engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.0
Great
376 reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Failure to arrange the cleaning of the…
Failure to arrange the cleaning of the solar panels, after their guy who changed the meter, said it needed doing, that was nearly a year ago now.
So, the panels are not generating the full amount of energy, that they could do.
February 10, 2026
Reply from Ecovision
Thank you for your feedback.
We’re sorry to hear your concerns regarding the panel cleaning. Having reviewed your account, we can confirm that there is currently no recorded request for a clean following the previous visit.
We’re happy to raise this with the panel owners for approval. Once authorised, the relevant team will contact you directly to arrange a suitable appointment date.
We’d also like to reassure you that system performance data shows your panels are currently generating as expected, with no indication of reduced output at this time.
Ecovision meter change
Came on time, and wouldn't leave until he was sure the meter was working, as it was a very cloudy day. Everything ok since the change.
November 24, 2025
Unprompted review
Reply from Ecovision
Hi Angela, thank you so much for your lovely feedback.
We’re really pleased to hear everything is working well following the meter exchange. It’s great to know our engineer took the time to ensure the system was operating properly before leaving, especially with the cloudy conditions making it harder to confirm readings.
service engineer was on time
service engineer was on time, well mannered and polite and was well versed with the tasks he had to carry out.
November 14, 2025
Unprompted review
Reply from Ecovision
Good Morning Mr Fitzgerald, thank you for taking the time to leave a review- it's very much appreciated! We shall pass your feedback on.
Great service so far.
Our engineer , John Dewen, kept me informed of his arrival time and actually phoned to see if he could come earlier. He was very thorough and explained why they had to come out, what he’d be doing etc felt very much that he was professional in his work.
February 11, 2026
Unprompted review
Reply from Ecovision
Hi Sue, we are delighted to hear that John kept you fully informed regarding his arrival time and contacted you in advance to check if attending earlier was convenient. Providing clear communication and flexibility for our customers is something we place great importance on.
It is also great to hear that John was thorough, explained the reason for the visit, and clearly outlined the work being carried out. We are very proud of the professionalism our engineers demonstrate, and it is fantastic to see this reflected in your experience.
Your feedback will be shared with John and the wider team.
Gareth came to fix my solar panels…
Gareth came to fix my solar panels today and he was super efficient and done a great job despite the setback.
February 11, 2026
Unprompted review
Reply from Ecovision
Hi Jayne, thank you for taking the time to leave your feedback.
We are really pleased to hear that Gareth was able to resolve the issue efficiently and delivered a great standard of work, especially when dealing with unexpected setbacks. Our engineers work hard to complete every job to a high standard, even when challenges arise, so it is fantastic to see this recognised.
Your feedback will be shared with Gareth and the wider team.
The Engineer that visited my house was…
The Engineer that visited my house was very professional. He explained what he was saying and was very courteous and tidy the Engineer that visited was John Dewen.
February 10, 2026
Unprompted review
Reply from Ecovision
Hi David, thank you for taking the time to share your feedback.
We are delighted to hear that John provided a professional service, clearly explained the work being carried out, and conducted the visit in a courteous and tidy manner. We are very proud of our engineers, and it is always great to see individuals recognised for the standard of service they deliver.
Your feedback will be shared with John and the wider team.
Punctual for appointment
Punctual for appointment, kept me updated throughout
November 27, 2025
Unprompted review
Reply from Ecovision
Thank you for taking the time to leave your feedback.
Hello Deb, we are really pleased to hear that the engineer arrived punctually for your appointment and kept you updated throughout the visit. Clear communication and reliability are key standards we aim to deliver for every customer.
Very polite and punctual young man.
A very polite young man carried out the necessary work after arriving exactly on time. He also took care to explain what other works were necessary and we await a further appointment on the near future.
February 9, 2026
Unprompted review
Reply from Ecovision
Hello Mr Hawtin, thank you for taking the time to leave this feedback.
We are very pleased to hear that the engineer arrived exactly on time, carried out the work professionally, and took the time to explain any additional works that may be required. Keeping customers fully informed is a key part of the service we aim to deliver.
We are glad to hear the visit left a positive impression, and we look forward to supporting you again at your upcoming appointment.
Thank you for choosing Ecovision, and please do not hesitate to contact us if you need any further support in the meantime.
Excellent service
The trades person called to say he could attend at an earwlier time if it was convenient and arrived when he said. Explained everything he was looking at. Was very clean and tidy and pleasant
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Sandra, thank you for taking the time to share your experience.
We are really pleased to hear that the engineer contacted you in advance to offer an earlier appointment and arrived exactly when agreed. Keeping customers informed and being respectful of their time is something we place a lot of importance on.
It is also great to know everything was clearly explained during the visit, and that the work was carried out in a clean, tidy, and professional manner. We are especially pleased to hear how well the engineer represented Ecovision while working in your home.
the electrician arrived early…
the electrician arrived early communication was great and the electrician new his stuff and was very polite
February 4, 2026
Unprompted review
Reply from Ecovision
Hi Chris, thank you for taking the time to leave such positive feedback.
We are delighted to hear that the electrician arrived early, communicated clearly throughout the visit, and delivered the work professionally. It is especially great to know you felt confident in their knowledge and found them polite and respectful while working in your home.
We work hard to ensure every visit is efficient, well explained, and carried out with minimal disruption, so it is fantastic to see this reflected in your experience.
The 4G meter exchange was completed…
The 4G meter exchange was completed efficiently and professionally.
The engineer arrived as scheduled, explained the process clearly, and carried out the work without any issues. The installation was tidy and did not cause any disruption.
Overall, I am satisfied with the service provided and would be happy to recommend Ecovision based on this experience.
October 30, 2025
Unprompted review
Reply from Ecovision
Thanks for taking the time to write a review Shirley.
We are really pleased to hear that the 4G meter exchange was completed efficiently and that the engineer kept you informed throughout the visit. Providing clear communication, tidy workmanship, and a smooth installation experience is exactly the standard we aim to deliver on every appointment.
It is great to know the work was completed without disruption and that you would feel confident recommending Ecovision. Feedback like this means a great deal to our teams and will be shared with the engineer involved.
If you ever need any further support with your system, please do not hesitate to contact us.
Arrangements made easily and engineer…
Arrangements made easily and engineer was on time and everything done within the time frame given.
February 9, 2026
Unprompted review
Reply from Ecovision
Hello Mrs Adams, thank you for taking the time to write a review, we are glad the engineer finished the job in a timely manner.
Issue resolved quickly and efficiently
Issue resolved quickly and efficiently. Explained why I was receiving texts and confirmation of appointment sent to me. Stephanie was friendly and very helpful.
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Stephen, thank you for writing a review for Steph, we will pass your lovely feedback on!
I have spoken to Mohammad few times in…
I have spoken to Mohammad few times in Ecovision. Very professional, helpful and knowledgeable. Always will to help.
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Ijaz, thank you for taking the time to write a review, we will shared your feedback with Mohammad.
4G meter install
Had John Dewen come and switch our meter to a 4G meter today. He did a great job and was very thorough with his checks, and also went into the loft to make sure everything was OK. He was very friendly and so insightful. Great job
February 5, 2026
Unprompted review
Reply from Ecovision
Hi Thomas, Thank you for writing a review for John, it's great to hear he was insightful and through. We will be sure to pass this feedback on.
I have had leak from under the solar…
I have had leak from under the solar panels which has resulted in my whole bedroom ceiling collapsing. Ecovision were aware of the issue when it first started to leak and a eco vision roofer turned out to effect a assessment and make temp repair. He stated that roof battens under the solar panels had rotted away and they needed to remove the pannels and replace the battens and felt. He said it was urgent and he would arrange for the repairs, which were delayed.
Issue has now been resolved, once a named person took on the case/issue
Internal communications still could improve between departments.
December 5, 2025
Unprompted review
Reply from Ecovision
Thank you for taking the time to share your experience. We are very sorry to read about the distress and disruption this situation has caused you and your household. We fully appreciate how upsetting events like this can be, particularly where damage to your home is involved.
Following the works completed to make the roof watertight, we have requested copies of invoices and proof of payment for the repair costs you have incurred. This information is required to allow us to review and process reimbursement for eligible damages through the correct internal and insurance processes.
We can see that this information has been requested on several occasions, with the most recent request sent on 6 January. We have also contacted the contractor directly to request the required documentation; however, we have not yet received a response.
A member of our team will be contacting you today to discuss this further. Please note that we do require the invoice and proof of payment in order to progress any reimbursement.
Thank you again for bringing this to our attention.
Great Customer Service
Having purchased our house with solar panels already installed we weren't really sure how it worked. Kevin O'Mahoney arrived to upgrade the meter to 4G then took the time to explain it all and offered some helpful advice on how to maximise our 'free' electricity. Overall very pleased with the service we've received.
February 2, 2026
Unprompted review
Reply from Ecovision
Thank you so much for taking the time to share your feedback, we’re really pleased to hear about your experience.
It’s great to know that Kevin O’Mahoney was able to clearly explain how the solar system works during your 4G meter upgrade and offer practical advice on how to make the most of the electricity generated. Helping customers understand and benefit from their solar PV system is something we place real importance on.
We’ll be sure to pass your kind comments on to Kevin, and thank you again for choosing Ecovision. If you ever have any questions about your system in the future, please don’t hesitate to get in touch.
Most helpful agent but long wait for an…
Most helpful agent but long wait for an engineers visit when solar panels are not working.
February 2, 2026
Unprompted review
Reply from Ecovision
Hi Robert, thank you for your feedback, I have requested further information so that I can look into this for you.
Worst Company Ever
On the 27/05/25 a case was opened to install a pigeon mesh around our solar panels. I was later told on the 29/09/25 this should have taken typically take 8-12 weeks to resolve. It has now been 35 weeks.
I have sent nearly 20 emails since 27/05/25 and called the same number of times to find out what is going on and each time I am either given the same response that it is being escalated to their account management team, or my emails are just straight up ignored.
The constant noise from pigeons, having to clean my gutters of sticks mixed with poo and have the smell of poo come up our drains every time we wash up or have a shower has caused myself and my family much stress and discomfort over the almost 8 months that this case has been open. Our baby can’t even sleep in her room because of the constant noise! This is not just unacceptable.
In addition, looking at the birds nesting under the solar panels I have been extremely concerned for some time that this has created a massive fire hazard. I made Ecovision aware of the fire hazard on 03/01/25 and had no response whatsoever! Would I also have had no response if my house had burnt down and I was contacting them about that? Who will be responsible if my house and my neighbours house catches fire? This has put my family at risk for far too long which is totally unacceptable. I have emailed countless times about the panels being a significant health and safety risk and I have had no response.
The only way I seem to get any response is if I call. When I ask if I can switch the panels off to reduce the risk of my house burning down I am told that they can’t advise that I don’t do it, but that if I did, they also can’t say that I won’t have to pay the panel owners compensation for the lost energy. So basically asking me to choose between losing my house, harming my family in a house fire, and potentially losing thousands of pounds in compensation!?
Never in my life have I dealt with a company with such poor communication, low standards of costumer care and empty promises. Last Tuesday, I was told when following up again over the phone, that I would be contacted by the end of the week. I knew this would never happen as I’ve had that empty reassurance every time I’ve called, so I called again on Thursday to ensure I would be contacted. It got to 4pm on Friday and still no call or email. It took me to call again to find out what was going on!!! Why say I would be contacted when I wasn’t!
I wrote a formal complaint which I was told on the phone would take up to 3 working days to at least be acknowledged and then up to 10 working days to be resolved. Guess what? It’s been 5 working days and I’ve heard absolutely nothing!
All of this has left me constantly stressed, frustrated, angry, worried and anxious and that is all because of their failure to act and communicate with their customer. I have spent HOURS of my time emailing, calling and gathering evidence which show their failure as a company and have had nothing in return!
Avoid, avoid, avoid!
January 31, 2026
Unprompted review
Reply from Ecovision
Thank you for taking the time to share your feedback. We are very sorry for the distress, frustration, and disruption this situation has caused you and your family, particularly given the length of time the case remained open.
To provide clarity, Ecovision acts as the maintenance provider for the solar PV system on behalf of the panel owners. While we manage inspections, maintenance, and remedial recommendations, we are contractually unable to proceed with works such as pigeon mesh installation without formal approval from the panel owners. In this instance, the approval process exceeded the usual timeframe of approximately 12 weeks, which was outside of our direct control.
We can now confirm that approval has been received from the panel owners and the works have been booked in accordingly.
That said, we fully acknowledge that our communication throughout this process did not meet the standard you should reasonably expect. While the delay itself was driven by the external approval process, we recognise that clearer, more consistent updates should have been provided. For this, we sincerely apologise.
Your concerns regarding health, safety, and potential fire risk were taken seriously throughout and were logged, escalated, and shared with our Account Management team as part of the approval request.
As discussed, we will also provide a further email summarising the above for clarity. This will be issued to you by close of business on 06/02/26.
Thank you for your patience while this matter was resolved, and we appreciate you raising your concerns with us.
Rob was extremley polite
Rob was extremley polite, very helpful, explained every thing he was doing and what was needed in the future. Rob is a credit to Eco vision. Hooe he does any future work.
January 30, 2026
Unprompted review
Reply from Ecovision
Hi Duncan, thank you for the feedback, it's great to hear that Rob was helpful and polite! We shall pass this feedback on.
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