms and conditions box. That was it, they stop communicating. I sent an email asking for a refund and just received a ‘thanks for shopping with us’ reply. I called the phone number which seemed to be attached to a two word voicemail which I couldn’t even work out. I had spent over £80 with them and they made it very clear they DO NOT CARE about customer service. My complaint was within a matter of hours of the order so they could refunded me. Zero compassion or decent communications.
Update: I have now been issued a refund.
December 8, 2025
Unprompted review
Reply from EconoMed
Dear Customer,
Please accept our deepest and most sincere apologies for the absolutely unacceptable experience you have described regarding your recent order. Reading your feedback is genuinely upsetting, as the level of service you received—from misleading delivery times to the breakdown of communication—is entirely contrary to the standards we strive to uphold.
We deeply regret that your first interaction with our company has been defined by frustration, misleading information, and a complete lack of compassion. We understand that you trusted us with an important order totalling over £80, and we failed you at every step.
1. Direct Acknowledgment of Failures:
Misleading Delivery Time: We acknowledge the extreme frustration of paying extra for 1-3 day delivery only to receive a confirmation email stating up to 2 weeks. This discrepancy is a systemic failure on our part, and we are investigating the website/system error that caused this confusion immediately.
Poor Communication: The responses you received from our virtual chat and the dismissive "thanks for shopping with us" email after requesting a refund are entirely unacceptable. We failed to listen to your concern and showed zero compassion.
Non-functional Phone Line: The issue with our phone number’s voicemail is another clear failure of our basic customer service infrastructure.
2. Our Commitment:
You are absolutely correct: your complaint was lodged within hours of the order, and we could and should have immediately processed your refund without complication. Your experience demonstrates that we did not care about your experience, and for that, we are truly sorry.
We hope that our immediate action demonstrates that we are taking your feedback seriously and are committed to earning back the trust we lost. If you wish to discuss this further, please reply to this email, and your response will be handled directly by our Customer Service Director,
Thank you for taking the time to provide us with this harsh but necessary feedback.
Sincerely,
Fred,
Customer Service Manager
Economed
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