Inactive account Reviews 14,589

this is a scam site, make sure to contact your bank and request a chargeback if you got scammed, they changed their name to "inactive account" like that will make the reviews invalid

Lost my parcel. Hard to get in touch.

Booked a door2door collection service. The parcel was never collected stating that the parcel was not ready, although it was. I requested free re-collection (instead of paying extra 5 EURO) as it was not due my fault. But this was taking ages, so I decided to pay 5 and ask for refund. Which they said they can't do as I accepted the fee. The parcel was not collected even on second time at which point I asked for full refund. They said they forwarded my claim to finances department. I've never heard from them again. They closed my case and I'm not able to contact them again.

They took full payment i didnt received my parcel, they do not provide any tracking number. Its a scam do not use it

Nobody came to pick up the parcel yet the shipment was cancelled due to "shiper was absent". No way to submit a claim because there is no customer support, no email or phone to reach out to. No refund.
Total fraud.

They constantly lose packages, don't pick them up from the sender, and then charge money for allegedly canceling the delivery.

I paid over 50 EUR for shipping a parcel, and they never picked it up. Also the customer service is not available.

Suspicion of fraud.

NEVER ecoparcel.eu AGAIN!

I booked a parcel collection for 14/01 waited all day (8am-6pm) but no one came. I received no call, no message, no delivery update. I contacted the help chat and was told a human agent would reply but i never got any response. This is unacceptable customer service and failure to provide the paid service.

Awful experience.
The collection didn't happen with the given reason that the collection address was incomplete, which was not. They haven't be any helpfull on the customer service and they told me to request for a new collection date which would cost me 5 euros more or a refund which will just take a fee of 6 euros. This company looks to be a scam, at least they're in the market to rip money out of people's pocket.

I strongly advise against using this company’s services. You pay your money and that’s it — nothing else happens. There is absolutely no pickup of the parcel, total chaos, no customer support, and no refund. This is one big scam.

THEY ARE SCAMMERS!!!
Be careful!
They take money!
They don't provide services!
They have no customer service!

I have used this company twice. First, everything was fast and smooth. However, the real deal comes when there is a problem; in my case, they lost my box and it never appeared. The customer service happens exclusively via chat, and no phone or email exists. The chat is answered by a bot and never provides you with answers. Also, the tickets get closed after 48h without an answer (including their side). After a week of dispute, they marked automatically the order as 'DELIVERED', which it was not at all. After around a month of uncountable tickets, the webpage doesn't let me contribute anymore in the chat. So, now I am without my box, without a compensation, and without any way of communication with them. It's a literal SCAM.

The most terrible experience of sending a parcel. I took a day off work to make sure I could send the parcel, as there was no exact time for delivery. In the end, I received a message saying that my parcel could not be delivered, even though I had been at home all day and had not left the house for a minute. Customer support suggested that I cancel the order, for which I would have to pay €6, and also offered this interesting solution to ensure that the parcel would be delivered: "Be at the building entrance/ground floor during business hours on collection day." I asked them if they were out of their minds, spending the whole day outside to deliver a parcel. They said they would transfer the case to another support agent, and they haven't responded for three days now. I will file a chargeback through my bank, and I recommend that everyone who has encountered this service do the same. This negatively affects their rating with the merchant, and for every chargeback they lose, they lose an additional €19 on top of that.

I shipped 7 boxes from Italy to Belgium. 6 were delivered, 1 was lost.

Since the moment the parcel went missing, I have been stuck in an endless loop of bureaucracy and system failures.
Customer support confirmed that the parcel is missing and likely lost in France, asked me for detailed descriptions and photos, which I provided fully. After that: no progress, no solution.

The most unacceptable part:
Their system shows the order as “completed”, which makes it impossible to open an official missing-parcel claim.
When I try, the system returns “claim not supported”.
There is no phone number, no direct email, and every department redirects you to another one — while admitting they cannot help.

In short:
• Parcel lost under their responsibility
• Evidence provided
• Claim technically blocked by their own system
• Customer left powerless

I am being asked to do things that are literally impossible in their system. This is not customer service, this is avoidance of responsibility.

Extremely frustrating and unprofessional experience.
I would strongly advise against using this company for valuable or personal shipments.

Ireland
They never came to pick Up my package.
Been waiting months and they cancelled the ORDER.
To process the refund they took 6€ from my account.

Amazing company and I would really recommend it

They are simply awful! Do not use them!!

I booked a door-to-door shipment from Portugal to Estonia. I stayed at the pickup address all day, but no courier came, similar to what other reviews report. Despite this, the pickup was incorrectly marked as “recipient absent”, and the shipment was cancelled the same evening.

Support initially responded quickly, but once I explained that the cancellation was not my fault and that I refuse to pay extra fees, communication slowed down and then eventually stopped. I was only offered a paid rebooking or a partial refund with a €6 deduction, even though the issue was clearly caused by the carrier.

Based on this experience, I cannot recommend this service to anyone. Please avoid!