Very reactive team of this company (DESGUACE LOS SANTOS in Spain) Difficult for them because delivery in other countries than Spain (I live in France) was not yet established. They did what 2 do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual item's condition was according to expectations. It was a pair of silver roof rails with minor scratches on the metal, but nothing noticeable from a distance. The plastic and rubber seal pa... See more
Company replied
Avoid, their customer service after sale is non existing even if you write in spanish they still won't give a f... I've tried to contact withing the 15 days gap the customer service to return the... See more
Company replied
The people from ecooparts promptly and kindly answerd all my questions. The vendors also gave feed-back to my inquiries. They ship internationally. And most importantly, the part that I bought works... See more
Company details
- Used Auto Parts Store
- Auto Parts Market
- Auto Parts Store
- Car Accessories Store
- Car Equipment Accessories Store
Written by the company
Ecooparts somos un marketplace online especializado en recambios usados para coche, procedentes exclusivamente de desguaces legales y Centros Autorizados de Tratamiento (CAT). Conectamos tanto a particulares como a profesionales con una amplia red de desguaces autorizados que publican y gestionan directamente la venta de sus piezas recuperadas. Nuestra plataforma reúne más de 8 millones de piezas de segunda mano para automóviles, incluyendo motores, cajas de cambio, centralitas, faros, retrovisores, puertas, paragolpes y todo tipo de componentes mecánicos y eléctricos. Cada recambio es desmontado y clasificado por especialistas del sector, garantizando su procedencia legal y fomentando un mercado transparente de piezas reutilizadas. Ecooparts funciona como un entorno digital seguro, claro y estructurado, donde cada desguace colaborador gestiona sus propios productos: establece precios, promociones, métodos de pago y condiciones de envío. La compraventa se realiza directamente entre comprador y vendedor, favoreciendo una experiencia transparente y eficiente. Además, ofrecemos atención al cliente propia para acompañar a los compradores durante todo el proceso, así como una herramienta de chat interna que permite comunicarse directamente con los vendedores antes de finalizar la compra. De esta forma, los usuarios pueden resolver dudas sobre compatibilidades, plazos de envío, estado de la pieza o cualquier detalle técnico relevante, reduciendo errores y aumentando la confianza. Impulsamos la economía circular en el sector de la automoción, promoviendo la reutilización de piezas y contribuyendo a reducir el impacto ambiental frente a la fabricación de recambios nuevos. Apostamos por un modelo de consumo más sostenible, accesible y eficiente. Nuestro objetivo es facilitar la búsqueda de recambios usados fiables, económicos y verificados, ofreciendo una experiencia de compra intuitiva, organizada y orientada a la confianza. En Ecooparts trabajamos para que encontrar piezas de desguace online sea rápido, seguro y profesional.
Tu confianza es nuestra prioridad
Indica tu número de pedido para poder identificar tu compra
En Ecooparts sabemos que comprar un recambio usado online requiere seguridad y tranquilidad. Por eso trabajamos únicamente con desguaces legales y autorizados, garantizando la trazabilidad y procedencia de cada pieza. Todas las piezas cuentan con garantía según la normativa vigente y las condiciones de cada producto, ofreciendo soluciones confiables ante cualquier incidencia. Además, nuestro equipo de atención al cliente y chat interno con vendedores, está disponible para ayudarte a resolver dudas sobre compatibilidades, estado de la pieza o plazos de envío antes de finalizar tu compra. Impulsamos la economía circular y promovemos la reutilización de piezas, pero sobre todo trabajamos para que cada compra sea rápida, segura y con total confianza.
Contact info
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service ever..
Worst customer service ever... No respons or non support responses... they don't help at all... And they lie...
July 23, 2025
Unprompted review
Reply from Ecooparts
We’re very sorry to hear about your experience. Please note that returns and refunds are managed directly by the seller, and we don’t have the ability to process them on their behalf. However, your part is available for pickup, and you’re welcome to collect it at your convenience. If you need any further details, we’ll be glad to provide them.
Disaster
My parcel was not delivered. Give me my money back! I was at home but courier didn’t even make an effort to check. I was sitting all day long. You gave to the courier my wrong phone number (without +48) so even if he was trying to contact me he couldn’t. I expect either full refund including shipment cost or ship it again. Thank you!
August 8, 2025
Reply from Ecooparts
We’re very sorry for the inconvenience with your order. According to Correos Express, the parcel was out for delivery from the 11th. On the first attempt nobody was home, and on the 14th it was marked as refused. Because of this, the package will be returned to the seller so they can process your refund.
We completely understand how frustrating this situation must have been and regret that your experience did not meet expectations. Your feedback is very valuable and helps us improve our service.
Product as described and shipment…
Product as described and shipment rapide, I recommend this site
August 6, 2025
Great service
Great service, professional, quick. I will buy again from comparison for sure
August 5, 2025
Everything ok
The item I received was exactly the item listed, and its photos were exact and accurate. It was received in very good condition with excellent packaging. The whole experience was positive.
July 7, 2025
Thanks a lot for swift delivery of my…
Thanks a lot for swift delivery of my order. The engine has been shipped in proper packaging. After installation, the engine started directly. It looks like it working well. I am very happy with your service and the quality of provided item.
June 4, 2025
Part Is not the same of photo and now…
Part Is not the same of photo and now tò send It back I have to pay the same price of the part
June 23, 2025
Reply from Ecooparts
We're sorry to hear about your experience.
We understand how frustrating this must be, and we apologize for any inconvenience caused. If you need further assistance, please don’t hesitate to contact our customer service team.
perfect and fast ship
June 13, 2025
The part arrived broken and useless for…
The part arrived broken and useless for me, but they at least refunded the money I had paid.
May 13, 2025
Reply from Ecooparts
Hi,
We're sorry to hear that the part arrived damaged and was not useful to you. We understand how frustrating that can be. We're glad the seller was at least able to resolve it with a refund.
We're always working to improve and hope to have the chance to provide you with a better experience in the future.
prompt responce to questions and quick…
prompt responce to questions and quick delivery
very good service
May 8, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.