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They are simply awful! Do not use them!!

I booked a door-to-door shipment from Portugal to Estonia. I stayed at the pickup address all day, but no courier came, similar to what other reviews report. Despite this, the pickup was incorrectly marked as “recipient absent”, and the shipment was cancelled the same evening.

Support initially responded quickly, but once I explained that the cancellation was not my fault and that I refuse to pay extra fees, communication slowed down and then eventually stopped. I was only offered a paid rebooking or a partial refund with a €6 deduction, even though the issue was clearly caused by the carrier.

Based on this experience, I cannot recommend this service to anyone. Please avoid!

THESE ARE REAL SCAMMERS. They have created a website with no real support — no phone numbers, no proper email addresses, only a bot chat. It’s an aggregator that takes no responsibility for anything. Of course, no one is going to go to court over 40 euros, and that’s exactly what they are counting on. The service was paid for, no one came to collect the parcel, and that’s it. The money cannot be refunded.

SON ESTAFADORES. Han creado un sitio web sin soporte real: sin teléfonos ni correos electrónicos, solo un chat con un bot. Es un agregador que no asume ninguna responsabilidad. Evidentemente, nadie va a ir a juicio por 40 euros, y en eso es precisamente en lo que confían. El servicio fue pagado, nadie vino a recoger el paquete y ahí termina todo. El dinero no se puede recuperar.

I placed an order with this company and received full confirmation and paperwork, including information that a courier would collect the parcel on the scheduled day.

I stayed at the address for the entire day waiting for the collection. No courier arrived. There was no knock, no doorbell, no phone call, and no message.

Later, the order status was updated to “recipient not present,” which was untrue. I was present the entire time.

I was then forced to choose between abandoning the order or rebooking and losing another day. I rebooked. This felt easy. No warnings on the way about the consequences of this move.

The same situation happened again: full paperwork, another full day waiting, no courier, no contact, and again an update stating that the recipient was not present.

So I started my action to get a refund as no service was delivered. I was informed that I was no longer eligible for a refund because my collection day was rebooked, despite the service never being provided.
There was no meaningful way to contact the company to resolve this.

In practice, this means you can pay, wait multiple days, receive no service, and still lose your money.

I am recommending to go somewhere else far from this company.

EcoParcel cannot be trusted. I paid for a parcel collection that never happened — twice, at two different locations, with people waiting each time. No courier arrived, no phone call was made, yet EcoParcel marked the collections as “unsuccessful” and provided no proof of any attempt. Customer support was completely unhelpful and kept repeating scripted responses while refusing a refund, claiming it was not possible because the order was “rebooked,” even though the rebooking only happened because they failed to collect the parcel in the first place. This feels like an excuse to withhold money for a service that was never provided. Extremely poor service, zero accountability, and a very frustrating experience. I would strongly advise others to avoid this company.

Update of my last review:
The company just needs to improve their communication.
The delivery took 2 weeks more than estimated and in the middle they told me the package was lost. I gave it by absolute lost and suddenly they told me was on the way but not exactly from where.

I think they just need to improve the scanning of the packages to show the progress. So, even if delayed, you can still see where your package is.

They are the worst, I paid for a pickup and delivery of a parcel from Sweden to Poland which was meant to be picked up Last Friday. No one from Ecoparcel contacted the sender or did they try and pick it up, with insurance and flexible cancellation all paid for they have refunded not even half of what they owe.

This whole operation is a scam.

Got an email saying "Collection cancelled - Shipper was absent". Was there the whole day. The chat stopped responding after asking for a refund. BEWARE.

Company is a total scam. Tried to do business shipping across europe, half never got delivered and about a 25 percent was never picked up. They dont refund when they do not come by to collect. Further more, if you call because they arent showing up in the collection window, they simply hang up on you. No possibility to reschedule when there was no collection.

Which is terrible because as a business owner that delays my shipping, upsets my customers, costs me money twice over since im waiting for the pick up instead of working. Awful scammy company with no professionality.

I want to share my experience with Ecoparcel. Unfortunately, they scammed me today out of €131.35. They emailed me saying there was a “collection problem,” but no one came to my house, no one called me, and they didn’t ring the doorbell. After this, when I tried to cancel the order, they asked for a €6 fee per parcel, and even then, they said I would not receive a refund. This service has been extremely disappointing and feels like a complete scam. Please be careful and avoid using their service.

I’ve ordered collections in Hungary to Slovenia before without any issues, but this time the package arrived ripped and one of the items inside was damaged. I tried to submit a claim on the website, but the system wouldn’t allow it. Honestly, it’s pretty disappointing

Courier was here to drop the delivery but he has not collected the package via ecoparcel. At the end of the day they market the package Collection cancelled - Shipper was absent. They want a fee for refund now or for recollection. This is a scam

the first day before the parcel was picked up at 7am my order was cancelled, the pick up time was from 8am, I got two more pick up dates I paid €20 extra and no one came or called on either date. then they canceled my order again, then they told me there was with a collection problem and I am not entitled to a refund

They were supposed to pick to parcels a week ago. I contacted them with no results. After a week the parcel still in the same place and no contact with anybody after paying 60€.

So far a terrible experience. NEVER ORDER THROUGH THEM. I asked to get my package picked up in 5 days and my order was deleted on my profile after an hour... basically as if I never ordered. But of course they took the money!!!! I am furious. And this Vincent guy answering my chat is making me feel like I am completely stupid. My order is not appearing in my profile and he told me to press the button "all orders"... as if I don't know how to find my order. It's really disrespectful how they deal with people's trust.

Their customer service is completely non-existent. I waited three days for a response, then as soon as I requested a refund, they replied immediately. I booked a pickup for a customer, which they canceled without telling me, and when I requested a refund, they deducted €6 from the cost. It was clearly a scam. I ABSOLUTELY DO NOT RECOMMEND THIS SITE!

My entire experience with EcoParcel has been a disaster from start to finish. I strongly advise anyone to think twice before using their services.

Here is what went wrong :

The driver simply did not show up on the scheduled pickup day.

I was wrongly accused of not being at home, even though I had taken a full day off to wait for them.

I was forced to pay €35 extra to reschedule the pickup.

When the driver finally came, his vehicle was too small despite having full information on the size and number of my parcels.

A large part of my shipment arrived completely destroyed:
A television (totally smashed)
A microwave
Several pieces of tableware

Every item was perfectly packed and marked FRAGILE, meaning the damage could only be caused by extremely violent handling.

The company clearly works with delivery partners who show no professionalism and zero care for customers’ belongings.

And to make everything worse :
Their customer service is terrible.
It is impossible to contact a real person — only a chatbot that is useless and does not care, making the whole situation even more frustrating.

EcoParcel has shown a complete lack of professionalism, responsibility, and respect for customers.
I will never use their services again.

I arranged a collection on 18th August 2025 and it's been almost 3 months - the order still appears as "NEW". All contact with customer service gets me a response with them telling me I will get a new update about collection time and to wait. 100% a scam, avoid this company at all costs.

I was shipping luggage from the Czech Republic to Spain. The package arrived at the final destination, but the delivery guys didn’t call the Czech number. Ecoparcel confirmed that the Czech number was fine to use, but the Spanish couriers are sometimes too lazy to call it. I asked to change the name to a Spanish one, but Ecoparcel ignored me. The chat is just a robot — no live agent.