Overall it wasn’t too bad, I was surprised that bags aren’t delivered until after 3pm, I have lived in Canada and Switzerland and they deliver from 9am to 9pm I was also disappointed that only one o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Having lost my luggage i couldnt fault British Airways on their response. However i felt this was undermined by Ecourier. To be notified that my luggage had been delivered, when there was no delivery... See more
The airline left my bag behind in Glasgow so ecourier air had the task of reuniting me with my suitcase which contained important medicines. The communication from Vanessa was caring and speed... See more
Obviously having your bags delayed by non arrival from a long haul flight is a stressful and upsetting experience and sadly when three of four bags did not arrive it was horrible. After two days we re... See more
Company details
Written by the company
eCourier Air provides baggage repatriation services across the UK. Our aim is to reunite you with your baggage as quickly as possible.
Contact info
Unit 2 Riverside Cargo Centre, SL3 0HF, Buckinghamshire, United Kingdom
- 03456464464
- contact@ecourierair.co.uk
- ecourierair.co.uk
3.1
Average
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 48 hours
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Quick and concise responses. Polite staff
Thank you, Luke for the polite and timely responses.
June 13, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Bags not making flight connection!
4 bags did not make our connection from London to Glasgow on the morning flight. We reported it immediately & were told that our bags had already been located and would be arriving on the next flight. They were then despatched to ecourier who kept us informed of their whereabouts and delivered them to us by 4pm that same day!! The couriers were friendly & helpful ensuring a great service all round.
May 28, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
It's in Good Hands!
It's great when you can get through to a human! On the chat, Dan was professional and informative as to the whereabouts of my case, and communication was easy. You can log on to the website and the chat is available.
When the driver came, he was polite and friendly and all ran smoothly.
June 4, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Quick Repatriation of Hold Baggage in Manchester
Nicola and ecourier were fantastic in quickly reuniting me with my delayed baggage. The airline left our two suitcases behind in London, and whilst they were flown up on the next flight 2hrs later, 12hrs on I still hadn't received an update. Once the ecourier team were instructed to collect them from the airport, they were delivered to our hotel within 15 minutes - incredibly fast!
May 20, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Helpful agents
The agent gave me the information I needed to understand the status of my luggage.
May 20, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Great customer service
The Chat agent was very helpful and the actual delivery of my case was in good time.
May 19, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Tamsin and eCourier team were great …
Tamsin and team helped eventually reunite me with my bag despite having no success working directly with British Airways. Service was above and beyond expectations.
May 5, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
'Lost' Bag Recovery
Well informed about recovery and then delivery. Having an AirTag was also useful.
April 1, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Fast, friendly and efficient delivery!
Fast, friendly and efficient delivery to my door of missing luggage on BA. Luggage was stuck in Barcelona as passenger couldn’t get landside to retrieve it. All due to recent Heathrow shut down.
Well done on providing great customer service and for all the updates and messages to let me know luggage was safe and put for delivery!
March 24, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Luggage return after Heathrow Closure
We were helped to get our luggage after the Heathrow closure and our luggage was lost in Madrid. Very helpful online support.
March 23, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Despite BA’s incompetence I found…
Despite BA’s incompetence I found ecourier staff to be responsive and helpful.
March 21, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
First rate service from Luke and the…
First rate service from Luke and the team after my luggage didn’t make it onto my flight from LAX and LHR. I wasn’t at home when the driver attempted to drop off my bag but he went out of his way to come back at the end of his rounds so I could have it same day.
March 16, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Kept informed of what had happened to…
Kept informed of what had happened to luggage lost in transit. Delivered promptly and on time.
March 8, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
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Lost suitcase at Gatwick airport
Lost suitcase at Gatwick airport
Less than 24 hours my lost suitcase has been recovered and delivered to my front door.
What service.
Thank you
February 20, 2025
Unprompted review
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
Helpful even when the airline wasn't!
Tamsin was a star - as was the delivery driver - thank you!
February 9, 2025
Reply from ecourier air
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Team eCourier Air
responsive tracking
Dan was very helpful and reassuring, quick to help with specific details and confirming whatever i needed without delay
February 3, 2025
Unprompted review
Reply from ecourier air
Dear Jacob,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
We look forward to the opportunity to serve you again in the future.
Best regards,
Dan
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