Conrad's Tire Express & Total Car Care Reviews 137

TrustScore 2 out of 5

2.2

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Rated 5 out of 5 stars

I had an appointment at the Mt Pleasant Pennsylvania location . The gentlemen that helped me was Mark and I have to say that he was very nice and helpful! The garage and the lounge for customers was v... See more

Rated 1 out of 5 stars

27 Jan 2026. URGENT and CAUTIONARY ADVICE. Brought my 2024 Toyota 4 Runner TRD Pro in to Conrad's in Berea for a Hunter Road Force tire balance, tire rotation, and oil change. The next day I was dr... See more

Rated 1 out of 5 stars

Well I guess my wife & I are just not too smart. After several times of receiving very questionable substandard service we still went back. This time we went in for a simple routine oil change & tire... See more

Rated 1 out of 5 stars

This is Conrad's definition of a "good" job and a "new" unused tire is a joke. They didn't even put a new valve stem on it. I have never felt this sick about getting tires in 22 years of driving. My f... See more

Company details

  1. Tire Shop
  2. Auto Repair Shop
  3. Car Repair and Maintenance
  4. Car Service

Information provided by various external sources

In addition to being the areas largest tire dealer, Conrad's performs comprehensive automotive repairs. We service everything on your foreign or domestic car, truck, or van, including doing tune-up and engine performance work.


Contact info

  • Lorain Ave 14577, 44111, Cleveland, United States

  • econrads.com

2.2

Poor

TrustScore 2 out of 5

137 reviews

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Rated 5 out of 5 stars

Super easy to schedule a service…

Super easy to schedule a service appointment! As a long time customer, the downtown location is very convenient (drop off in morning and pick up at end of day) and the service has always been great!

June 25, 2020
Unprompted review
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Rated 2 out of 5 stars

I scheduled my appointment for 2:00 pm

I scheduled my appointment for 2:00 pm. I dropped off my truck at 1:00 pm. I went to purchase two tires, left front had a screw in it and a new spare. I was the absolute last service of the day, did not get my truck back until 6:00 pm when the store closed. Two tires. I believe it's because I was not spending a lot of money. I am a repeat customer, I've been to this store a few times before. I can remember this happening at least one time before. I decided I will look for someplace else the next time I need service.

June 13, 2020
Unprompted review
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Rated 1 out of 5 stars

Had appt for 11 AM

Had appt for 11 AM. to have a leak in my tire checked/fixed.
Arrived on time.
At 11:40 I was still waiting.
I found out my car was never even looked at.
Man told me that they were short on people.
question 1. why didn't they tell me when I checked in? I would have come back another time.
2. what good was the appt in the first place.

May 31, 2020
Unprompted review
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