Very reactive team of this company (DESGUACE LOS SANTOS in Spain) Difficult for them because delivery in other countries than Spain (I live in France) was not yet established. They did what 2 do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual item's condition was according to expectations. It was a pair of silver roof rails with minor scratches on the metal, but nothing noticeable from a distance. The plastic and rubber seal pa... See more
Company replied
Avoid, their customer service after sale is non existing even if you write in spanish they still won't give a f... I've tried to contact withing the 15 days gap the customer service to return the... See more
Company replied
The people from ecooparts promptly and kindly answerd all my questions. The vendors also gave feed-back to my inquiries. They ship internationally. And most importantly, the part that I bought works... See more
Company details
- Used Auto Parts Store
- Auto Parts Market
- Auto Parts Store
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
Ecooparts somos un marketplace online especializado en recambios usados para coche, procedentes exclusivamente de desguaces legales y Centros Autorizados de Tratamiento (CAT). Conectamos tanto a particulares como a profesionales con una amplia red de desguaces autorizados que publican y gestionan directamente la venta de sus piezas recuperadas. Nuestra plataforma reúne más de 8 millones de piezas de segunda mano para automóviles, incluyendo motores, cajas de cambio, centralitas, faros, retrovisores, puertas, paragolpes y todo tipo de componentes mecánicos y eléctricos. Cada recambio es desmontado y clasificado por especialistas del sector, garantizando su procedencia legal y fomentando un mercado transparente de piezas reutilizadas. Ecooparts funciona como un entorno digital seguro, claro y estructurado, donde cada desguace colaborador gestiona sus propios productos: establece precios, promociones, métodos de pago y condiciones de envío. La compraventa se realiza directamente entre comprador y vendedor, favoreciendo una experiencia transparente y eficiente. Además, ofrecemos atención al cliente propia para acompañar a los compradores durante todo el proceso, así como una herramienta de chat interna que permite comunicarse directamente con los vendedores antes de finalizar la compra. De esta forma, los usuarios pueden resolver dudas sobre compatibilidades, plazos de envío, estado de la pieza o cualquier detalle técnico relevante, reduciendo errores y aumentando la confianza. Impulsamos la economía circular en el sector de la automoción, promoviendo la reutilización de piezas y contribuyendo a reducir el impacto ambiental frente a la fabricación de recambios nuevos. Apostamos por un modelo de consumo más sostenible, accesible y eficiente. Nuestro objetivo es facilitar la búsqueda de recambios usados fiables, económicos y verificados, ofreciendo una experiencia de compra intuitiva, organizada y orientada a la confianza. En Ecooparts trabajamos para que encontrar piezas de desguace online sea rápido, seguro y profesional.
Tu confianza es nuestra prioridad
Indica tu número de pedido para poder identificar tu compra
En Ecooparts sabemos que comprar un recambio usado online requiere seguridad y tranquilidad. Por eso trabajamos únicamente con desguaces legales y autorizados, garantizando la trazabilidad y procedencia de cada pieza. Todas las piezas cuentan con garantía según la normativa vigente y las condiciones de cada producto, ofreciendo soluciones confiables ante cualquier incidencia. Además, nuestro equipo de atención al cliente y chat interno con vendedores, está disponible para ayudarte a resolver dudas sobre compatibilidades, estado de la pieza o plazos de envío antes de finalizar tu compra. Impulsamos la economía circular y promovemos la reutilización de piezas, pero sobre todo trabajamos para que cada compra sea rápida, segura y con total confianza.
Contact info
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boa experiência
March 16, 2026
Reply from Ecooparts
Muito obrigado pela sua avaliação! Ficamos felizes por saber que teve uma boa experiência. Estamos sempre à disposição para ajudar no que precisar 😊
Everything is fine
Everything is fine. Product as described, fast delivery to Poland. I recommend the seller.
March 26, 2026
Unprompted review
Reply from Ecooparts
Thank you very much for your kind feedback! We’re glad to hear that everything was fine, the product matched the description, and delivery to Poland was fast. We truly appreciate your recommendation and look forward to serving you again!
SPEEDY DELIVERY.
March 12, 2026
Reply from Ecooparts
Thank you very much for your feedback! We're glad you were happy with the speedy delivery. We appreciate your support!
Reply from Ecooparts
Thank you very much for your feedback! We're glad to hear you had a very good experience with our service. We look forward to assisting you again whenever you need us.
We like all your procedure and your…
We like all your procedure and your responce,we only dont like shipping, the information off shiping are slow
March 10, 2026
Reply from Ecooparts
Thank you for your feedback! We’re glad to hear that you’re happy with our procedures and our response.
We’re sorry to learn that the shipping information has not met your expectations. We understand how important timely updates are, and we will take your comments into account to improve this aspect of our service.
If you need any assistance with a specific order, please don’t hesitate to contact us , we’ll be happy to help.
Very good experience
Very good experience, comunication was good, the engine seems to be in perfect condition, the shipping was very fast eventhough it was sent long way to Italy. If necessery, I will contact this company again.
March 6, 2026
Reply from Ecooparts
Thank you very much for your positive feedback. We’re glad to hear that you had a very good experience with our service and that the communication, shipping speed, and engine condition met your expectations.
We truly appreciate your trust, especially for an international shipment, and we’re happy everything arrived safely and quickly to Italy. If you need anything in the future, please don’t hesitate to contact us — we’ll be pleased to assist you again.
Excellent service
Excellent service. Very quick to arrive. Packed with lots if protection. Will use again and I recommend
March 13, 2026
Reply from Ecooparts
Thank you so much! 😊 We’re really happy to know everything arrived quickly and well protected. Your recommendation means a lot to us!
Keeping informed about the shipment
March 7, 2026
Reply from Ecooparts
Thank you for your review! We’re glad you were able to stay informed about your shipment throughout the entire process. 😊
Reply from Ecooparts
¡Muchas gracias por tu reseña! 😊 Nos alegra saber que has tenido una buena experiencia, como casi siempre. Te agradecemos la confianza y esperamos verte de nuevo pronto.
Reply from Ecooparts
Thank you for your feedback! 😊 We’re glad you’re happy with our wide selection of parts and find the website easy to use. We appreciate your support and hope to see you again soon!
Reply from Ecooparts
Thank you so much! We’re glad you’re happy with your purchase.
Top service
March 8, 2025
Reply from Ecooparts
Thank you for your feedback! We're glad you enjoyed our service.
Where to start
Where to start
The website is barely functional.
No direct links to who the seller even IS or their reviews
When trying to contact them they send pointless links to their home page.
ZERO CONFIDENCE IN ANY ORDERING.
Its all completely unfunctional and has you going round in circles until you get bored of trying to spend money with them and go elsewhere.
March 4, 2026
Unprompted review
Reply from Ecooparts
Hi.
We sincerely apologize for the frustration you experienced. Your feedback is important, and we take your concerns seriously. We’re currently working to improve our website’s usability, transparency about our team, and customer support process.
Thank you for helping us improve.
Reply from Ecooparts
Hello Fouad, thank you very much for your review and your time. We look forward to seeing you again :)
shipped wrong item to wrong address
I bought a bumper last day of January.
I asked to change the delivery address.
The customer service said it was done, but it wasn't. Luckily, the courier called me before delivering and I provided the correct address.
However, ECOOPARTS made a mistake and shipped the bumper for another car.
I contacted the customer service to fix the issue on 17 Feb
Today, 3 March, they picked back the wrong item (again the customer service provided the wrong pickup address) and I am still waiting for the delivery date of mine.
March 3, 2026
Reply from Ecooparts
Hello,
Thank you for your feedback. We are currently investigating this issue with the seller to resolve it as soon as possible. Please note that we do not handle the shipment of products directly; our platform hosts over 150 sellers, each of whom manages their own orders.
We are actively working to ensure that the seller addresses your case promptly, and we appreciate your patience while we help facilitate a resolution.
Best regards
Item and shipping as expected.
The actual item's condition was according to expectations. It was a pair of silver roof rails with minor scratches on the metal, but nothing noticeable from a distance. The plastic and rubber seal parts were in great condition. No breaks or anything missing.
The shipping from Spain all the way to Hungary was smooth with tracking along the way.
February 6, 2026
Reply from Ecooparts
Hello! Thank you so much for your detailed and positive review! 😊
We’re glad to hear the roof rails arrived in good condition and that shipping from Spain to Hungary was smooth with tracking. We appreciate your feedback,it helps guide other buyers and improves the experience on the platform!
Reply from Ecooparts
Thank you for your feedback! We’re glad to hear that the seller provided a very good and fast service. We’ll be sure to share your kind words with them!
Exellent choice of parts available
The choice of parts available was excellent and the price was highly competitive, delivery was faster and tracking information was better than parts I have ordered from UK suppliers. When it arrived it was well packaged and looked like a new part from a dealer.I would have no hesitation in recommending this seller.
February 5, 2026
Reply from Ecooparts
Thank you for your feedback! We’re glad to hear that your experience with our seller was positive, from the selection and pricing to the fast delivery and quality packaging. We’ll be sure to share your kind words with them. Your recommendation is greatly appreciated!
fast and correct
I bought some shock absorbers here on ecoparts.
Only few days later the "german" postman delievered them and my customer is happy again.
Thanks!
February 4, 2026
Reply from Ecooparts
Thank you for your review! We’re glad to hear that the seller was able to provide the shock absorbers quickly and that your customer is happy. We’ll be sure to share your kind words with them!
Refund Received, But Communication Needs Significant Improvement
I am updating my previous review.
After escalation via Trustpilot and live chat, I have now received a full refund for my cancelled order (EP11648118172).
However, the overall experience was concerning due to the complete lack of communication after payment. I received no confirmation emails, no explanation for the cancellation, and no response to my initial customer service email. Only after actively escalating the issue did communication begin and the refund process move forward.
Additionally, the checkout process was not sufficiently transparent. It was not clear that the purchase was made through a marketplace structure or that payment would be processed by a third-party company, which added unnecessary confusion.
While the refund was ultimately completed, clearer communication and better transparency would significantly improve customer confidence.
February 18, 2026
Unprompted review
Reply from Ecooparts
Hello,
Thank you for your feedback. As I mentioned via chat earlier today, we have contacted the seller regarding your order, and they informed us that their accounting team is already handling your case. Your refund will be issued as soon as possible.
Please note that, according to regulations, the maximum timeframe for processing refunds is 14 days. We appreciate your patience and understanding, and we will ensure that your refund is completed within this period.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.