Overall it wasn’t too bad, I was surprised that bags aren’t delivered until after 3pm, I have lived in Canada and Switzerland and they deliver from 9am to 9pm I was also disappointed that only one o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having lost my luggage i couldnt fault British Airways on their response. However i felt this was undermined by Ecourier. To be notified that my luggage had been delivered, when there was no delivery... See more
The airline left my bag behind in Glasgow so ecourier air had the task of reuniting me with my suitcase which contained important medicines. The communication from Vanessa was caring and speed... See more
Obviously having your bags delayed by non arrival from a long haul flight is a stressful and upsetting experience and sadly when three of four bags did not arrive it was horrible. After two days we re... See more
Company details
Written by the company
eCourier Air provides baggage repatriation services across the UK. Our aim is to reunite you with your baggage as quickly as possible.
Contact info
Unit 2 Riverside Cargo Centre, SL3 0HF, Buckinghamshire, United Kingdom
- 03456464464
- contact@ecourierair.co.uk
- ecourierair.co.uk
3.1
Average
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service so far
My question was answered straight away with the information I was looking for.
August 30, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Amazing and extremely prompt…
Amazing and extremely prompt communication for a stressful situation.
Would highly recommend dealing with this company again. So refreshing.
August 28, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Very easy to communicate
Very easy to contact with them via live chat, nice service and helpful , quick response. 5 star
August 26, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Fabian was fantastic to work with
Fabian was fantastic to work with. He answered all my questions in a timely manner and gave me reassuarance of what to expect. It was a very stressful situation but the excellent communication really helped navigate the problem until it was resolved.
August 25, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Never gave a delivery date
August 22, 2025
Unprompted review
Reply from ecourier air
Dear Ray,
Thanks for your review, and I'm very sorry that we didn't provide you with a specific delivery date. I can certainly understand your frustration with not knowing when your delayed luggage would arrive.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
Brilliant first class service
After a terrible time dealing with the airline over delayed luggage for 3days+, it was a very pleasant experience dealing with ecourier air.
The delivery driver was absolutely amazing at keeping us informed and the actual delivery
August 20, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Tamsin went above and beyond to help me…
Tamsin went above and beyond to help me g we my luggage in time. So so grateful
August 18, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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The guy was great
The guy, who brought my luggage to Woldingham on August 15th was Great! On time, very friendly. Good sense of humour. You can be happy to have hin in your team.
August 15, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Our baggage was delayed but luckily…
Our baggage was delayed but luckily your company was able to expedite our baggage delivery & was very receptive to all of my inquiries.
Vanessa very quickly reached out to my Emails & chat box messages.
The driver (didn’t catch her name) was very sweet & offered to help me carry my baggage upstairs for me.
I am beyond grateful for your service!
Thank you,
Dayna
August 10, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Understanding and logical thinking
Was able to collect our luggage the night before by organising with the management. Very understanding over our situation of waiting a long time for our luggage.
August 8, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Tamsin customer service was very good and helpful.
the service and helpfulness was above and beyond and I was able to pick up my suitcase, before the goods spoil.
August 9, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Luke
I can't speak English but Luke spoke very slowly and send me email.
So I could get my baggage soon.
August 8, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Good afternoon
Good afternoon, Kanika has been extremely helpful and went personally to check to warehouse if my suitcase has arrived.
The messages kept saying its been received and it wasn’t all day... It has been really stressful experience for me. I’m very greatful to her for kindness and all her help 🙏🙏
August 6, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Missed the delivery window
The bag wasn’t delivered during the original window and the site didn’t update the time to the new window. I had to chat with support an hour after the bag was supposed to be delivered to find out the time. They were able to update the address and so I was able to arrange a drop off at a luggage storage location since I had plans during their new window
August 5, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Very considerate and nice.
August 4, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
From start to finish the communication and speed of service was excellent
Please kindly pass on our thanks and gratitude to how well the issue with our bags were handled . From start to finish the communication and speed of service was excellent. A special thank you to our driver (whom I am afraid I don't know the name of) he was such a nice and decent guy and a credit to the company . The baggage problem was handled with such professionalism and courtesy, it really wasn't a problem!
August 1, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Suitcase not put on plane back to UK…
Suitcase not put on plane back to UK from Brisbane. It was located 2 days later. Then a further 10 days before being delivered, even though told for three day in a row it was being delivered. Courier even turned up one day but without the suitcase. Shambles
July 22, 2025
Unprompted review
Reply from ecourier air
Dear Richard,
We sincerely apologise for the difficulties you have encountered.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
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